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Overview
Avoca AI provides an AI-powered communications platform designed for service-based businesses like HVAC and plumbing. Its core product uses an AI workforce to handle inbound and outbound communications across phone calls, texts, web chats, and lead sources, including first-ring call answering, 24/7 appointment booking into a company’s CRM (such as ServiceTitan), and handoffs to human agents for complex cases. The platform integrates with existing systems to support lead capture, follow-up, and outbound outreach, and it includes an AI coaching module that analyzes calls to deliver performance insights and training ideas for human agents. Avoca aims to reduce missed leads, increase conversions, and improve team performance by automating communications while providing managers with actionable coaching data.
About Avoca AI
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
51-200
Company Stage
Series B
Total Funding
$162.1M
Headquarters
New York City, New York
Founded
2022
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Simplify's Take
What believers are saying
- Avoca passed $100M ARR in 2025 and is on track to book $1B in jobs this year.
- Avoca handles inbound and outbound communications 24/7 across phone, text, and chat to ensure no lead is missed.
- Avoca plans to expand into moving, automotive, and property management using its existing AI model.
What critics are saying
- Sameday's vertical AI offers comparable ServiceTitan integration at 20% lower price, threatening core booking revenue in 6–12 months.
- Rilla's voice AI has 85% lower latency than Avoca's 2s benchmark, eroding the 'first ring' edge in emergencies within 6–12 months.
- Broccoli AI offers 90% booking rates at 50% below Avoca's per-call cost, forcing unsustainable margin compression in 3–9 months.
What makes Avoca AI unique
- Avoca dynamically generates lead flow based on real-time technician capacity to optimize utilization.
- Avoca's AI coaching module scores every call for real-time performance visibility and targeted CSR training.
- Avoca integrates with ServiceTitan, Nexstar, and Clover to enable seamless workflows for home service operators.
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Funding
Total Funding
$162.1M
Above
Industry Average
Funded Over
3 Rounds
Kleiner Perkins
General Catalyst
Y CombinatorIndustry standards
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Company Social Events
Meal Benefits
Commuter Benefits
Growth & Insights
6 month growth
↓ -10%1 year growth
↓ -8%2 year growth
↓ -1%Avoca AI is Hiring for 24 Jobs on Simplify!
Find jobs on Simplify and start your career today
About Avoca AI
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
51-200
Company Stage
Series B
Total Funding
$162.1M
Headquarters
New York City, New York
Founded
2022
Avoca AI is Hiring for 24 Jobs on Simplify!
Find jobs on Simplify and start your career today