New ecommerce tools: september 8, 2026. September 8, 2026 - Sig Ueland. This week's rundown of new services for merchants includes updates on payments, agentic commerce, AI visibility, product customizers, omnichannel fulfillment, dropshipping, email marketing, and customer experience platforms. Got an ecommerce product release? Email [email protected]. New tools for merchants. Juspay launches AI discovery for brands. Juspay, a payment technology company, has launched Breeze Universal, enabling brand discovery across ChatGPT, Claude, marketplaces, and merchant platforms. Breeze Universal connects to a business's existing stores and catalogs across platforms such as Shopify, WooCommerce, and custom stores. It then makes the underlying product catalog available across the surfaces where customers shop, from AI platforms to mobile apps and websites. Lightspeed and ShipStation partner to unify in-store and online fulfillment. Lightspeed Commerce, an ecommerce omnichannel platform, has integrated with ShipStation, a shipping and logistics software. The partnership brings ShipStation's capabilities into the Lightspeed ecosystem. With fulfillment built directly into the point of sale, plus automated tax calculations, retailers can sell anywhere without added complexity, according to Lightspeed. Alchemer launches an AI-native customer experience platform. Alchemer, an online survey and customer feedback tool, has announced Iris, an AI-native platform to turn feedback into action across surveys, reviews, reputation management, and other consumer channels. Alchemer says Iris can respond to reviews, trigger follow-ups, surface insights, and move work into the systems teams already use, while remaining human-first, with users deciding where and how AI is applied. Flipkart app debuts microdrama vertical. Flipkart, India's leading marketplace, has launched a microdrama vertical within its shopping app through partnerships with Pratilipi and Terribly Tiny Tales. The offering is integrated into Flipkart's main ecommerce app under the Play section, which has housed the company's content-led shopping discovery platform, Explore, along with a microdrama called Drama. The feed has featured content from TTT and Double Tap Films, Pratilipi's in-house microdrama studio. Ecommpay launches QR code payments. Ecommpay, a payments platform, has launched QR Code Payments, providing a single static code to display anywhere - on a printed sign, a receipt, or a web page. Customers can select payment amounts; merchants can set the page's look and feel. A QR code can remain live until the merchant deactivates it. Amazon adds protections on Alexa for Shopping. Amazon's U.S. customers can now ask Alexa for Shopping to verify whether a message, email, phone call, or text came from Amazon. The feature submits every communication to Amazon to take down bad actors and protect more consumers. Amazon launched an email address earlier this year to confirm whether a message is genuine. Shoppers can also use a dedicated verification form on Amazon's customer service pages. Sigmira to launch product customizer for WooCommerce merchants. Sigmira is launching its cloud-based platform for WooCommerce merchants selling personalized products. The new platform enables shoppers to personalize products directly in an ecommerce store and preview designs before ordering. Merchants can configure customization options and pricing and receive completed customer designs for production. Merchants continue to manage products and orders in WooCommerce, while Sigmira handles the customization. The platform can also support post-order workflow automation. Shopline selects Splitit for card-linked installment payments. Shopline, an ecommerce platform, has selected Splitit as its card-linked installment partner. Through the partnership, Shopline will embed Splitit's technology, enabling merchants to activate installment payments and consumers to pay over time using their existing cards. Merchants can activate Splitit with minimal implementation effort, per Shopline. Anthropic releases AI agent blueprints for merchants. Anthropic is giving retailers blueprints to build shopping and merchant agents on Claude, as demand for conversational search tools expands ahead of the holiday shopping season. Retailers can use the blueprint to build an agent that suggests inventory, prices, and marketing campaigns. Shoppers can use the agents for suggestions and to add items to carts. Bazaarvoice releases AI visibility package. Bazaarvoice, a platform for sourcing, displaying, and amplifying user-generated content, has launched an AI visibility package. The offering helps brands and retailers prepare UGC for AI search and shopping by making authentic customer content structured, accessible, and primed for AI platforms. Bazaarvoice has partnered with AI visibility measurement providers Bluefish, Evertune, and Profound to offer an independent measurement layer that tracks and scores how often brand content is cited in AI answers. Flexport launches fulfillment services in Canada and the U.K. Flexport, a freight forwarder and logistics platform, has launched fulfillment services in Mississauga, Canada, and Manchester, England. Brands can now store inventory and fulfill orders in-market, while keeping the same platform, account team, and freight and customs relationships. Flexport can clear Canada and the U.K. customs directly; returns stay in the country. Okta launches Auth0 identity suite for agent-led commerce. Okta, a tool for managing and securing user logins on apps and websites, has introduced Auth0 to help businesses drive growth without compromising security. Auth0 Identity Conversion Suite enables brands to secure their systems and verify customers across new commerce channels. The suite tracks prospects from their first visit through sign-up; teams can test sign-up and login flows simultaneously. AfterShip debuts automated exception handling and returns. AfterShip, a post-purchase platform for branded customer experiences, has launched Intelligence, bringing agentic automation and predictive capabilities to post-purchase tracking, returns, and shipping. With AfterShip Intelligence, an AI agent built for post-purchase operations proactively identifies shipment glitches and then gathers relevant context, recommends resolutions, and executes tasks. According to AfterShip, every action is explainable and reviewable, with human approval required for financial or customer-facing decisions. Listrak releases free email marketing audit for retailers. Listrak, an email marketing platform, has launched an audit tool to assess an email's deliverability, accessibility, mobile optimization, content, and conversion setup. The free tool (no sign-up required) evaluates any marketing email against 30 high-performing tactics and practices. Crosslist releases micro-budget testing for dropshippers. Crosslist, a tool to publish product listings across multiple marketplaces, has released a micro-budget testing method to help dropshippers validate potential sales channels before committing financial resources. The approach encourages sellers to allocate a small budget, list a controlled selection of products, and measure buyer behavior over 14 to 30 days. Crosslist says the process helps sellers identify early demand signals, reduce financial risk, and make data-driven decisions about expanding distribution. WizCommerce launches CRM for wholesalers. WizCommerce, an AI-powered operational platform for distributors and manufacturers, has launched WizCRM. The new tool enables teams to manage accounts and contacts, track deals, log meetings and visits, assign tasks, create quotes, and convert them into ERP-synced orders. WizCRM also includes WizPilot, an AI sales assistant that can answer customer questions and complete tasks for the team. Sig Ueland Industry IQ

Alchemer has launched Iris, an AI-native customer experience platform designed to turn feedback into action. The platform combines feedback capabilities, AI innovations and workflow automation to help organisations respond to reviews, trigger follow-ups and surface insights. Iris features conversational navigation, an AI survey builder, an AI removal assistant for Google policy violations, and workflow automation. The platform builds on Alchemer's existing AI capabilities, including Pulse AI, Spark and predictive analytics. Alchemer serves more than 11,000 mid-market and enterprise customers across 80 countries. General availability for Iris begins in the fourth quarter, with expansion planned across customer segments. The platform maintains a human-in-the-loop approach, allowing customers to control where AI is applied whilst retaining access to human support.

Alchemer debuts Iris, an ai-native CX platform. SEP 2, 2026 Iris merges Alchemer's AI tools into one system that automates feedback collection, analysis and action across surveys, reviews and more. The gist. * AI-powered feedback. Iris automates customer feedback analysis end-to-end. * Workflow integration. The platform connects insights with existing business systems. * CX leaders impacted. Mid-market and enterprise teams can shorten feedback-to-action cycles. Alchemer on Sept. 2 announced Alchemer Iris, an AI-native customer experience platform designed to unify feedback collection, analysis and action across surveys, reviews, reputation management and other listening channels. General availability begins in Q4 2026, according to the company. What Iris actually is. Alchemer has been building AI tools one at a time over the past couple years - things like Pulse, Spark, AI Highlights and an auto-responder for reviews. Iris rolls all of those into one system instead of several separate ones. Alchemer said Iris uses a human-in-the-loop approach, giving users control over where AI is applied. What's inside Iris. Iris consolidates several AI capabilities into a single platform, according to Alchemer. | Capability | Description | | Conversational Navigation | Natural-language interface guides users to relevant tools and next steps | | AI Survey Builder | Generates surveys from a stated objective with built-in best practices | | AI Removal Assistant | Flags reviews that may violate Google policies and aids removal requests | | Action & Workflow Automation | Connects insights to operational systems for responses and follow-ups | Who uses Alchemer. Alchemer has more than 11,000 mid-size and large business customers in over 80 countries. The company shared a few examples of what its tools have already done for customers: * Malwarebytes found customer feedback fell into 15 distinct groups, more than the seven groups it had assumed existed. * H&R Block Canada now responds to 100% of customer reviews across more than 900 store locations. * Washburn & McGoldrick cut the time it takes to analyze feedback by more than half. Ryan Tamminga, Alchemer's Chief Customer Officer, said the goal isn't to replace people: "While Iris can automate the feedback-to-action cycle, our goal is to extend human expertise and supplement where needed. We can leverage our decades of experience and purpose-built AI to support research and CX experts as they build powerful feedback programs. And, our team of customer success managers and world-class support team will continue to be here when needed." Alchemer's road to Iris. Sept. 24, 2025 - Buys Chatmeter Alchemer acquired Chatmeter, a company that tracks feedback customers don't directly submit - things like online reviews, social media mentions, and location-based signals. Combined with Alchemer's own survey tools, this pushed the two companies' combined customer count above 15,000. Notable news & distinguished data for tomorrow's c-suite. December 2025 - Adds AI tools to Pulse Alchemer added new features to its Pulse platform: Observations, Highlights, and Ask-the-Data AI. The goal was to take messy, unstructured feedback and turn it into summaries executives could actually use. March 2026 - Launches AI Auto-Responder Alchemer rolled out an AI Auto-Responder inside its Reputation Management product, letting the system reply to customer reviews automatically. Learning Opportunities 2026 - Named a Challenger by Gartner Alchemer was named a Challenger in Gartner's Magic Quadrant for Voice of the Customer platforms - its fifth year in a row on the list. The Chatmeter deal was cited as one reason for the ranking. Have a tip to share with our editorial team? Drop us a line: [email protected] Main image: Sheryl Hodge is assistant managing editor at Simpler Media Group, where she plays a vital role in keeping the editorial operations running smoothly across the company's three sites: CMSWire, Reworked and VKTR. Known for her organizational skills and attention to detail, Sheryl acts as the glue that binds the publications together, ensuring that workflows remain seamless and deadlines are met. Featured Research