Mozaic announces partnership with BigPanda to bring ai-powered operational intelligence to Enterprise Service Management. * Published August 3, 2026 London, UK, 3 August 2026 - Mozaic, the award-winning operating model and service transformation consultancy, has announced a strategic partnership with BigPanda, the Agentic ITOps platform trusted by some of the world's largest enterprises. BigPanda will become a key technology component within Mozaic's Enterprise Service Integration, or ESI, Reference Architecture. The partnership will also strengthen the operational intelligence capabilities Mozaic offers to enterprise customers using Halo and ServiceNow. Mozaic's ESI model helps organisations connect enterprise demand, workflows, technology platforms, suppliers, and governance into a joined-up service operation. BigPanda provides a critical operational intelligence layer within this model, bringing together signals from fragmented monitoring tools, reducing alert noise, and creating the trusted context needed to prioritise incidents, initiate workflows, and automate operational responses. Many organisations have invested heavily in monitoring, observability, and service management platforms, but the connections among them remain fragmented. Monitoring tools generate large volumes of technical events, while service teams often receive duplicate, poorly prioritised, or insufficiently contextualised incidents. This creates unnecessary manual effort, slows diagnosis, and limits the effectiveness of automation and AI. By combining Agentic ITOps capabilities from BigPanda with Mozaic's expertise in service operating models, Service Awareness, Enterprise Service Management, and platform delivery, the partnership will help organisations bridge this gap. Customers will be able to identify the events that matter, understand their potential business impact, and route reliable operational intelligence into the right service management workflows. Matt Gray, Engagement Director at Mozaic, said: "AI-driven operations do not start with an agent. They start with trusted operational context. BigPanda gives Mozaic Services Limited the intelligence layer between monitoring and service management, identifying what matters, bringing related signals together, and giving platforms such as Halo and ServiceNow the context needed to trigger the right response. "This is a critical component of our ESI Reference Architecture. Combined with our operating model, service integration and platform expertise, it will help clients move away from fragmented and reactive support towards service operations that are integrated, service-aware and increasingly automated." Chris Loveridge, EMEA Regional Vice President at BigPanda, added: "Mozaic combines deep enterprise transformation experience with a strong position across both the Halo and ServiceNow ecosystems. That combination is increasingly important as organisations look to connect operational intelligence with the workflows, platforms, and operating models needed to act on it." "Together, BigPanda and Mozaic will help customers reduce alert noise, accelerate the journey from detection to resolution, and create the operational foundations required for AI-driven and agentic service management." The partnership is particularly relevant to organisations adopting Halo at enterprise scale. The event correlation and operational intelligence capabilities BigPanda offers can be integrated with Halo's service management and workflow platform, helping organisations manage complex technology estates while retaining the flexibility, usability, and value offered by Halo. Mozaic will support customers across the full lifecycle, from initial assessment and architecture through implementation, integration, operating model change, adoption, and continuous optimisation. BigPanda will also form part of Mozaic's wider Service Awareness and ESI propositions, helping clients create a clearer connection between their technology estate, business services, and operational priorities. The partnership strengthens Mozaic's growing technology ecosystem and reflects its continued investment in the capabilities required for the next generation of enterprise service operations. It will enable clients to combine effective operating models, modern service management platforms, and AI-powered operational intelligence to deliver faster, more resilient, and more reliable services. About Mozaic Mozaic is an award-winning operating model and service transformation consultancy. Mozaic Services Limited help organisations assess complex challenges, design practical operating models, implement modern service capabilities and build the internal skills needed to sustain change. Its expertise spans enterprise operating models, service integration, Enterprise Service Management, AI adoption, supplier ecosystems and technology platform delivery. With a collaborative approach that combines deep expertise with practical innovation, Mozaic has helped more than 100 leading organisations deliver measurable outcomes and become Future Ready. About BigPanda BigPanda builds the context layer for Agentic ITOps. The IT Knowledge Graph unifies fragmented operational data into a shared foundation, so connected agents can reason, coordinate, and act with bounded autonomy - built on open architecture, not a single vendor's walled-off data. BigPanda empowers the teams that keep the digital world running. Visit bigpanda.io. Press Contacts George Tresnan, Head of Marketing at Mozaic Jenne Barbour, Head of Corporate Marketing at BigPanda

CMS Distribution signs BigPanda to expand Agentic IT Operations. Posted on July 30, 2026 by: Huw Jones London, United Kingdom - 30th July 2026 - CMS Distribution, a leading value-added technology distributor, today announced a new distribution partnership with BigPanda, which builds the context layer for Agentic ITOps. As enterprise IT operations grow more fragmented and complex, BigPanda helps organisations move from manual, reactive operations towards autonomous operations grounded in a shared operational context. The partnership enables CMS Distribution's UK&I channel partners to bring the BigPanda Agentic ITOps platform to enterprises looking to automate manual and reactive workflows across IT operations, including NOC, SRE, and incident management. BigPanda provides a connected team of IT agents that prevents incidents before customers are impacted and autonomously resolves them when they are. As enterprises manage increasingly complex hybrid environments across observability, cloud, and service management platforms, operations teams remain trapped in manual, reactive workflows. The BigPanda IT Knowledge Graph unifies fragmented enterprise knowledge, from documented organizational context to informal, tribal knowledge, giving AI agents the understanding needed to reason and act autonomously. The result: enterprise IT operations shift from reacting to incidents and outages to preventing disruption and moving from manual coordination to agentic execution. Through CMS Distribution's established partner ecosystem and specialist experience in the observability market, BigPanda will gain additional reach across UK&I resellers, managed service providers, and enterprise-focused solution partners. The agreement supports growing demand for agentic IT operations solutions that help customers improve uptime, streamline incident management, and make better use of existing observability investments. "Enterprise IT is still stitched together across monitoring, observability, and service management teams. That fragmentation is the real constraint," said Chris Loveridge, EMEA Regional Vice President at BigPanda. "CMS gives us the reach to help more organisations adopt Agentic ITOps by giving AI the operational context to reason, coordinate, and act where teams still have to do that work manually." "CMS Distribution has built a strong position as a leading distributor for observability solutions in the UK, and BigPanda is a natural addition to our portfolio," said Ed Bateman at CMS Distribution. "By combining BigPanda's agentic ITOps capabilities with our specialist channel expertise, we can help partners address a critical customer challenge: reducing operational noise and enabling IT teams to act faster, with better context and greater confidence." CMS Distribution will support BigPanda with channel development, partner recruitment, enablement, demand generation, and access to a broad network of resellers and solution providers across the UK&I. The partnership strengthens CMS Distribution's ability to offer a comprehensive observability and operations portfolio spanning monitoring, automation, service reliability, and AI-driven incident management. The agreement reflects a shared commitment to helping UK&Iorganisations modernise operations, improve resilience, and reduce the cost and complexity of managing critical digital services. BigPanda is available to CMS Distribution partners in the UK and Ireland with immediate effect. If you would like to learn more or have any questions, please reach out to Stuart Riches, by emailing him at [email protected] or phoning him on +44 1423 44 7859. View Vendor Page ABOUT CMS CMS Distribution helps technology brands grow and succeed by connecting innovative products with the right customers. Since 1988, CMS Distribution has represented over 200 world-class manufacturers, bringing emerging technologies to market and scaling established brands through value-added services that deliver real results. ABOUT BIGPANDA BigPanda builds the context layer for Agentic ITOps. The IT Knowledge Graph unifies fragmented operational data into a shared foundation, so connected agents can reason, coordinate, and act with bounded autonomy - built on open architecture, not a single vendor's walled-off data. BigPanda empowers the teams that keep the digital world running. Visit bigpanda.io. FOR MORE INFORMATION CMS Distribution Stuart Riches - Senior Vendor Manager Email address: [email protected] Main Tel: +44 1423 44 7859 Website: www.cmsdistribution.com Ed Batemen - Sales Manager Email address: ed.bateman @cmsdistribution.com Main Tel: +44 208 962 2551 Website: www.cmsdistribution.com BigPanda Jenne Barbour - Head of Corporate Marketing [email protected] Quick links. Phone numbers.

Agentic ITOps is here. Here's what early movers are doing. BigPanda Inc. recently brought together IT operations leaders from across financial services, healthcare, airlines, media, and other industries for BigPanda 26, its annual customer event. The theme that emerged above all others during the event's conversations is that its industry is no longer debating whether AI belongs in ITOps. The debate now is about how quickly it can be implemented, how to measure it, and who's accountable when it acts. Here are some key learnings from BigPanda 26. Your CMDB doesn't need to be perfect to get started. For years, the assumption was that automation required perfect data. Clean the Configuration Management Database (CMDB), normalize every data source, and get the foundation right before you do anything else. That multi-year data preparation project became the reason automation stalled, and the $250 billion problem of human-driven IT operations never got solved. The leaders BigPanda Inc. met with at BigPanda 26 recognized this ceiling immediately, with one financial services executive squarely stating that his organization no longer cares only about CMDB quality. Instead, his priority is building an IT Knowledge Graph, which harnesses knowledge and context across the business and augments the data stored in their CMBD. The collective mindset of those already using AI agents is that the best path is to start using the technology immediately. Don't wait. Its customers across financial services, insurance, and hospitality shared similar experiences. Value showed up faster than expected, and the data improved as a byproduct of using the platform, not as a prerequisite. That's the shift agentic AI makes possible. Instead of treating data quality as the gatekeeper, it treats it as an output. AI can observe patterns, infer relationships, and fill in gaps through daily operations. Every incident it touches strengthens the knowledge layer. The CMDB becomes one input among many, but no longer the thing everything else depends on. The enterprises moving fastest aren't the ones with the cleanest data. They're the ones who stopped waiting for it. Tribal knowledge remains hidden across the enterprise. What makes agentic AI fundamentally different isn't just speed or scale. It's access to context that automation never had before. The knowledge required to resolve most incidents already exists inside the enterprise, locked away in incident records, change logs, post-mortems, and architecture diagrams. However, most of it lives in people's heads. The engineer who remembers a failure pattern from 18 months ago, the system dependency that never made it into the CMDB, the escalation preferences everyone knows but nobody documented. Rules-based automation couldn't touch any of it, but agentic AI can. Leaders across industries are concerned that critical operational knowledge is locked inside engineers who are retiring, disengaged, or too busy to document what they know. One leader BigPanda Inc. spoke to made the stakes concrete: when the AI can't resolve an incident, it signals that the underlying knowledge is outdated. That's not a failure state, it's a diagnostic. Agentic AI turns this liability into an asset. AI observes how engineers respond to incidents, inferring undocumented relationships, and surfacing recommended updates for human review. This allows AI agents to build a knowledge layer through daily operations and get smarter because of real-world messiness, not despite it. The desire to automate is strong, but trust isn't there yet. With a rich knowledge layer in place, the conversation shifts from capturing institutional knowledge to acting on it. That's where L1 automation becomes a reality, but the leaders furthest along the automation adoption curve are clear that trust is built incrementally, not assumed. The most commonly agreed-upon approach at BigPanda 26 is to start with the agent as an observer and recommender before it becomes an actor. One airline's team wants to surface three various resolution options to the on-call engineer before anyone gets on a bridge call. The human still makes the decisions, only faster, with better context, and without pulling a room full of people into a 2 am war call. As one manufacturing leader described it, "I have my hand on the wheel, but I'm testing the trust and loosening my grip." The lessons here are to start with repeat incidents where outcomes are predictable, keep novel P1s in human hands, and let the agent's scope expand as its track record builds. Starting narrow lays the foundation for building institutional confidence that later unlocks broader autonomy. The framing that resonated most is treating the BigPanda L1 Agent as the junior engineer. It handles high-volume, repeatable work and escalates cleanly when it reaches the edge of its knowledge. That's not a limitation. That's exactly what you'd want from someone in their first week, and exactly how trust gets built. Agentic ITOps is driving the shift from reactive to proactive operations. These capabilities in total unlock the long-sought-after goal of proactive issue detection. Enterprise IT leaders have been seeking this elusive goal for many years, but now, it's a reality. AI can continuously scan the environment and surface anomalies before they become incidents. Leaders described getting to this state as an urgent priority. The teams that are furthest along share a common trait: they've stopped thinking about AI as a feature inside an existing workflow. Instead, they're building workflows around the AI. The L1 Agent isn't a tool that fits into the old NOC model; it's the foundation of a new one. That shift won't happen overnight. But if BigPanda 26 made one thing clear, it's that the leaders who will define enterprise ITOps in five years are already making the bets today. Are you ready to make your bet? Request a demo or reach out to its team to see where you stand. If you'd like to learn more about BigPanda's agentic IT operations strategy and hear the BigPanda 26 product keynote from its new Chief Product Officer, join its upcoming webinar on May 12.