Attuned Intelligence has launched Attuned Coverage, an AI tool that helps community health centres and health systems guide patients through Medicaid applications and renewals. It uses voice and chat to ask tailored questions, collect documents, and flag missing information in multiple languages. OCHIN, a nonprofit supporting more than 47,000 clinicians, has made Attuned a preferred partner. It will be the first health care network to offer the tool to members, which care for more than 8.7 million people. Lynn Community Health Center in Massachusetts has led adoption. A dashboard lets one enrollment navigator support several patients at once. Staff review every application before submission. The launch comes ahead of January 1, 2027, when most Medicaid expansion adults will face eligibility reviews every six months rather than annually. A January 2024 survey found health centres lost an average of about $595,000 to Medicaid redeterminations.

CommonWealth Purchasing Group, the leading group purchasing organisation for community health centres in the US, has partnered with Attuned Intelligence to bring AI-powered call centre automation to its members. Attuned's platform uses natural-language voice AI to greet patients in their preferred language, eliminate hold times and automate workflows. The system integrates with Epic to handle tasks including appointment scheduling, cancellations and prescription refills. It requires no electronic health record integration to launch and can go live within days through simple call forwarding. The partnership addresses rising call volumes and staffing challenges facing community health centres. Attuned's platform offers 24/7 instant call answering, multilingual engagement and real-time operational analytics whilst enabling up to 70% automation of patient calls.