Bidgely provides energy analytics that translate total building energy use into appliance-level insights. It uses AI to disaggregate energy data and power tools like Home Energy Reports, Enterprise Analytics, EV Analytics, and services like virtual audits to guide energy-saving decisions. Utilities license Bidgely’s platform to forecast demand, run personalized programs, and manage grid interaction, while SMBs and consumers receive tailored energy-saving recommendations. The goal is to help utilities and end users save energy and costs while supporting decarbonization and electrification of the energy system.
Work here?Claim your company
Industries
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$110.6M
Headquarters
Mountain View, California
Founded
2011
See people who can refer or advise you
Help us improve and share your feedback! Did you find this helpful?
Total Funding
$110.6M
Meets
Industry Average
Funded Over
9 Rounds
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Parental Leave
Unlimited Paid Time Off
Remote Work Options
Bidgely launches energy industry's first agentic AI customer experience suite. This week's top smart energy news, curated by the Smart Energy Consumer Collaborative (SECC). Member news. Bidgely announced the launch of Agentic CX, the industry's first agentic AI customer experience suite purpose-built for energy providers to close the growing trust, knowledge and affordability gap between utilities and the customers they serve. Trained on more than a decade of behind-the-meter data, five specialized UtilityAI(TM) agents power Bidgely's Agentic CX to deliver instant, appliance-level answers across chat, IVR and customer service representatives. For the last century, utilities relied on infrastructure investment to improve reliability and resilience, but the operating environment has changed. And the scale of investment ahead is significant. Deloitte estimates that the U.S. power sector could invest as much as $1.4 trillion between 2025-2030, roughly equivalent to what the industry spent over the previous 12 years. GridX announced its role in supporting the delivery of electricity usage information to residential electric customers of Southern California Edison (SCE). SCE customers with an iPhone, iPad, Mac or an Apple Watch running software version 27 can now use the Home app to access, understand and make informed decisions about their electricity usage. Georgia Power's Robins Battery Facility, a 128-MW battery energy storage system (BESS) located near Warner Robins, went into commercial operations. The facility can deliver stored energy to the grid for up to four hours, enhancing grid reliability and flexibility. The battery energy storage facility captures renewable energy during periods of lower customer demand and stores it for use when demand is higher, such as on cold winter mornings or during peak energy use.
Bidgely launches energy industry's first agentic AI customer experience suite. Five specialized UtilityAI(TM) agents close the trust, knowledge and affordability gap between utilities and the households they serve, at scale, for the. Sept. 22, 2026 Press Contacts Christine Bennett LOS ALTOS, Calif. - LOS ALTOS, Calif., September 22, 2026 - Bidgely, the pioneer of AI-powered energy intelligence, has announced the launch of Agentic CX, the industry's first agentic AI customer experience suite purpose-built for energy providers to close the growing trust, knowledge and affordability gap between utilities and the customers they serve. Trained on more than a decade of behind-the-meter data, five specialized UtilityAI(TM) agents power Bidgely's Agentic CX to deliver instant, appliance-level answers across chat, interactive voice response (IVR) and customer service representatives (CSR). By replacing legacy estimates with data-driven insights, Agentic CX converts every customer touchpoint into powerful opportunities to strengthen trust and lower costs. This launch comes as utilities face mounting operational pressures, including an inundation of high-bill customer calls to call centers, rising cost-to-serve and tightening regulatory mandates. Unlike standard CX offerings that layer generic chatbots over disconnected usage data, Bidgely's Agentic CX is grounded in patented, appliance-level insights to explain the exact usage drivers behind a bill spike, identify savings opportunities and recommend rate plans tailored to each individual household. "Every question a customer asks is personal because they want to know why their bill changed and what they can do to manage it, so every answer should be personal as well," said Abhay Gupta, CEO of Bidgely. "Our agentic approach enables utilities to move past superficial interactions and deliver the single most important missing piece of the story, which is real appliance-level insights." Prevent, Contain and Accelerate Bidgely's Agentic CX natively integrates with existing Contact Center as a Service (CCaaS) and enterprise AI platforms without requiring an infrastructure overhaul and meets the industry's strict security, data privacy and governance requirements. Built on the belief that the best customer experience is the one that never needs an escalation, each of the suite's three channels plays a distinct role in guiding the customer journey: * Prevent: Agentic CX Chat - An energy assistant, fully compatible with ChatGPT, that explains the "why" behind a bill before the question ever reaches the call center. Grounded in household-specific appliance data and UtilityAI agent calculations rather than canned responses, it answers complex rate and program questions based on the customer's current enrollments to boost CSAT while significantly reducing call escalations to live representatives. * Contain: Agentic CX IVR - A conversational voice experience integrated into existing IVR platforms, such as NICE, Genesys, AWS Connect and Poly.ai, that replaces traditional routing trees with natural dialog. Customers can ask questions in plain language and receive complete resolution directly within the channel they called without menu navigation or keyword prompts. * Accelerate: Agentic CX CSR - A real-time co-pilot that turns every representative into the utility's best representative. The moment a call connects, it surfaces the root-cause usage drivers of a high bill, runs automated rate plan analysis and hands the agent an actionable answer - elevating both day-one hires and seasoned veterans into experts. Five Agents, One Decade of Proof At the foundation of Agentic CX are five purpose-built AI agents that for the last 10+ years have helped utilities achieve real-world results like more than 50 percent reduction in high-bill calls and a ~30 percent decrease in average call handle time. A 15 percent+ reduction in CSR churn and 80-85 percent+ CSAT scores with 2+ quartile lifts in JD Power ratings were also achieved where Bidgely was deployed. Across digital touchpoints, utilities have achieved over 20 percent web engagement, well above the industry average of 8-12 percent. Agents include: * High Bill Analyzer: pinpoints exactly why a bill spiked, down to the appliances and habits driving it. * Home Energy Audit: reinvents online home energy audits with deep personalization that spans across three pillars: energy efficiency insights, rate alignment and capital investment guidance. * What-If Solar: calculates a customer's realistic solar payoffs grounded in actual historic usage patterns before they even contact an installer. * What-If EV: advises customers on the bill impact of electric vehicles and other distributed energy resources (DERs). * Best Rate: evaluates and identifies the rate structure that saves each individual household the most and explains why in clear, accessible language.
Bidgely shows energy AI for 50 million homes at Enlit Asia 2026. Bidgely will present its energy artificial intelligence solutions alongside regional energy leaders at Enlit Asia 2026, scheduled for 22 to 24 September in BSD City, Jakarta. Headquartered in Los Altos, California, the company serves over 50 million homes globally and holds more than 19 foundational patents powering its UtilityAI platform. Bidgely and its vice president for EMEA and APAC, Nipun Jain, will demonstrate how smart meter data analytics can be deployed directly or across cloud ecosystems such as AWS, Microsoft Azure, Snowflake, and Databricks. Targeting Southeast asian power loss. Power distributors across Southeast Asia face heavy revenue leakage from non-technical losses, primarily unmetered taps, meter tampering, and unrecorded commercial consumption. Traditional auditing relies on manual inspections across sprawling municipal feeder lines. It is a slow, expensive field process that leaves billions in lost revenue on distribution balances. Algorithmic anomaly detection cuts those inspections down to verified problem sites. That gives state-backed utilities in Indonesia, Malaysia, and the Philippines a faster return on their smart meter outlays. Commercial property owners and industrial operators across the region will feel this operational shift directly. As utilities adopt granular meter-level intelligence, billing discrepancies become faster to audit and harder to contest. For enterprise consumers, appliance-level breakdown data clarifies peak-demand surcharges. Regional distributors also gain direct data to use when negotiating tariff structures and demand-response targets. Cloud platforms and grid strains. Growth across ASEAN follows Bidgely's addition of regional executive teams in July 2026 and technical roadshows across North America and Europe earlier in the year. Rapid deployment of advanced metering systems across key ASEAN markets has generated vast troves of interval data. Local power authorities rarely process this information beyond standard monthly invoicing. At Enlit Asia, Retail News is showing how energy leaders are extracting value from this AMI data with AI/ML based big-data analytics, which turn interval data into concrete outcomes that remove bill shock, eliminate non-technical losses and build a resilient grid for the future. Technical sessions in Jakarta. Nipun Jain, vice president for EMEA and APAC at Bidgely, leads the regional delegation. Technical sessions scheduled for 22 and 23 September focus on feeder-level forecasting, battery asset visibility, and active grid layer management for distribution networks facing new consumer demand spikes. Questions & answers. Q. What kind of problems do power distributors in Southeast Asia currently face? A. They experience heavy revenue leakage primarily from unmetered taps, meter tampering, and unrecorded commercial consumption. Traditional auditing methods for these issues are slow and expensive, leading to billions in lost revenue. Q. What benefits will commercial property owners and industrial operators see from this operational shift? Q. How does Bidgely's technology help state-backed utilities? Reader pulse Is Bidgely's AI approach a major shift for Southeast Asian utilities? 16,535 votes so far
Bidgely unveils 2027 EmPOWER AI conference series, accelerating AI progress across the energy ecosystem. * Business Wire * Aug 26, 2026 * 0 LOS ALTOS, Calif.-(BUSINESS WIRE)-Aug 26, 2026- Expanding its initiative to enable secure and insight-driven artificial intelligence (AI) across the energy sector, Bidgely announced the 2027 calendar for its EmPOWER AI conference series. Anchored by a flagship global summit in Chicago - featuring host utility PSEG Long Island - alongside regional forums in Calgary and EMEA, the series comes as utilities move decades of siloed data into cloud data lakes and deploy horizontal GenAI infrastructure. Bidgely's 2027 EmPOWER AI series demonstrates how to turn raw data investments into practical, bottom-line ROI. Centered on this year's theme, Shift and Build, EmPOWER AI 2027 addresses a key reality facing the energy sector that infrastructure alone does not create value, but the intelligence layer built on top of it does. For utilities evaluating when and how to enter this shift, the conference demonstrates how to turn raw data investments into practical, bottom-line ROI across three target outcomes: Shift the Experience, Shift Load, and Shift CapEx. "Hosting the 2027 EmPOWER AI conference gives PSEG Long Island a fantastic opportunity to build on our long-standing partnership with Bidgely and highlight the benefits we've achieved together," said Lou DeBrino, Vice President of Customer Operations at PSEG Long Island. "This event cuts through the tech industry noise to offer honest, peer-backed insight into how AI and energy data not only solve real-world operational challenges but fundamentally improve the experience for the customers we serve." A Proven Track Record of Utility Innovation and Partnership Bidgely's annual conference series has established itself as the energy industry's premier utility-first forum, backed by past hosts including OG&E, PacifiCorp, and Avista. By highlighting real-world deployments and initiatives, EmPOWER AI delivers an actionable playbook for operational modernization. The series regularly convenes executive speakers and participants from leading energy providers - such as SDG&E, APS, Dominion Energy, Ameren Illinois, SoCalGas, Southern Company, NV Energy, Rocky Mountain Power, DEWA, Tata Power and Electric Ireland - with key technology partners like Glean, Itron, Infosys, AWS, and Microsoft. Attendees will discover how Bidgely's UtilityAI(TM) platform - the proven machine learning engine behind over a decade of utility customer experience - drives tangible impact across electrification, DSM targeting, grid modernization, affordability and IRP filings. The event highlights how generative and agentic AI are advancing this technology, showcasing practical applications ranging from conversational interfaces and IVR self-service to cutting-edge MCP models and AI agents. Through interactive workshops, utility leaders will also explore Bidgely's flexible, secure "Build vs. Buy" deployment options across public cloud, private cloud, and on-premises environments. Core Focus Areas for the 2027 Series Tailored for utilities, energy retailers and distribution system operators (DSOs) across electricity, gas and dual-fuel utilities, each conference features interactive workshops and roundtables designed to tackle region-specific initiatives, including: Personalized Customer Engagement Across Affordability, High Bills, OpEx Reduction * Higher Customer Satisfaction & Engagement: Drive interaction and CSAT with dynamic energy tracking, personalized insights, timely alerts and conversational guidance that demystify bills and empower action. * Affordability & Energy Efficiency: Ease energy burdens for income-qualified customers via appliance-level insights that connect households to direct bill savings, practical efficiency steps and assistance programs. * Reduced Operational Expenses & Cost-to-Serve: Decrease high-bill calls with automated inquiry resolution, IVR-enabled energy intelligence, faster average handle times (AHT), improved First Contact Resolution (FCR) and fewer truck rolls. Load Shift with Time-of-Use (TOU) Optimization * Peak Load Management: Use circuit-level intelligence to spot demand peaks, prioritize constrained feeders and trigger targeted interventions (managed charging, demand response) before infrastructure strains. * TOU Optimization: Map appliance-level customer loads against grid constraints to guide flexible consumption (EVs, heavy appliances) away from high-cost hours, flattening peak demand. * Customer Rebates & Program Adoption: Pair rate education with personalized bill-impact models, targeted incentives and rebates to boost participation and measurable behavioral savings. Advanced Analytics * Program Targeting: Pinpoint high-propensity candidates for HVAC, pool pump, solar, battery and EV initiatives to focus investment and drive a targeted 3x ROI. * Programmatic Utility Outcomes: Accelerate weatherization, appliance upgrades and DER enrollment while using closed-loop measurement to validate savings and refine funding. * Targeted Marketing Programs: Replace broad outreach with propensity- and location-based segmentation to cut wasted ad spend, raise conversions and deliver relevant messaging. Distribution Grid Planning and DER Enablement * Load Flexibility & Grid Resiliency: Locate feeder-level flexible load and activate targeted DERs to mitigate electrification stress and defer costly capital upgrades. * Smarter Grid Planning & Infrastructure: Combine appliance-level load profiles and DER adoption trends to sharpen long-term forecasting, model data center interconnections and guide capacity investments. Generative AI and Agentic AI Models * Seamless Agentic AI Integration: Deploy autonomous AI agents on existing cloud stacks to execute next best actions across care, marketing and planning - without rip-and-replace overhauls. Vertical AI Platformfor Modern Utilities * Advancements in UtilityAI(TM): Evolve AMI 2.0 with on-meter Real-Time DI Agents, self-learning workflows and predictive analytics that move from historical analysis to real-time grid response. * AMI 1.0 Value Realization to AMI 2.0 Adoption: Extract maximum ROI from legacy AMI 1.0 before scaling edge intelligence for AMI 2.0. * Vertical AI Platform: Unified intelligence layer designed around the requirements of modern utilities, rather than a generic AI system adapted after the fact. "Utilities are rapidly building out their cloud data infrastructure and adopting horizontal GenAI, but general tools still lack utility context. Bidgely delivers the essential vertical AI layer that transforms how utilities operate and accelerates our evolution from a specialized customer experience solution into an enterprise AI platform for the entire energy ecosystem," said Abhay Gupta, CEO of Bidgely. 2027 Global Event Schedule * Calgary, Alberta: February 2027 * Chicago, Illinois (Flagship Event): May 11-13, 2027 * EMEA: October 2027 "Energy providers are entering a crucial phase where data quality and intelligent automation dictate operational success," added Gautam M. Aggarwal, President and Chief Revenue Officer at Bidgely. "Our goal with EmPOWER AI is to deliver high-impact content rooted in real peer experiences. By bringing together the right mix of partners, analysts, executives, program leaders and AI experts, utilities learn how to tackle today's challenges while planning for tomorrow." Registration for 2027 EmPOWER AI events is open. For more information, visit: www.bidgely.com/empower-ai/. About Bidgely Bidgely is the pioneer of AI-powered energy intelligence, transforming raw meter data into high-definition insights for global utilities. Serving over 50 million homes, the company's UtilityAI(TM) Platform leverages 19 foundational patents to optimize grid visibility, call center operations, and personalized customer engagement. Recognized by Fast Company as a "Top 10 Most Innovative Applied AI" company, Bidgely integrates precision energy analytics with horizontal AI ecosystems like Microsoft Copilot and AWS to modernize the grid with premises-level accuracy. www.bidgely.com | bidgely.com/insights KEYWORD: CALIFORNIA ILLINOIS UNITED STATES MIDDLE EAST UNITED KINGDOM AFRICA ITALY IRELAND NORTH AMERICA CANADA EUROPE INDUSTRY KEYWORD: DATA MANAGEMENT TECHNOLOGY OTHER ENERGY SECURITY UTILITIES OIL/GAS SOFTWARE ARTIFICIAL INTELLIGENCE ALTERNATIVE ENERGY INTERNET ENERGY PUB: 08/26/2026 07:00 AM/DISC: 08/26/2026 07:01 AM
Bidgely, an AI-powered energy intelligence company, has announced several executive leadership changes to support its growth. Gautam Aggarwal has been promoted to president and chief revenue officer, Ted Nielsen to chief technology and product officer, and Creighton Oyler has been appointed chief operating officer. Karthik Moorthy continues as chief growth officer. Under Aggarwal's leadership since 2019, Bidgely achieved over 300% revenue growth and expanded its customer base by more than 230%. The company now serves over 50 million homes with its UtilityAI Platform. Oyler joins from Oracle, where he spent 19 years overseeing energy and utilities products, including Opower. Abhay Gupta remains co-founder and chief executive officer. The leadership changes aim to support Bidgely's enterprise-wide AI deployment for energy providers.
Find jobs on Simplify and start your career today
Industries
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$110.6M
Headquarters
Mountain View, California
Founded
2011
Find jobs on Simplify and start your career today