Busuu automatic renewal investigation. Migliaccio & Rathod LLP is investigating whether Busuu improperly renewed paid subscriptions without adequate notice, made subscriptions difficult to cancel, or continued charging consumers after cancellation. Busuu is a language-learning platform that offers paid Premium subscriptions. These subscriptions automatically renew unless consumers cancel before the applicable renewal date. Consumers have reported unexpected subscription renewals, particularly involving annual Premium plans. Some allege that they were charged for another year without receiving an adequate advance reminder and were subsequently denied refunds. Other consumers report difficulty cancelling through Busuu's website. In one August 2026 complaint, a consumer reported a $72.99 renewal charge and alleged that the cancellation button in the subscription-management section did not function properly. Another consumer reported receiving confirmation that a subscription had been cancelled but continued experiencing attempted charges, eventually requiring intervention through a credit-card issuer. These complaints raise questions about whether Busuu provides legally required renewal notices, offers an effective cancellation process, and stops billing consumers after cancellation. Migliaccio & Rathod is investigating whether Busuu's subscription practices violate state automatic renewal and consumer protection laws. Consumers report: * Unexpected annual Premium subscription renewals; * Renewal charges without adequate advance notice; * Difficulty finding or using the subscription cancellation option; * Cancellation buttons that allegedly do not work; * Continued charges or attempted charges after cancellation; or * Refund requests being denied following unexpected renewals. Potential claims may include: * Violations of state automatic renewal laws; * Failure to provide required renewal disclosures or notices; * Failure to provide an effective cancellation mechanism; * Unauthorized charges following cancellation; or * Unfair or deceptive subscription billing practices. Signs you may be affected: * You purchased a Busuu Premium subscription; * Your subscription renewed without adequate advance notice; * You were charged for another subscription period you did not intend to purchase; * You experienced problems cancelling through Busuu's website or app; * You continued receiving charges after cancelling; or * Busuu refused to refund an unexpected renewal charge. If you have encountered these issues, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send Migliaccio & Rathod LLP an email at [email protected], or give Migliaccio & Rathod LLP a call. The following will ask for your contact information so that Migliaccio & Rathod LLP may reach you to talk about potential claims. This information is for its records only and will not be shared. By continuing, you consent to the collection of this information for these limited purposes. When did you last purchase this product or service (month and year)? Do you have proof of purchase (receipt, email confirmation, transaction on your bank statement, etc.)? Please briefly describe the issue with the product or service and when it occurred. Would you like to join its newsletter to receive notifications about other investigations Migliaccio & Rathod LLP is looking into, as well as updates on ongoing cases? By submitting this form, you consent to receive marketing, updates, and informative SMS messages from Migliaccio & Rathod LLP at the email and/or phone number provided. Message & data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP or Reply HELP for help. Privacy Policy

Busuu, a Chegg service with over 120 million users, has launched an AI and human coaching platform to help professionals communicate confidently in second languages at work. The launch accompanies research showing that "second-language anxiety" prevents employees from contributing fully in workplace settings. A survey of more than 1,000 workplace learners across 64 countries found that 90% prepare before high-stakes conversations, yet only 24% use language-learning apps. More than half (55%) simplify their contributions when speaking a second language, whilst 25% stay silent despite having valuable input. The new platform combines personalised learning, AI coaching, and human tutoring with workplace skills courses covering presentations, negotiations, and client conversations. It aims to help learners perform under pressure rather than simply complete courses. The experience is currently in pilot and will be available from late October.