ALLENTOWN, Pa., July 17, 2024 (GLOBE NEWSWIRE) - CAI, a global services firm, today announced it received the maximum score of 100 on the 2024 Disability Equality Index(R) and has been recognized as a "Best Place to Work for People with Disabilities" by Disability:IN for four years running.

CAI wins two Globee Awards for American Business.

ALLENTOWN, Pa., April 23, 2024 (GLOBE NEWSWIRE) -- CAI, a global technology services firm, announced it earned the bronze Stevie® Award for Best Use of Technology in Customer Service: All Other Industries. CAI’s Service Desk handles more than one million calls annually and support more than 500,000 end users across the globe. By working to meet clients where they are, CAI seeks new innovative methods to enhance the customer experience with best-in-class support. The technology services firm upgraded its Service Desk with Talkdesk, a global AI-powered contact center leader for enterprises of all sizes, and partnered with a leading conversational AI platform, Moveworks. “This recognition is not just about the advanced technology we've implemented, but it's about the real people and the tangible benefits they deliver every day,” said Matt Peters, chief technology officer at CAI. “Partnering with cutting-edge solutions like Talkdesk and Moveworks has enabled us to create an efficient and seamless customer experience for our clients and their end users