Auvik launches Aurora AI agents for network management. Auvik has launched Auvik Aurora, a suite of AI-powered IT agents designed to help IT teams proactively manage, troubleshoot, and optimize network environments. Built specifically for network and infrastructure management, Aurora works out of the box without complex setup or AI tuning. The agents leverage Auvik's 15 years of saas-based network data to deliver real-world insights and recommendations, with upcoming AI features aimed at accelerating ticket resolution, reducing escalations, and preventing network issues. With IT teams managing more devices, applications, and services - while responding to more alerts and remediating more security vulnerabilities than ever before - the widening gap between what needs attention and what gets attention creates even more risk. Auvik AI agents help bridge this gap by delivering actionable guidance based on real-time network context, intelligent alerting to surface high-impact issues first and reduce noise, and proactive lifecycle and security management to prevent outages before they happen. Machine Learning & Artificial Intelligence "Auvik has long been the system of record for thousands of clients' networks and infrastructure. Auvik Aurora is built directly on top of our unrivaled dataset of real-world complex IT environments," said Doug Murray, CEO of Auvik. "Since its early days, Auvik's framework for network management has been 'See, Tell, Do': gain complete visibility, surface the issues that need attention, and drive automation to resolve them. Auvik Aurora builds on this vision, further empowering IT technicians to prevent network and infrastructure issues and reduce mean time to resolution when issues do occur, while helping its partners uncover revenue opportunities. This is just the beginning, as Auvik will continue to invest significantly in enhancing its agentic AI offerings to lead the future of IT and network operations." Purpose-Built AI for the way IT teams work. Auvik AI agents leverage real-time network data - including topology, device relationships, performance data, lifecycle status, and security vulnerability data - to deliver actionable recommendations, prioritize alerts by impact, and guide faster issue and ticket resolution. With thousands of organizations trusting Auvik to power their IT operations today, Auvik AI agents are uniquely suited to leverage network and client-specific data to provide contextual recommendations and tailored network actions, improving effectiveness over generic LLM responses. "Auvik Aurora enters the market with a meaningful advantage, as it is built on the rich and diverse dataset Auvik has already established through its cloud-based platform," said Shamus McGillicuddy, VP of Research, EMA. "Our research shows only 44% of IT organizations are fully confident that the quality of their network data can support AI-driven network management. As organizations continue to learn how to assess and build trust in AI solutions, Auvik's data lake serves as a critical foundation for agentic IT operations." Auvik Aurora's out-of-the-box capabilities empower IT teams without dedicated AI expertise or implementation budgets to realize value from day one. The agents enable natural-language alert creation and recommendations tailored to each IT environment and provide unique, vendor-specific assistance for command syntax and scripting. Auvik Aurora also delivers proactive lifecycle management, surfacing end-of-life (EOL) and end-of-support (EOS) device risks before they cause an outage or security exposure. Immediate outcomes for IT teams and MSP partners. Auvik Aurora provides value instantly, enabling IT teams and MSPs to: Pre-empt issues by knowing which devices to patch or replace before they cause an outage. Find problems faster by accessing AI-powered insights, eliminating the need to scramble when users call in for assistance. Resolve tickets more efficiently by leveraging context-based recommendations and command assistance for the specific device. "Today's IT technicians are more overloaded than ever with alerts and tickets. Auvik's agentic framework is directly answering the market's need for more intelligent IT insights and actionable recommendations," said Dan Zaniewski, Chief Technology Officer, Auvik. "Auvik AI agents are naturally embedded throughout Auvik's platform, integrated directly into the workflows IT teams spend too much time in today. The result is real customer value for both IT professionals and MSP partners alike: faster troubleshooting, smarter prioritization, and insights that simply weren't possible before."

Auvik launches AI agents for IT operations grounded in real-time network data. April 29, 2026 Auvik AI, powered by Auvik Aurora, delivers context-aware troubleshooting, intelligent alert prioritization, and proactive lifecycle management out of the box. WATERLOO, Ontario - Auvik, an award-winning IT management software provider, today announced the launch of Auvik Aurora, AI-powered IT agents designed to help IT professionals proactively manage, troubleshoot, and optimize their networks. Purpose-built for network and infrastructure management, Auvik Aurora works out of the box with no complex setup or AI tuning required. Auvik AI agents are uniquely grounded in Auvik's vast data repository, built up over 15 years of SaaS-based network management, enabling insights and recommendations informed by real-world IT complexity. Auvik is releasing a succession of AI-powered features to help IT teams resolve tickets faster, reduce escalations, and stay ahead of network and infrastructure issues. With IT teams managing more devices, applications, and services - while responding to more alerts and remediating more security vulnerabilities than ever before - the widening gap between what needs attention and what gets attention creates even more risk. Auvik AI agents help bridge this gap by delivering actionable guidance based on real-time network context, intelligent alerting to surface high-impact issues first and reduce noise, and proactive lifecycle and security management to prevent outages before they happen. "Auvik has long been the system of record for thousands of clients' networks and infrastructure. Auvik Aurora is built directly on top of our unrivaled dataset of real-world complex IT environments," said Doug Murray, CEO of Auvik. "Since its early days, Auvik's framework for network management has been 'See, Tell, Do': gain complete visibility, surface the issues that need attention, and drive automation to resolve them. Auvik Aurora builds on this vision, further empowering IT technicians to prevent network and infrastructure issues and reduce mean time to resolution when issues do occur, while helping our partners uncover revenue opportunities. This is just the beginning, as Auvik will continue to invest significantly in enhancing our agentic AI offerings to lead the future of IT and network operations." Purpose-Built AI for the Way IT Teams Work Auvik AI agents leverage real-time network data - including topology, device relationships, performance data, lifecycle status, and security vulnerability data - to deliver actionable recommendations, prioritize alerts by impact, and guide faster issue and ticket resolution. With thousands of organizations trusting Auvik to power their IT operations today, Auvik AI agents are uniquely suited to leverage network and client-specific data to provide contextual recommendations and tailored network actions, improving effectiveness over generic LLM responses. "Auvik Aurora enters the market with a meaningful advantage, as it is built on the rich and diverse dataset Auvik has already established through its cloud-based platform," said Shamus McGillicuddy, VP of Research, EMA. "Our research shows only 44% of IT organizations are fully confident that the quality of their network data can support AI-driven network management. As organizations continue to learn how to assess and build trust in AI solutions, Auvik's data lake serves as a critical foundation for agentic IT operations." Auvik Aurora's out-of-the-box capabilities empower IT teams without dedicated AI expertise or implementation budgets to realize value from day one. The agents enable natural-language alert creation and recommendations tailored to each IT environment and provide unique, vendor-specific assistance for command syntax and scripting. Auvik Aurora also delivers proactive device lifecycle management, surfacing end-of-life (EOL) and end-of-support (EOS) device risks before they cause an outage or security exposure. Immediate Outcomes for IT Teams and MSP Partners Auvik Aurora provides value instantly, enabling IT teams and MSPs to: * Pre-empt issues by knowing which devices to patch or replace before they cause an outage. * Find problems faster by accessing AI-powered insights, eliminating the need to scramble when users call in for assistance. * Resolve tickets more efficiently by leveraging context-based recommendations and command assistance for the specific device. "Today's IT technicians are more overloaded than ever with alerts and tickets. Auvik's agentic framework is directly answering the market's need for more intelligent IT insights and actionable recommendations," said Dan Zaniewski, Chief Technology Officer, Auvik. "Auvik AI agents are naturally embedded throughout Auvik's platform, integrated directly into the workflows IT teams spend too much time in today. The result is real customer value for both IT professionals and MSP partners alike: faster troubleshooting, smarter prioritization, and insights that simply weren't possible before."

Auvik 2025 year in review: platform advancements and highlights. In 2025, Auvik provided enhanced visibility, automation, and advanced insights to more than 6,000 customers across over 110,000 networks worldwide. During the year, the company tackled key challenges for modern IT teams, including alert fatigue, tool sprawl, and the growing prevalence of unsanctioned AI use. Innovations transform network visibility and automation for overburdened IT teams. In 2025 Auvik introduced powerful new capabilities across its Network Management and SaaS Management platforms, designed to reduce operational noise and simplify day-to-day IT workflows. These innovations expanded automated visibility across networks, servers, SaaS applications, and endpoints, enabling IT teams to operate more efficiently in complex, hybrid environments. Auvik delivered intelligent automation and streamlined visibility enhancements in 2025, with key advancements including: * Shadow AI Visibility addressed one of 2025's biggest challenges: as organizations pushed employees to leverage AI for faster results, many turned to unsanctioned tools to get the job done quickly. In response, Auvik detected and classified more than 100,000 Shadow AI applications, giving IT teams the visibility needed to monitor usage, enforce policies, and strengthen governance without stifling innovation. * Smart Alert Suppression prioritizes the most critical alerts for IT teams and has proven to reduce alert volume by 80%, resulting in more intuitive alerting, greatly reducing alert noise and only surfacing mission critical insights. * Enhanced endpoint, network, and server monitoring provide deeper, automated visibility across the entire IT ecosystem. Auvik Endpoint Network Monitoring, a feature added to the Auvik Network Management (ANM) platform in 2025, extends network visibility to the endpoint, across workstations no matter where they are, to help IT teams manage and improve the end-user experience on Windows and macOS devices. Auvik also expanded its Server Monitoring capabilities in ANM, providing customers with deeper visibility into Windows servers. These advancements underscore Auvik's ongoing commitment to helping overburdened IT teams regain control of increasingly complex network and SaaS environments while proactively managing emerging IT risks. "2025 was a pivotal year for Auvik, as we delivered the intelligent automation and visibility that IT teams desperately need right now," said John Astorino, Chief Operating Officer at Auvik. "The explosion of shadow AI created serious governance challenges for organizations trying to balance innovation and security. In response, our platform is giving IT leaders the control they need without becoming a bottleneck to productivity. Auvik is fundamentally changing how IT teams manage their increasingly complex environments." Auvik recognized for continued dedication and excellence in advancing IT security and automation. Driven by these landmark achievements, Auvik has recently been recognized as one of Toronto's 2026 Top Employers, as well as being named to the 2025 Deloitte Canadian Fast 50 list. Auvik also earned a 5-star rating in the 2025 CRN Partner Program Guide, and multiple individual leadership honors. "The momentum we've built in 2025 reflects our unwavering focus on reducing friction for IT teams that are stretched thin while managing increasingly complex environments," said Doug Murray, CEO at Auvik. "From tackling shadow AI to slashing alert fatigue, Auvik isn't just keeping pace with industry challenges, we're staying far ahead of them. In 2026, we're doubling down on AI-powered capabilities and automation that will make IT operations even more intuitive and data-driven. Our mission remains clear: give IT teams absolute simplicity and the intelligence they need to navigate change with confidence."