Avant deploys AI Virtual Agent. In partnership with Replicant, Avant brings an AI virtual agent to customer service, improving response times, call resolution, and customer satisfaction CHICAGO-(BUSINESS WIRE)-Avant, a leading financial technology company, today announced the deployment of an artificial intelligence-powered Virtual Agent, developed in partnership with Replicant, a market-leading conversational AI platform, across the Avant Card inbound customer service operation. Since launching in January 2026, the Virtual Agent has helped improve efficiency, resolution, and customer satisfaction. Built to Support Complex Customer Service Needs Avant's Virtual Agent was built around five operational principles: always-on availability, a deliberate shift of routine work away from human specialists, structured data capture, instant scalability during demand spikes, and consistent, compliant customer communication on every interaction. With structured interaction data now flowing from every Virtual Agent conversation, Avant's teams have clearer, more actionable signals about what customers need and where the product and service experience can be improved. This kind of feedback loop is difficult to achieve at scale with human-handled calls alone, yet it is critical to delivering an excellent customer experience. For Avant's team of talented customer service specialists, the shift is equally meaningful. With high-volume, repetitive requests handled upstream, now Avant's specialists can dedicate their time to more nuanced conversations that define customer relationships. The Virtual Agent also scales to the needs of the business, eliminating the strain of unexpected volume surges. "Our goal is to build a more responsive operation where AI handles complexity at scale, our talented team of customer service human specialists focuses on the work that demands judgment and empathy, and the entire system generates better intelligence about customer needs over time." - Margaret Hermes, Chief Operating Officer, Avant Results Since Launch From day one, Avant's Virtual Agent has delivered measurable improvements across the servicing customer service experience. The Virtual Agent platform now completes approximately 62% of customer calls without any agent transfer. Customers have responded positively, rating the Virtual Agent 4.6 out of 5 on post call surveys conducted since launch. Avant intends to continue expanding its use of the Virtual Agent platform to enhance customer support operations. About Avant Avant is a data-driven platform at the intersection of technology and credit, built to meet the financial needs of millions of middle-income Americans. The company utilizes data and machine learning to deliver access to a suite of financial products and services anchored by credit cards, personal loans, and a personal financial management tool. Since the launch of personal loans and credit cards in 2013 and 2017, respectively, Avant has connected more than 4 million unique customers to over $13.2 billion in personal loans and more than 2.9 million credit cards. For more information, visit www.avant.com. Avant-branded credit products are issued by WebBank. About Replicant Replicant is the enterprise customer service AI platform built for production speed and long-term scale. Built from your company's own conversation data and modeled on its best agents, Replicant's AI agents handle real customer interactions end-to-end - delivering faster resolution, lower costs, and better customer experiences. The platform unifies Conversation Automation and Intelligence with enterprise-grade reliability, security, and scalability. Learn more at replicant.com. More News From Avant CHICAGO-( BUSINESS WIRE )-Avant, a leading financial technology company, today announced the successful close of its latest personal loan securitization, a $200 million transaction that marks its first-ever deal to receive AAA ratings from both Fitch Ratings and Kroll Bond Rating Agency (KBRA). The transaction represents the 23rd personal loan securitization since the company's founding in 2012 and its seventh revolving transaction, underscoring Avant's consistent track record coupled with stro... CHICAGO-( BUSINESS WIRE )-Avant, a financial technology leader focused on serving middle-income Americans, announced today the launch of Credit Builder, a free financial health tool that provides personalized daily credit monitoring, month-to-month goal setting, actionable insights to support credit improvement, and dedicated support in the event of identity theft. Through a partnership with SavvyMoney, Avant's Credit Builder provides free personalized credit insights, real-time monitoring and... CHICAGO-( BUSINESS WIRE )-Avant, a financial technology leader focused on serving middle-income Americans, announced today that it has surpassed 2 million existing customers on its proprietary platform, underscoring the company's success in moving financial lives forward. This milestone signifies Avant's continued growth and the impact of a multi-product strategy. Its comprehensive platform of purpose-built digital solutions, including access to personal loans, credit cards and personal financi... Avant. Release Versions

FinTech Avant boosts financing capacity with new $200 million deal. By PYMNTS | March 2, 2026 FinTech company Avant closed a $200 million personal loan securitization that it said it expects to provide over $500 million in financing capacity over its 24-month life. The transaction also marks Avant's first deal to receive AAA ratings from both Fitch Ratings and Kroll Bond Rating Agency (KBRA), the company said in a Thursday (Feb. 26) press release. This is Avant's 23rd personal loan securitization since the company's founding in 2012 and its seventh revolving transaction, according to the release. Please add us to your preferred sources list so our news, data and interviews show up in your feed. Thanks! Combined with Avant's existing asset funding commitments, this transaction brings the company's long-term funding commitments to about $2.5 billion and supports continued growth of its personal loan and credit card business, per the release. "Over more than a decade, we've built a funding model designed to support the business through different market environments," Avant Chief Financial Officer Kevin Friedrich said in the release. "Transactions like this reinforce that foundation and allow us to continue to scale our business and support our customers." Avant uses data and machine learning to meet the needs of middle-income Americans with credit cards, personal loans and a personal financial management tool, according to the release. The company has connected more than 4 million unique customers to $13.2 billion in personal loans since 2013 and 2.9 million credit cards since 2017, per the release. Avant launched a free financial health tool called Credit Builder in January, following a pilot launch in April, saying the tool provides credit monitoring, goal setting, actionable insights to support credit improvement and dedicated support in the event of identity theft. Among the initial users of Credit Builder, 87% are monthly active users and 75% have seen their credit score improve or remain steady. In December, Avant said the number of existing customers on its platform had surpassed 2 million and that the company had served more than 4.3 million unique customers since its founding in 2012. The company attributed its growth to the multiple products it offers on the platform, including access to personal loans, credit cards and personal financial management tools, and its artificial intelligence-driven credit decisioning engine designed to optimize credit performance and the customer experience.

Avant, a financial technology company, has closed a $200 million personal loan securitisation that received AAA ratings from both Fitch Ratings and Kroll Bond Rating Agency. This marks Avant's first transaction to earn the top rating from both agencies and its first deal rated by Fitch. The transaction is Avant's 23rd personal loan securitisation since 2012 and seventh revolving deal. It features a 24-month revolving period and is expected to provide more than $500 million in personal loans over its lifetime. Combined with existing commitments, Avant now has approximately $2.5 billion in long-term funding to support its personal loan and credit card businesses. Since 2013, the company has connected over 4 million customers to more than $13.2 billion in personal loans and 2.9 million credit cards.