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Overview
Broadvoice provides cloud-based communication solutions for businesses across industries such as healthcare, retail, education, government, financial services, manufacturing, and transportation. Its flagship product, b-hive, unifies voice, video, messaging, and collaboration into a single cloud platform, accessed via subscription, to improve connectivity and ease of management. The platform is designed to scale for both small-to-medium enterprises and large organizations, with options for training, support, and customization to fit different needs. What sets Broadvoice apart is its emphasis on simplicity and cost-efficiency, offering a centralized, easy-to-manage communications solution that covers multiple channels in one place. The company's goal is to help businesses streamline their communication infrastructure, improve internal and external collaboration, and reduce total cost of ownership through scalable, subscription-based cloud services.
About Broadvoice
Industries
Data & Analytics
Enterprise Software
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
2005
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Simplify's Take
What believers are saying
- Broadvoice launched GoEngage and AI Analyst on June 2, 2026, adding voice automation and analytics.
- Microsoft Marketplace availability on July 28, 2026 expands Broadvoice's distribution inside Dynamics 365 customers.
- Broadvoice's June 2026 AI releases support healthcare and financial-services buyers wanting faster call resolution.
What critics are saying
- RingCentral AIR Pro expanded on June 23, 2026, squeezing Broadvoice's AI contact-center differentiation.
- G2 reviews in May 2026 cite dropped calls, poor call quality, and confusing setup.
- Microsoft and RingCentral channel partners bundle adjacent communications, risking Broadvoice's commoditized standalone pricing by 2027.
What makes Broadvoice unique
- Broadvoice embeds GoContact inside Dynamics 365, eliminating middleware and tab switching on July 28, 2026.
- Broadvoice combines b-hive UCaaS and GoContact CCaaS across North America, EMEA, and Latin America.
- Broadvoice targets regulated workflows with automatic logging, role-based access, and compliance-ready audit trails.
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Benefits
Remote Work Options
Flexible Work Hours
Mentorship Program
Growth & Insights and Company News
6 month growth
↑ 12%1 year growth
↑ 12%2 year growth
↑ 13%Broadvoice integrates GoContact with Microsoft Dynamics 365. Jul 29, 2026 Broadvoice, a provider of customer experience and business communications solutions, has launched GoContact for Microsoft Dynamics 365 on Microsoft Marketplace. The integration embeds GoContact as a dedicated panel inside Dynamics 365. Agents select their queues or campaigns and handle inbound or outbound calls without leaving the CRM. When a call ends, GoContact automatically writes the outcome, interaction details, and notes to the customer record. The GoContact for Dynamics 365 integration includes the following: * Native Call Panel: A GoContact panel embedded in Dynamics 365. * Automatic Call Logging: Call outcomes, interaction details, and notes are written into the Dynamics 365 contact record when a call ends. * Queue and Campaign Selection: Agents choose their queue or campaign at login and start handling calls immediately. * Role-Based Access: Built-in authentication and permissions ensure agents see only what they need. * Compliance-Ready Audit Trails: Every interaction is automatically tracked and logged to support reporting and regulatory requirements. "By bringing GoContact inside Dynamics 365, we're removing the tab-switching and the manual pieces of the process that slow agents down and put customer data at risk," said Gurdip Jande, chief product officer of Broadvoice, in a statement. "Getting this integration published on the Microsoft Marketplace was an important milestone for us. It's reflective of our commitment to meeting our joint customers on the systems they already rely on every day."
Broadvoice has launched GoContact for Microsoft Dynamics 365, now available on Microsoft Marketplace. The integration embeds contact centre capabilities directly into the CRM platform without requiring third-party middleware. The solution includes a native call panel within Dynamics 365, allowing agents to handle inbound and outbound calls whilst automatically logging outcomes and interaction details to customer records. This eliminates manual data entry and reduces the need to switch between applications. Key features include queue and campaign selection at login, role-based access controls, and compliance-ready audit trails. The integration aims to streamline agent workflows by keeping all tools within a single interface. Broadvoice, founded in 2006, provides AI-powered customer experience and cloud communications solutions across North America, EMEA, and Latin America.
Broadvoice launches GoEngage and AI Analyst. Jun 3, 2026 Broadvoice, a customer experience solutions provider, has launched GoEngage and AI Analyst for GoContact. GoEngage automates inbound voice interactions with a natural, human-like cadence. AI Analyst gives contact center leaders instant answers to operational questions. "The future of customer experience isn't just AI that answers questions; it's AI that understands, acts, and advises," said Broadvoice Chief Product Officer Gurdip Jande in a statement. "With GoContact AI, organizations can automate customer interactions, execute business workflows, seamlessly escalate to human experts with full context, and equip every supervisor with an AI Analyst that transforms data into decisions. That's how we help businesses deliver exceptional customer experiences at scale." Built on speech-to-speech technology, GoEngage processes audio directly to catch tone, interruptions, and natural pauses, then responds with human-like fluidity. Callers explain what they need in their own words, and GoEngage handles the request. When conversations need a human, it passes full interaction history for a contextual handoff. AI Analyst lets CX leaders explore performance in plain language and get insights based on their data. "Broadvoice was built on the belief that conversations matter," said Jim Murphy, CEO of Broadvoice, in a statement. "Twenty years later, that hasn't changed. What has changed is what technology can do inside those conversations. With GoEngage and AI Analyst, we're helping businesses use AI to answer more customer needs, understand what's happening across their operations, and deliver experiences at scale."
Broadvoice has launched GoEngage and AI Analyst, two AI capabilities for its GoContact platform. GoEngage automates inbound voice interactions using speech-to-speech technology that processes tone, interruptions and natural pauses to respond with human-like fluidity. When human assistance is needed, it transfers the full interaction history for contextual handoffs. AI Analyst allows contact centre leaders to query performance data conversationally, asking questions like "What caused the increase in escalations today?" in plain language. The AI-powered customer experience company, founded in 2006, serves healthcare, financial services and enterprises across North America, EMEA and Latin America. Broadvoice research indicates customers achieve up to 250% return on contact centre AI investments. Both products extend the company's existing UCaaS and omnichannel engagement platform.
Broadvoice wins two 2025 Remote Work Leadership Awards.
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About Broadvoice
Industries
Data & Analytics
Enterprise Software
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
2005
Broadvoice is Hiring for 1 Jobs on Simplify!
Find jobs on Simplify and start your career today