Overview

Avoca AI provides an AI-powered communications platform designed for service-based businesses like HVAC and plumbing. Its core product uses an AI workforce to handle inbound and outbound communications across phone calls, texts, web chats, and lead sources, including first-ring call answering, 24/7 appointment booking into a company’s CRM (such as ServiceTitan), and handoffs to human agents for complex cases. The platform integrates with existing systems to support lead capture, follow-up, and outbound outreach, and it includes an AI coaching module that analyzes calls to deliver performance insights and training ideas for human agents. Avoca aims to reduce missed leads, increase conversions, and improve team performance by automating communications while providing managers with actionable coaching data.