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Amelia

Enterprise AI platforms for digital agents

Overview

Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.

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About Amelia

Simplify's Rating
Why Amelia is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Data & AnalyticsConsultingEnterprise SoftwareAI & Machine Learning

Company Size

201-500

Company Stage

Acquired

Total Funding

$175M

Headquarters

New York City, New York

Founded

1998

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What believers are saying

  • July 2026 settlement proved Amelia hit its 2025 revenue target, validating commercial demand.
  • CES 2026 pushed Amelia 7 into vehicles, TVs, and commerce with OpenTable and Parkopedia.
  • SoundHound’s Q3 2026 revenue reached $62.4 million, expanding distribution for Amelia technology.

What critics are saying

  • SoundHound assessed Amelia’s 2026 earnout as not probable by September 30, 2026.
  • Amelia is now subsumed inside SoundHound, so product identity and roadmap depend on Santa Clara.
  • Continued losses and acquisitions pressure execution; failed integration could erase Amelia’s enterprise franchise.

What makes Amelia unique

  • Amelia 7 powers SoundHound’s agentic platform across enterprise and consumer channels.
  • Hybrid deterministic-plus-generative automation targets regulated workflows in banking, healthcare, and telecom.
  • Low-code Digital Employee Builder shortens deployment for enterprise teams without deep AI staff.

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Funding

Total Funding

$175M

Above

Industry Average

Funded Over

2 Rounds

Acquisition funding comparison data is currently unavailable. We're working to provide this information soon!
Acquisition Funding Comparison Coming Soon

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401(k) Retirement Plan
  • Health Savings Account/Flexible Spending Account

Growth & Insights and Company News

6 month growth

0%

1 year growth

-16%

2 year growth

-16%
PYMNTS
Nov 14th, 2024
Ai Firms Post Mixed Q3 Results As Voice, Education Tech Gain Ground

In a snapshot of the AI sector’s financial health, voice artificial intelligence (AI) pioneer SoundHound reported Q3 revenue of $25.1 million despite mounting losses, while Chinese education tech firm Youdao achieved its first Q3 profit of $15.3 million, and AI advertising company AiAdvertising saw 45% revenue growth but continued to operate in the red. SoundHound AI Revenue Soars as Company Diversifies. Voice AI company SoundHound reported Q3 revenue of $25.1 million on Tuesday (Nov. 12), an 89% year-over-year increase, as it expanded beyond automotive into new sectors, including restaurants, financial services, healthcare and insurance. The company’s largest customer now represents 12% of revenue, down from 72% last year

Business Wire
Aug 9th, 2024
SoundHound AI Acquires Amelia, Significantly Expanding Its Scale and Reach In Conversational AI Across New Verticals and Hundreds of Enterprise Brands

SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced the acquisition of Amelia, a leading enterprise

SiliconANGLE Media
Aug 8th, 2024
SoundHound acquires Amelia for $80M

SoundHound AI Inc. is acquiring Amelia US LLC for $80 million in cash and equity to enhance its conversational and voice AI solutions. Amelia has raised at least $189 million, including a $175 million round in March 2023. SoundHound will also assume Amelia's debt, resulting in a combined company with $160 million in cash and $39 million in debt. This acquisition aligns with the industry trend towards multimodal AI models for automated voice interactions.

Business Wire
Mar 18th, 2024
Enterprise Connect’S Expo Hall Features Hundreds Of Innovative Products And Services To Improve Communication, Collaboration, And Cx Strategies

SAN FRANCISCO--(BUSINESS WIRE)--Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall. View the complete list of sponsors and exhibitors here. The technologies help IT professionals improve communication, collaboration and CX strategies. Enterprise Connect 2024 takes place March 25-28, 2024 at the Gaylord Palms in Orlando, FL and digitally. Register here. “Our Expo Hall is the only place to find the enterprise communications and customer experience providers displaying their solutions in one location

PYMNTS
Feb 12th, 2024
How Ai Is Helping Build Smart Hospitals That Deliver Better Patient Care

Artificial intelligence has found its way into consumer healthcare from several angles, including disease diagnosis, treatments for conditions like autism and pharmaceutical research. Until now though, the technology has been a bit light on improving the patient experience. However, even that is about to change. Some of the companies leading the way in this area include Chartis, which is using AI to clarify medical language for patients, and Amelia, which is using AI to help patients navigate their journeys through the scheduling, treatment and payment processes

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