Airship recognized in 2026 Gartner(R) Magic Quadrant(TM) for Multichannel Marketing Hubs for second consecutive year. Business Wire Published Sep 28, 2026 SAN FRANCISCO - Airship, the mobile-first customer experience company, today announced its recognition in the Gartner(R) Magic Quadrant(TM) for Multichannel Marketing Hubs for two years in a row. Airship has also been recognized six times in the Gartner Market Guide for Mobile Marketing Platforms report - this latest report further recognizes Airship for its Airship Experience Platform. "We are proud to be recognized in the Gartner report, which we believe validates our relentless focus on delivering measurable business results for top brands," said Brett Caine, CEO of Airship. "Mobile is where customer loyalty is earned and revenue is accelerated. I'm proud of our AI innovations, which focus on reducing the time it takes to create immersive experiences that convert to meaningful value while providing human in the loop and privacy standards our enterprise customers can trust. Our decades of deep mobile expertise, paired with our outcome-led AI, are why the world's leading brands rely on Airship to achieve significant business outcomes such as loyalty, growth, and revenue." Story continues below Product Vision & Strategy Top Stories Interested in more newsletters? Browse here. To further enhance its AI capabilities, Airship recently launched Airship Decisioning AI, empowering digital experiences teams to make in-the-moment decisions based on customers' natural language input and context. In addition to on-device intelligence, Airship continues to advance its agent-to-agent standards, real-time performance monitoring, and seamless data warehouse interoperability. Customer rating Airship Customer Experience Platform has an overall rating of 4.6 out of 5 stars and 89% willingness to recommend rating based on 87 verified users submitted in Multichannel Marketing Hubs on Gartner(R) Peer Insights(TM), as of September 22, 2026. Airship is also an Established player in the latest Voice of the Customer report from February 27, 2026 for Multichannel Marketing Hubs. Explore our latest blog post for in-depth insights and further details regarding platform features. Download a complimentary copy of the 2026 Gartner Magic Quadrant for Multichannel Marketing Hubs report directly from Airship. Gartner Disclaimer Gartner, Magic Quadrant for Multichannel Marketing Hubs, 22 September 2026, Audrey Brosnan, Suzanne Schwartz, Tia Zervas, Julia MultedoGARTNER, Gartner Peer Insights, Magic Quadrant is a trademark of Gartner, Inc. and/or its affiliates.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates.ABOUT AIRSHIP Airship is the only cross-channel customer experience platform where mobile expertise and outcome-led AI turn everyday interactions into repeatable conversions. For over 15 years, Airship has pioneered mobile innovation - from inventing the first push notification, the first mobile boarding pass, the first live activity, and the first intelligent agent fleet, to now its Decisioning AI. Thousands of top global brands trust Airship to deliver unified cross-channel experiences and orchestrated journeys that drive measurable results at scale. View source version on businesswire.com: Media Contact: Kali Myrick Kali Myrick Communications +1 503-580-4645

Airship appoints Laura Zwahlen as Chief Revenue Officer. Go-To-Market and Revenue Operations Veteran to Lead Global Sales and Customer Success Organizations into the Next Phase of Growth SAN FRANCISCO - Airship, the mobile-first customer experience company, today announced the appointment of Laura Zwahlen as Chief Revenue Officer (CRO). Zwahlen will oversee all global revenue-generating activities, driving the alignment, execution, and strategy across Airship's... June 23, 2026 at 11:08 a.m. Go-To-Market and Revenue Operations Veteran to Lead Global Sales and Customer Success Organizations into the Next Phase of Growth SAN FRANCISCO - Airship, the mobile-first customer experience company, today announced the appointment of Laura Zwahlen as Chief Revenue Officer (CRO). Zwahlen will oversee all global revenue-generating activities, driving the alignment, execution, and strategy across Airship's sales, account management, and customer success teams to accelerate the company's market leadership and customer impact. She will report directly to CEO Brett Caine. Zwahlen brings more than 20 years of go-to-market and revenue leadership experience, with a proven track record of guiding technology organizations through rapid growth, strategic acquisitions, and public offerings. Previously, she served as CRO at NextRoll (the parent company of AdRoll and AdRoll ABM) where she led global revenue teams and drove initiatives centered on sustainable growth, operational excellence, and organizational effectiveness. Prior to NextRoll, Zwahlen spent nearly a decade in vital revenue leadership roles at LiveRamp and TrialPay (acquired by Visa), where she helped orchestrate massive commercial scale and navigate complex market transformations. "Laura brings the kind of GTM rigor that matches where Airship is heading. She sees revenue as a system, not a silo, and that mindset is going to accelerate how we deliver value for brands around the world," said Brett Caine, CEO of Airship. "Airship has built an incredible reputation as the pioneer and leader in the mobile space, helping the world's most recognizable brands build lasting customer loyalty and accelerate revenue growth," said Laura Zwahlen, CRO, Airship. "I am incredibly energized to join this talented team. My passion lies in building high-performing, customer-centric revenue organizations that operate seamlessly. I look forward to working across the entire Airship ecosystem to deliver exceptional value to our customers, and capture the massive market opportunity ahead of us." ABOUT AIRSHIP Airship is the only mobile-first customer experience platform delivering the first live, purpose-built AI Agent Fleet for CX. For over 15 years, Airship has pioneered mobile innovation - from inventing the first push notification, the first mobile boarding pass, the first live activity, and now the first intelligent agent fleet. Thousands of top global brands trust Airship to deliver unified cross-channel experiences and orchestrated journeys that drive measurable results at scale. Media Contact: Kali Myrick Kali Myrick Communications +1 503-580-4645 [email protected]

Airship expands industry-first AI Agent Fleet, bringing goal optimization to the enterprise. Airship accelerates AI strategy; announces major expansion and enhancements to its AI Agent Fleet to optimize campaigns and cross-channel experiences SAN FRANCISCO-BUSINESS WIRE- At Elevate'26 in Orlando, Airship, the mobile-first customer experience company, announced a major expansion and enhancements to its AI Agent Fleet - the world's first grounded, tested, and trained multi-agent fleet designed to drive continuous goal optimization and deliver measurable results. This milestone launch introduces the Campaigns AI Agent, empowering teams to streamline campaign setup, scale production, and accelerate results. Airship's AI Agent Fleet is the world's first grounded, tested and trained multi-agent fleet designed to drive continuous goal optimization and deliver measurable results, without requiring developer resources. The announcement comes as product, marketing, and growth teams struggle to create personalized campaigns and run growth experiments at scale. Airship integrates unified customer data and cross-channel orchestration, enabling teams to navigate their insights and manage campaigns through intuitive, natural-language conversations while enabling continuous, goal-based optimization. Requiring zero developer time, the Airship AI Agent Fleet streamlines workflows to eliminate roadmap delays - turning month-long projects into measurable results in just hours. "Airship is providing the first enterprise-grade platform with multi-agent collaboration, built into the platform - automating for scale," said Brett Caine, Chief Executive Officer of Airship. "Our agentic AI is proving value for enterprises today, and driving the next generation of customer experiences. Our first-to-market, purpose-built agent fleet proactively optimizes for your goals, turning AI into a tangible engine for growth. In the coming months, we will continue to accelerate our innovation to ensure our customers stay ahead of the agentic AI curve." A Fleet of Specialized Agents that Work Together "Our approach to the Airship AI Agent Fleet was a deliberate move toward a true multi-agent system where specialized agents collaborate to achieve a shared goal," said Mike Herrick, Chief Technology Officer of Airship. "With the addition of the Campaigns AI Agent, we've closed the gap between strategy and execution. This is enterprise-grade infrastructure that automates the heavy lifting of analysis and execution while maintaining an intentional human-in-the-loop model for brand safety and strategic oversight." * Campaigns AI Agent (New): Automates and accelerates the transition from campaign brief to execution through a streamlined, conversational interface, empowering users to launch and scale sophisticated, brand-compliant cross-channel experiences - across app, SMS, push, email, and app web experiences - with speed and precision. * Native Experience AI Agent (Enhanced): Builds native app and web experiences conversationally from text descriptions or image uploads. It replaces rigid templates with composable layouts, enabling teams to combine forms, surveys, and interactive content on a single screen without writing code. By rendering native UI components at runtime, the agent ensures every interaction automatically adapts to a user's device settings and accessibility needs. * Journeys AI Agent (Enhanced): Product managers and marketers can now create and refine complex, multi-channel journeys via a simple conversational interface. The agent uniquely bridges the gap between sessions, picking up exactly where a user left off to ensure a seamless, persistent experience. * Recommendations AI Agent: Works from real-time audience data, analyzing customer movement over time to surface "next best action" that match specific conversion goals. * Accessibility AI Agent: Automatically audits and flags fixes in digital experiences to meet critical standards like the Web Content Accessibility Guidelines (WCAG) and European Accessibility Act. * Brand Guidelines AI Agent: Acts as a tireless brand steward. It automatically audits every AI-generated draft against a company's unique voice, tone, and visual identity. Experience the Future of Agentic AI As a lead sponsor of the Elevate'26, Airship is showcasing exclusive, live demonstrations of these goal-optimized workflows. Attendees can witness firsthand how the Airship AI Agent Fleet interprets business requirements to build high-performing drafts and how the integrated fleet manages a continuous, autonomous loop of testing and improvement. ABOUT AIRSHIP Airship is the only mobile-first customer experience platform delivering the first live, purpose-built AI Agent Fleet for CX. For over 15 years, Airship has pioneered mobile innovation - from inventing the first push notification, the first mobile boarding pass, the first live activity, and now the first intelligent agent fleet. Thousands of top global brands trust Airship to deliver unified cross-channel experiences and orchestrated journeys that drive measurable results at scale. Contact details: Media Contact: Kali Myrick Kali Myrick Communications +1 503-580-4645 [email protected] * Images - image.jpg Airship's AI Agent Fleet is the world's first grounded, tested and trained multi-agent fleet designed to drive continuous goal optimization and deliver measurable results, without requiring developer resources. Download - Airship-Horizontal_Blue_Logo.jpg Download