Overview

Alden Labs builds an AI-powered platform that automates and coordinates operations for home care providers. The system integrates with a home care agency’s existing EHR, phone, and text channels and runs AI agents 24/7 to handle inbound and outbound communications across voice, email, and text. Its capabilities include managing caregiver callouts, automating scheduling, ensuring compliance, and monitoring staff clock-ins. One AI coordinator, Alice, can fill open shifts by prioritizing preferred providers to maintain continuity of care. The platform learns from each interaction to improve recommendations over time. Alden’s solution aims to reduce manual outreach by about 72% and cut coordination costs by about 30%, with implementation completed in roughly four weeks. The goal is to augment care teams, improve operational efficiency, and allow staff to focus more on direct patient care.