Airship achieves ISO 42001 certification for AI governance. Read Time: 2 Minute, 26 Second Certification establishes an independently audited AI management framework designed to support enterprise risk management, data privacy and regulatory readiness Airship, a mobile-first customer experience company, has achieved ISO 42001 certification, an international standard for Artificial Intelligence Management Systems (AIMS). Following an independent audit conducted by A-LIGN, the certification recognizes Airship's AI governance framework and is intended to help enterprise customers adopt AI-powered customer experiences with greater confidence. The company said it is among the first in the customer experience industry to achieve the certification across its platform. The standard provides a framework for managing AI-related risks through documented processes, oversight and continual improvement. Addressing enterprise AI governance challenges. Enterprise product and marketing teams face growing pressure to introduce AI into customer experiences while managing concerns around data privacy, inaccurate outputs and regulatory compliance. These risks can slow adoption, particularly in organizations operating across multiple markets. Airship said its certification confirms that its AI capabilities are governed through a documented and tested management system designed to support responsible AI development and operation. Research cited by Forrester highlights consumer expectations around responsible AI. According to the research quoted by Airship, 90% of surveyed European consumers said responsible AI use by companies was important to them. The same proportion identified data privacy and security as important signals of responsible AI practices. "Enterprise brands shouldn't have to choose between AI innovation and risk management," said Brett Caine, CEO of Airship. He said the certification reflects the company's commitment to responsible AI and gives enterprise teams a governance framework for developing and operating AI capabilities. Key implications for enterprise customers. Airship identified several areas where its ISO 42001 certification and existing product safeguards are intended to support enterprise adoption: * Regulatory readiness: Provides a structured AI governance foundation to support organizations as AI regulations evolve, including requirements associated with the EU AI Act. * Data privacy: Airship states that personal and end-user data are not used to train or fine-tune AI models without customer permission. * Procurement efficiency: Provides independent evidence of AI governance practices that may help customers assess vendor risk during procurement. * Brand protection: Combines content and compliance controls with AI capabilities designed to support relevant, on-brand content generation. * Human oversight and transparency: Emphasizes human involvement, transparency and responsible AI use as part of the company's governance approach. The certification provides a management framework for AI governance; it does not, by itself, establish compliance with every applicable AI regulation. Organizations must still assess their own obligations based on how they deploy AI systems and the markets in which they operate. Supporting responsible AI adoption. Airship said the certification forms part of its broader commitment to responsible AI, transparent governance and enterprise data protection. The company provides additional information through its Airship Trust Center and blog. Enterprise customers can request a copy of the ISO 42001 certificate through the Airship Security Portal.

Toggled - September 2026. What a month! Toggle packed out Hijingo with hospitality marketers, welcomed a brand new integration partner and sold over 105,000 Gift Cards along the way. So, pull up a chair, here's everything that happened this month at Toggle HQ. Mega Marketing Masterclass: what a day. On 9 September, Airship and Toggle hosted the Mega Marketing Masterclass in London. It was a full day of practical ideas to help brands make the most of their marketing before the busiest season of the year. With Black Friday and Christmas just around the corner, gifting was high on the agenda, with plenty of tips on turning a Gift Card shop into a proper revenue channel. There was lots more on the menu too, from customer data and gamification to guest experience. Couldn't make it, or fancy rewatching your favourite session? Toggle recorded them all, and they'll be landing on its YouTube channel very soon, packed with fresh ideas for bringing more guests through your door this Christmas. Watch this space! September in numbers: what a month. Its venues sold over 105,000 Gift Cards, with more than £5.6 million in September. That's a lot of birthdays, thank-yous and treats sorted, and a lot of future visits lined up before anyone has even sat down. More than 80,000 of them were redeemed, bringing over £4.1 million through venue doors this last month. Great venues and great gifting, working together. With Black Friday and the festive season fast approaching, Toggle can't wait to see what Toggle achieve next. Christmas: digital's time to shine. There's still just enough time to get Greetings Gift Cards ready for Christmas. Orders are open until 9 October, so if you'd like your brand sitting pride of place on the mantelpiece this festive season, drop Toggle a line at [email protected]. Print jobs grew every week of September, so it's shaping up to be a very festive season, and now it's digital's time to shine. Digital and SMS Gift Cards land instantly in the inbox or on the phone, so you can keep selling to last-minute shoppers right up to Christmas Eve. Put them front and centre in your shop and start shouting about them now, so you're ready to catch every last sale. Need a hand? Get in touch with the team. And if you're interested in Toggle, say hello at [email protected]. me&u joins the Toggle gang. Toggle has got a brand new integration to shout about! Toggle Gift Cards can now be redeemed directly through me&u at checkout, so guests can pay with their Gift Card straight from their phone when it's time to settle the bill. me&u already powers order-and-pay for the likes of Toca Social, Flight Club and New World Trading Co., and Toggle now sits right inside that same journey. The guest reaches checkout, chooses to pay with a Gift Card, enters their Toggle code and me&u does the rest. That means less manual handling at the till and Gift Cards that get spent sooner, with guests coming back to use whatever is left on the balance. If you use both platforms, the full details are over on the blog: Toggle and me&u partner to bring gift cards to the table Always evolving. Toggle has been busy behind the scenes getting everything ready for the festive season. Its team has new admin tools that make it quicker than ever to help you out, so you spend less time on admin and more time selling. Updating your POS Mode PIN, changing who gets your store alerts or adding a new currency now takes just a few clicks. Toggle has made it faster to bring new integration partners onto Toggle, so connections like me&u can reach you sooner. And Toggle has given digital card resends, team invites and the POS Mode scanner a polish, too. Toggle offers: 50% off Candid. Christmas is one of the busiest hiring seasons in hospitality, so Toggle has teamed up with Candid Hospitality to make it a warmer one. Toggle x Candid brings its in-platform gifting straight into hiring. You can send a candidate a Gift Card to enjoy at your venue as a thank you for an interview, a warm welcome before it, or a kind gesture even when the answer's no. Every card you send is another reason for someone to visit, whether they join the team or not. Right now, Toggle users get 50% off their first six months of Candid, and the offer runs right up to the start of 2027. Find out more on the blog: Toggle x Candid: 50% off your first six months The Winter Postage Series. Postage is one of the last things a guest sees before they buy, so Toggle has launched the Winter Postage Series: short, practical lessons to get your checkout ready for Black Friday and Christmas. Lesson One: Open the page. A ten-minute check of your postage settings, so you know exactly what every guest pays at checkout. It's the quickest way to make sure your delivery prices are working as hard as your Gift Cards: Open the page you have never opened Lesson Two: Flatten the ladder. Festive shoppers love buying more than one card. Switching to one flat delivery rate takes minutes and keeps those bigger baskets rolling all the way to the till: Stop charging more for buying more More lessons are on the way, so keep your eyes peeled. New venues on Toggle. A big warm welcome to the venues that went live on Toggle this month! * Salad Project Paris * The Coach Toggle is chuffed to have you on board, and Toggle is looking forward to helping you grow your gifting. Toggle has also added a new Loungers site in Germany, so its international family keeps on growing! A night at the GCVA Hall of Fame Awards. On 17 September, Fran Beckley, its Head of Customer Success, and Anna Morton, its Print & Fulfilment Lead, joined its partner Orion at the GCVA Hall of Fame Awards. The awards are the Gift Card & Voucher Association's annual celebration of the biggest and best innovations in the gift card industry. This year's event took over The Underglobe beneath Shakespeare's Globe, with a Midsummer Night's Dream theme to match. It was a brilliant night, and a great chance to catch up with the people shaping the future of gifting. Thank you Dan. On 23 September, the whole Airship and Toggle team came together for its last company day with its CEO, Dan Brookman. Toggle worked side by side, shared plenty of laughs and, naturally, raised a glass or two (or three... or much more) to round off the day in true hospitality style. Dan has now handed over the reins, and Toggle can't thank him enough. He's been at the heart of everything Toggle has built, backing big ideas and always putting its customers first. Dan, thank you for everything. Toggle'll miss you! The day was also a chance to spend time with Olivia FitzGerald, who Toggle were delighted to announce will be joining Airship and Toggle as CEO on 1 November. Olivia brings decades of hospitality experience, and Toggle is so excited to have her on board. Here's to the next chapter! And that's a wrap on September! Between the Masterclass, me&u and the countdown to Christmas, it's been a cracking month. Black Friday is getting closer, so there's plenty more heading your way. See you next month.

Airship recognized in 2026 Gartner(R) Magic Quadrant(TM) for Multichannel Marketing Hubs for second consecutive year. Business Wire Published Sep 28, 2026 SAN FRANCISCO - Airship, the mobile-first customer experience company, today announced its recognition in the Gartner(R) Magic Quadrant(TM) for Multichannel Marketing Hubs for two years in a row. Airship has also been recognized six times in the Gartner Market Guide for Mobile Marketing Platforms report - this latest report further recognizes Airship for its Airship Experience Platform. "We are proud to be recognized in the Gartner report, which we believe validates our relentless focus on delivering measurable business results for top brands," said Brett Caine, CEO of Airship. "Mobile is where customer loyalty is earned and revenue is accelerated. I'm proud of our AI innovations, which focus on reducing the time it takes to create immersive experiences that convert to meaningful value while providing human in the loop and privacy standards our enterprise customers can trust. Our decades of deep mobile expertise, paired with our outcome-led AI, are why the world's leading brands rely on Airship to achieve significant business outcomes such as loyalty, growth, and revenue." Story continues below Product Vision & Strategy Top Stories Interested in more newsletters? Browse here. To further enhance its AI capabilities, Airship recently launched Airship Decisioning AI, empowering digital experiences teams to make in-the-moment decisions based on customers' natural language input and context. In addition to on-device intelligence, Airship continues to advance its agent-to-agent standards, real-time performance monitoring, and seamless data warehouse interoperability. Customer rating Airship Customer Experience Platform has an overall rating of 4.6 out of 5 stars and 89% willingness to recommend rating based on 87 verified users submitted in Multichannel Marketing Hubs on Gartner(R) Peer Insights(TM), as of September 22, 2026. Airship is also an Established player in the latest Voice of the Customer report from February 27, 2026 for Multichannel Marketing Hubs. Explore our latest blog post for in-depth insights and further details regarding platform features. Download a complimentary copy of the 2026 Gartner Magic Quadrant for Multichannel Marketing Hubs report directly from Airship. Gartner Disclaimer Gartner, Magic Quadrant for Multichannel Marketing Hubs, 22 September 2026, Audrey Brosnan, Suzanne Schwartz, Tia Zervas, Julia MultedoGARTNER, Gartner Peer Insights, Magic Quadrant is a trademark of Gartner, Inc. and/or its affiliates.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates.ABOUT AIRSHIP Airship is the only cross-channel customer experience platform where mobile expertise and outcome-led AI turn everyday interactions into repeatable conversions. For over 15 years, Airship has pioneered mobile innovation - from inventing the first push notification, the first mobile boarding pass, the first live activity, and the first intelligent agent fleet, to now its Decisioning AI. Thousands of top global brands trust Airship to deliver unified cross-channel experiences and orchestrated journeys that drive measurable results at scale. View source version on businesswire.com: Media Contact: Kali Myrick Kali Myrick Communications +1 503-580-4645