Astreya, a global IT managed services provider, has expanded its AI-first service desk by integrating 3CLogic's voice AI platform with ServiceNow IT Service Management. The integration unifies voice interactions, incident management and AI insights in a single interface, eliminating the need for agents to switch between multiple systems. The platform delivers production-ready AI capabilities including real-time transcription, AI-driven guidance during live interactions, automated call summaries and AI-powered quality monitoring. 3CLogic holds ServiceNow's Elite Build Partner status, the highest technical integration level available. The integration aims to transform voice interactions into connected, searchable assets whilst enabling users to interact with AI agents via voice channels. Astreya says the unified approach addresses the complexity of modern enterprise service environments.

Cognizant Technology (CTSH) has agreed to buy Astreya, an IT services and technology provider focused on AI infrastructure, data center management, and enterprise networks, for approximately $600 million. Deal expected to close in Q2 2026.

Cognizant has agreed to acquire Astreya, a global AI-first IT managed services provider based in San Jose, California, for an undisclosed sum. The transaction, expected to close in the second quarter of 2026, will expand Cognizant's AI infrastructure capabilities and strengthen its position as an "AI builder". Founded in 2001 and operating across over 35 countries, Astreya provides managed services to six of the "Magnificent Seven" hyperscalers. Its proprietary AI OpsHub platform and expertise in designing and managing AI infrastructure across the full value chain will complement Cognizant's existing capabilities. The acquisition comes amid a projected $6.7 trillion AI data centre infrastructure buildout between 2025 and 2030, with the five largest hyperscalers expected to spend nearly $700 billion on infrastructure in 2026 alone.