Alchemer provides customer engagement and feedback solutions through its three main products: Alchemer Digital, Alchemer Survey, and Alchemer Workflow. Alchemer Digital allows businesses to engage with customers across mobile and web platforms, ensuring seamless interaction. Alchemer Survey is known for its flexibility and ease of use, enabling businesses to quickly gather customer feedback. Alchemer Workflow helps businesses act on the feedback collected, facilitating effective communication with customers. Unlike its competitors, Alchemer focuses on tailored solutions that cater to the specific needs of various clients, including consultancies and tech providers. The goal of Alchemer is to transform data collection into meaningful customer connections, helping businesses not only gather feedback but also implement changes that drive improvement and growth.

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Alchemer

LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer, a global leader in experience management and enterprise feedback technology, today announced that it is one of The Denver Post’s Top Workplaces for the second consecutive year. The Denver Post’s Top Workplaces recognizes select companies for their excellence in culture, leadership, flexibility, and vision. The Denver Post’s 2024 Top Workplaces rankings are based solely on employee feedback from an anonymous survey that measures multiple culture drivers including alignment, execution, coaching, engagement, connection, and performance. Additionally, the survey measures critical workplace components including pay, benefits, and training. Ranked 27th in this year’s list, Alchemer provides the fastest, most impactful way for businesses to collect, integrate, and act on the voice of their customers, improving retention and growth. Alchemer currently has 228 employees, having grown 18% during the past year

Alchemer Named To Denver Post’S Top Workplaces For 2024 For Second Consecutive Year

LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute. “Customers depend on Alchemer to make feedback meaningful to their business. We have focused on wiring the voice of the customer into the core business processes, digital properties, and application software that support those customers,” said David Roberts, President and CEO of Alchemer. “Alchemer will continue to challenge the complex, centralized approach to VoC, where customers are asked to spend millions of dollars with software providers and systems integrators to hear and respond to customer feedback.”. Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct

Alchemer Recognized In 2024 Gartner® Magic Quadrant™ For Voice Of The Customer Platforms For Third Consecutive Research Report

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy.Alchemer – a global leader in experience management and enterprise feedback technology – announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.“Alchemer Workflow solves the biggest problem in our industry – how to respond and act on the feedback that’s collected”Alchemer Workflow is available immediately.Independent market research says closing the loop is the biggest challenge facing CX and VoC professionals. 84% of those surveyed believe their programs are essential to their company’s success, but only 24% say their programs effectively address the feedback they collect.“When customers don’t hear back from organizations after sharing requested feedback, it destroys relationships, brand, and trust,” said Alchemer CEO David Roberts. “With Alchemer Workflow, our customers collect the best feedback and build on it to create deeper, more engaged relationships with customers and employees.”Marketing Technology News: Samba TV and MiQ Reach Multi-year Commercial AgreementAlchemer Workflow includes market-first features such as:Connected surveys, which trigger follow-on surveys to help organizations delve into customer feedback, providing precision on what actions to takeNo-code process and logic arguments to connect feedback to systems of communication and actionLogic branching that allows organizations to differentiate their response based on their customers’ specific feedback and preferences“Typically, employee engagement is a once-a-year type of conversation,” said customer, Kyle Burnam, CEO of Infosurv Research. “Alchemer Workflow can help us to transform that into more of an ongoing conversation, where we’re continually engaging employees based on how they respond to previous surveys and questions.”Alchemer Workflow helps brands visualize and build continually closing feedback loops. The drag-and-drop interface makes it easy to automate activities behind the scenes, freeing customer-facing employees to respond personally to people who have given feedback.“Alchemer Workflow solves the biggest problem in our industry – how to respond and act on the feedback that’s collected,” said Alchemer SVP of Products and Services, Ryan Tamminga

Alchemer Launches Alchemer Workflow Way To Close The Loop

LOUISVILLE - Alchemer LLC, a provider of customer experience and voice-of-the-customer software, has hired Martin Mrugal as its new CEO, replacing David Roberts.

Louisville software company Alchemer hires new leader

LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer, a global leader in experience management and enterprise feedback technology, today announced the launch of Alchemer Research Solutions, a full-service market research team available to help customers quickly expand and scale their research capabilities to ensure they get the insights they need. Led by long-time industry veteran, Brian Henley, Alchemer Research Solutions extends an organization’s capabilities by handling elements pre-, during- or post-survey activities or by managing an entire project from concept to analysis. “Customers often find themselves short on time or skill when it comes to writing the survey, fielding it, or uncovering the ‘Aha!’ in the analysis,” said Henley, Vice President of Research Solutions at Alchemer. “Our team is a plug-and-play option to get research support that’s perfectly tailored to customer needs.”

Alchemer Research Solutions Expands Customers’ Market Research Capabilities, With Best-In-Class Speed, Reach, And Analysis

David joins SugarCRM from Alchemer, where he served as CEO.

SugarCRM Appoints David Roberts as Chief Executive Officer

ALEXANDRA, Va., June 27, 2024 /PRNewswire/ -- Nearly three out of four health care workers surveyed in exploratory research say they have witnessed disparities in the care of patients of color, according to findings by National Medical Fellowships (NMF) , a renowned institution committed to supporting underrepresented students in medicine and health care professions. The non-profit conducted a survey deploying convenience and purposive sampling among its alumni and scholars to gain insight into the impact and experiences of physicians of color in health care settings.The survey revealed nearly 73% of participants acknowledged witnessing disparities in the care of Black, Indigenous, People of Color (BIPOC) patients, highlighting the need for increased awareness and action in health care settings. Less than half of respondents – 44% – agreed most of their colleagues perceive and understand disparities in health care. The survey also revealed 21% of respondents have left a job due to racial discrimination or bias."The firsthand observation of these disparities is truly disheartening, and it serves as a strong motivation for NMF and its community of alumni and scholars to advocate for much-needed change within the health care system," said Michellene Davis, Esq., President and CEO of NMF. "While we have long understood there exists unequal access to care and the varying levels of treatment available to different communities, having it evidenced so starkly in our research has only heightened our resolve."The survey found 87% of participants supported NMF's efforts to dismantle structural and systemic racism, emphasizing the importance of diversity in the health care workforce. Additionally, 75% of respondents strongly agreed on the urgent need to increase the presence of physicians of color to enhance outcomes for underserved communities, showcasing the critical role NMF plays in diversifying health care.In fact, 86% of respondents acknowledged that NMF has played a crucial role in easing the financial burdens associated with medical education, with more than half (51%) of respondents saying they utilized NMF scholarships not only for tuition but also for living expenses, highlighting the vital need for support beyond educational fees.NMF surveyed 66 alumni of its scholarship programs, along with 65 current scholars, to better understand how their experiences related to their medical education, training, practice, and employment, with a special focus on their mental health and wellbeing.The survey represents a diverse cross-section of NMF's national community

Advocating For Change: 73% Surveyed Health Care Workers See Disparities In Care Of Bipoc Patients

LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer, a global leader in experience management and enterprise feedback technology, today announced that Brandi Vandegriff has won the Colorado Technology Association’s CIO of the Year Award. This award recognizes senior technology leaders who are driving innovation both within their organizations and across the broader technology community. The Colorado Technology Association (CTA) is the state’s premier technology organization focused on advancing the Colorado technology ecosystem. Serving more than 300 member organizations and 18,000 technology leaders statewide, CTA provides a forum for business development, civic engagement, career advancement, and access to influential thought leaders driving innovation. Each year CTA hosts the Tech Summit and the awards are a highlight of that annual event. “When Brandi joined Alchemer in 2021, we immediately felt the impact of her technical expertise and leadership,” said David Roberts, CEO of Alchemer

Alchemer Cto, Brandi Vandegriff, Receives Cio Of The Year Award From Colorado Technology Association

"When Brandi joined Alchemer in 2021, we immediately felt the impact of her technical expertise and leadership"Post this

Alchemer CTO, Brandi Vandegriff, Receives CIO of the Year Award from Colorado Technology Association

Alchemer has been named in the gartner magic quadrant report for voice of the customer platforms for the third consecutive year.

Alchemer has been named in the Gartner Magic Quadrant report for Voice of the Customer Platforms for the third consecutive year

Customer engagement and feedback solutions provider

Alchemer

Customer engagement and feedback solutions provider

Alchemer

Customer engagement and feedback solutions provider

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