C

CBTS

North American IT services provider

Overview

CBTS provides IT services such as networking, IT support, unified communications, and cloud services. It operates by leveraging Cincinnati Bell/altafiber’s fiber network and enterprise relationships to deliver managed IT solutions, with delivery teams across the United States, Canada, and India. CBTS has grown through strategic acquisitions and scale, including OnX Enterprise Solutions and expansion under parent ownerships, which helped it become a broader North American IT services provider. The company differentiates itself through its deep fiber infrastructure footprint, enterprise partnerships, and a global delivery model that supports complex IT workloads for mid-market to large clients. Its goal is to accelerate growth, expand market access, and invest in technology and talent to offer comprehensive technology services and solutions across North America.

Significant Headcount Growth

Work here?Claim your company

About CBTS

Simplify's Rating
Why CBTS is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

ConsultingEnterprise Software

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Springdale, OH

Founded

1994

Get referred to CBTS

See people who can refer or advise you

Simplify Jobs

Simplify's take

What believers are saying

  • CBTS surpassed 3,000 clients in 2026 and reported an 82 NPS.
  • CBTS rolled out Claude Enterprise across 2,300 employees, proving internal AI execution.
  • Recovery Point gives CBTS owned Tier III data centers for AI hosting and recovery.

What critics are saying

  • CBTS sued Encore Technologies and Steve Barton on October 23, 2026, over trade secrets.
  • Fortinet, Anthropic, and Recovery Point supply critical capabilities CBTS does not fully own.
  • If Forge AI adoption stalls, CBTS becomes another services reseller competing on labor and price.

What makes CBTS unique

  • CBTS pairs managed services with Forge AI, launched March 2026, for mid-market automation.
  • CBTS acquired Recovery Point Systems on September 10, 2026, adding DRaaS and cyber resiliency.
  • CBTS and Fortinet launched managed secure networking on October 20, 2026, under one subscription.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Flexible Work Hours

Growth & Insights and Company News

6 month growth

0%

1 year growth

9%

2 year growth

9%
VMblog
Oct 20th, 2026
CBTS and Fortinet launch fully managed secure networking service for growing mid-market organizations.

CBTS and Fortinet launch fully managed secure networking service for growing mid-market organizations. CBTS launched CBTS Fortinet Managed Services. The new fully managed secure networking service helps mid-market and multi-site organizations modernize aging infrastructure, strengthen security, and support growth without adding network and security headcount. The mid-market network and security gap. Mid-market organizations are caught between the sophistication of today's threats and the resources available to defend against a growing attack surface. According to Forrester Research, security and risk leaders entering the 2027 planning cycle face persistent challenges, including platform sprawl, talent scarcity, rising costs, and growing pressure from AI-enabled threats. As adversaries gain access to more advanced AI capabilities, already-stretched security teams will face greater pressure to detect and respond to threats quickly.[1] Chris DeBrunner, CISO at CBTS, said: "For most mid-market organizations, hiring their way out of the problem is no longer realistic. CBTS gives them another option: bring networking and security together on a single platform, operated by certified CBTS engineers 24 hours a day." One platform, one partner, with one predictable cost. Aging switches, firewalls, and wireless infrastructure make that gap even harder to close. When those technologies sit across disconnected platforms, modernization can introduce even more tools, policies, and operational complexity. CBTS addresses this by bringing Fortinet firewalls, switching, wireless, and SD-WAN onto a single platform, with CBTS responsible for assessment, design, deployment, and 24x7 operations. The common operating model gives organizations a more consistent network and security foundation as AI increases the speed and complexity of cyber threats. Clients receive the technology and ongoing management through one subscription, giving lean IT teams a single accountable partner for network performance and security. The model is designed around three areas of simplification: * One platform: Networking and security operate under a common architecture and policy model, reducing the gaps created by disconnected technologies. * One partner: The same Fortinet-certified CBTS engineers that design the environment support its ongoing operations, reducing handoffs between resellers, integrators, and managed service providers. * One predictable cost: Hardware, deployment, management, and ongoing refresh are combined into a predictable monthly operating cost with no upfront capital investment. "Fortinet converges networking and security into a unified platform, and CBTS brings the engineering expertise and managed services capabilities to put that platform to work for clients," said Michael O'Brien, US RVP of Carrier Services, Fortinet. "Together, we are giving mid-market organizations a simpler way to modernize their networks, with one team supporting the environment from design and deployment through ongoing operations." Built for mid-market, multi-site organizations. CBTS Fortinet Managed Services is designed for multi-site organizations across industries including healthcare, retail and food service, financial services, manufacturing, consumer packaged goods. Centralized network and security management gives those organizations a more consistent way to open new locations, maintain policy across sites, and modernize infrastructure without building a larger internal engineering function. The subscription model also combines hardware refresh and ongoing management into a single predictable monthly cost rather than a series of separate technology investments. Fortinet managed services proven at scale. CBTS has already put this model into practice for a quick-service restaurant chain with over 100 locations, replacing a mixed-vendor network with a single, fully managed Fortinet platform. The new environment brings firewall, wireless, switching, and SD-WAN under one managed service, reducing cost and complexity while creating room for future growth. The client's environment is managed through a dedicated dashboard, providing visibility into its network while maintaining separation from other managed environments. Availability and additional resources. CBTS is a Fortinet Expert-tier partner with certified engineers who design, deploy, and manage Fortinet environments. CBTS Fortinet Managed Services is available across North America now. Organizations do not need to be on Fortinet today to benefit. The CBTS service includes migration, with a dedicated project manager keeping the transition seamless. CBTS can also show how Fortinet integrates with their existing technology and third-party solutions. David Marshall is the founder of VMblog.com, one of the industry's longest-running independent publications covering modern data center technologies. What began as a focus on virtualization and cloud computing has expanded to cover the full spectrum of enterprise IT, including AI, security, and DevOps, making VMblog a trusted destination for vendor news, technology analysis, and industry commentary.Beyond publishing, David has spent his career at the intersection of technology and business, inventing, marketing, and launching a number of successful software companies and products, and building a reputation as a skilled marketing executive in the enterprise IT space.David is also a published author, having written two well-regarded books on virtualization and served as technical editor for two "For Dummies" titles covering virtualization and cloud computing. He co-founded CloudCow.com, a publication focused on cloud computing, and has been named a VMware vExpert every year since 2009, one of the longest continuous honoree streaks in the program's history.Connect with David on LinkedIn: https://www.linkedin.com/in/davidmarshall/

VMblog
Sep 23rd, 2026
CBTS unveils blueprint for 100% agentic delivery after scaling Anthropic company-wide, giving mid-market companies a proven path to ai-fueled growth.

CBTS unveils blueprint for 100% agentic delivery after scaling Anthropic company-wide, giving mid-market companies a proven path to ai-fueled growth. CBTS unveiled its blueprint for 100% agentic delivery for mid-market companies, drawing on lessons from its enterprise-wide rollout of Claude Enterprise by Anthropic across its own workforce. The approach is designed to help organizations move beyond AI pilots with the governance, security, infrastructure, and operating model needed to scale adoption across the business to drive AI value. Until now, large-scale AI transformation has mostly been an enterprise story limited to companies with the budget to experiment, fail, and try again. Mid-market companies, with annual revenues between $300 million and $3 billion, haven't had that luxury. CBTS built its blueprint for them and proved it on its own workforce first. Making AI at scale possible for every mid-market company. CBTS works with companies and government entities across North America to deliver enterprise-wide AI transformations, guiding clients from AI experimentation to scaled, value-generating deployment. CBTS scaled Anthropic Claude Enterprise across 2,300 employees, testing the model on its own complex business first. "With CBTS, all companies can now access world-class AI knowledge, security, consulting frameworks, and analytics once reserved for large corporations. The goal is to give mid-market companies across North America the tools to compete on equal footing with companies ten times their size," said CBTS CEO Kristin Russell. AI security and governance at scale. CBTS employees use Claude across workflows, including Claude.ai for research and drafting, Claude Code for technical and engineering tasks, Cowork for cross-functional projects, and Claude Design. With agentic AI touching every part of the business, security and governance were a board mandate from day one. The same foundation now underpins the CBTS Forge AI practice serving clients today. "Every mid-market CISO is asking the same question: How do I use AI to do more with less, without opening a door I can't close? CBTS Forge AI is the answer. Our comprehensive approach spans vendor evaluation, threat testing, and governance across the attack surface before any agent reaches production," added Chris DeBrunner, CISO at CBTS. Why 100% agentic delivery matters. 100% agentic delivery means every business function across sales, operations, security, delivery, IT, and beyond runs on agentic AI to compound business value. For mid-market companies, 100% agentic delivery provides speed and competitive advantage at an unprecedented scale. According to Forrester 2026 Research: "Scaled impact emerges only when organizations redesign workflows, roles, and operating models around agentic capability. This requires both an orchestration plane to coordinate agents and non-agentic systems and a control plane to establish trust."[1] Organizations that stop short of full agentic integration leave compounding gains on the table. Most mid-market companies can't achieve company-wide AI value alone, so CBTS embeds the engineering talent required from strategy through operations. One AI services partner, every step of the AI journey. Mid-market companies are the engine of growth and jobs in communities across North America. Yet, they've faced the same AI pressures as the largest enterprises including legacy technology, rising cyber risk, and the need to capture AI's value before competitors do, without enterprise-scale budgets to build the required foundation. CBTS Forge AI is backed by the full range of capability CBTS brings to every client relationship: * Advisory to identify where AI creates real value. CBTS prioritizes human reskilling and agentic oversight, especially as agentic AI expands. * Deep technical expertise and partnerships with leading technology vendors to build and govern agentic systems. CBTS Forge AI is multi-model by design, allowing model flexibility based on performance, cost, security, and data-sovereignty requirements. * Infrastructure and managed services can run AI and agents in production at scale. This customizable blueprint is built specifically for mid-market companies, which typically don't have in-house teams to manage each stage separately, let alone the human side of AI adoption. Now, for the first time, mid-market companies have a blueprint that's already proven. That's what one AI services partner, every step of the way, makes possible. Topics: AI David Marshall is the founder of VMblog.com, one of the industry's longest-running independent publications covering modern data center technologies. What began as a focus on virtualization and cloud computing has expanded to cover the full spectrum of enterprise IT, including AI, security, and DevOps, making VMblog a trusted destination for vendor news, technology analysis, and industry commentary.Beyond publishing, David has spent his career at the intersection of technology and business, inventing, marketing, and launching a number of successful software companies and products, and building a reputation as a skilled marketing executive in the enterprise IT space.David is also a published author, having written two well-regarded books on virtualization and served as technical editor for two "For Dummies" titles covering virtualization and cloud computing. He co-founded CloudCow.com, a publication focused on cloud computing, and has been named a VMware vExpert every year since 2009, one of the longest continuous honoree streaks in the program's history.Connect with David on LinkedIn: https://www.linkedin.com/in/davidmarshall/

Yahoo Finance
Sep 10th, 2026
CBTS acquires Recovery Point Systems to expand disaster recovery and AI infrastructure capabilities

CBTS has acquired Recovery Point Systems, a provider of disaster recovery and cyber resiliency solutions for enterprise IT environments. The deal expands CBTS's capabilities in disaster recovery as a service and AI infrastructure hosting. Recovery Point operates Tier III data centres and offers managed colocation services. The company has been recognised in Gartner's Market Guide for Disaster Recovery as a Service for six consecutive years, most recently in 2025. CBTS CEO Kristin Russell said resilience has become a board-level priority. The acquisition aims to meet growing demand for integrated infrastructure modernisation, security, and recovery capabilities. The combined offering will serve enterprise and government clients as AI workloads drive increased data volume and infrastructure requirements.

Disaster Recovery Journal
Sep 10th, 2026
CBTS acquires Recovery Point Systems, expanding enterprise Disaster Recovery, cyber resiliency, and AI infrastructure hosting capabilitiesprevious.

CBTS acquires Recovery Point Systems, expanding enterprise Disaster Recovery, cyber resiliency, and AI infrastructure hosting capabilitiesprevious. September 10, 2026 * Acquisition adds enterprise-grade DRaaS and cyber resiliency to the CBTS solution suite. * Strengthens the company's mission to help clients modernize, secure, and protect their most critical operations. * Recovery Point Systems has been recognized in the Gartner(R) Market Guide for Disaster Recovery as a Service (DRaaS) for six consecutive years, most recently as an Evolved Traditional Disaster Recovery Provider in the 2025 report.[1] CINCINNATI - CBTS, a leading provider of AI-ready infrastructure, cloud, and security services, today announced the acquisition of Recovery Point Systems, a nationally recognized leader in fully managed and orchestrated Disaster Recovery as a Service (DRaaS) and cyber resiliency solutions developed specifically for enterprise IT environments. Recovery Point brings enterprise-grade DRaaS capabilities to the CBTS portfolio, backed by Tier III, fiber-dense data centers that are owned, operated, and expansion-ready. Those same facilities power Recovery Point's managed data center colocation offering, which provides clients with a single partner for infrastructure hosting, resilience, and recovery at scale. As AI workloads drive exponential growth in data volume and infrastructure demand, enterprises need resilient, scalable environments they control, without the capital burden of building their own. "Resilience is now a board-level obligation, not an IT project. With Recovery Point, CBTS delivers what enterprises increasingly demand: a trusted partner who can modernize their infrastructure, secure it, and recover it end-to-end, under pressure, with measurable outcomes," said CBTS CEO Kristin Russell. "We didn't acquire Recovery Point to add a service line. We acquired them because the future of enterprise technology requires it." The acquisition of Recovery Point is a clear, logical, and value-creating move for CBTS. It responds to a growing client demand for resilience that is designed in rather than bolted on, and brings specialist capabilities that are immediately deployable across the CBTS client base. Combined with the scale, relationships, and market presence of CBTS, Recovery Point's expertise in fully managed disaster recovery and cyber resiliency will create a more resilient, differentiated, and compelling offer for enterprise and government clients. AI-ready infrastructure demands performance, protection, and recovery Organizations today face concentrated cybersecurity risk as they rely on cloud, interconnected SaaS applications, new AI tools, and external development pipelines. Even small outages can create massive business disruptions. Nearly 30% of security teams now take more than a full day to resolve a single incident, highlighting the growing gap between threat velocity and response capability.[2] A unified solution for modernization, security, and guaranteed recovery * Together, CBTS and Recovery Point Systems create a more comprehensive, enterprise-ready solution that spans cloud, infrastructure, AI, security, and now best-in-class disaster recovery and resiliency services. CBTS now delivers a single, integrated solution that combines: * End-to-end modernization, security, and recovery * Tier III, fiber-dense data centers: owned, operated, and expansion-ready, delivering the foundation for infrastructure hosting, resilience, and recovery under one roof * Fully managed DRaaS with orchestrated execution and measurable SLAs * Ransomware Recovery as a Service (RRaaS) with the addition of AI-powered Backup Validation * Cyber resiliency across hybrid, multi-cloud, and legacy environments * Recovery testing and performance assurance as standard practice "Recovery Point was built to deliver fully managed and orchestrated recovery for the environments enterprises depend on most," said Jack Dziak, CEO, Recovery Point Systems. "With CBTS, our clients gain access to a full range of enterprise technology platforms, and CBTS gains a proven partner in cyber resilience. Together, we set a new standard for what clients can expect from a single trusted provider." Citations: [1.] Ron Blair, Jeffrey Hewit, "Market Guide for Disaster Recovery as a Service," Gartner, 9 July 2025, ID G00815912. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. [2.] "Global Incident Report 2026," Palo Alto Networks, 16 December 2025. About Recovery Point Systems Recovery Point is a specialized provider of end-to-end recovery and continuity solutions. As a nationwide leader in data protection, cyber resiliency, and business continuity services, Recovery Point serves organizations ranging from Fortune 500 enterprises to SMBs, as well as federal, state, and local governments. Recovery Point delivers a fully managed recovery lifecycle across complex, multi-platform environments, including legacy and mainframe systems. This approach spans plan development, testing, and governance to ensure organizations can recover with confidence across any technology environment. Bank Street Group LLC served as the exclusive financial advisor to Recovery Point Systems in connection with this transaction. Terms of the transaction were not disclosed. About CBTS CBTS is a leading technology services company that designs, builds, and operates resilient technology foundations for mid-market and enterprise organizations across North America. Offering expertise in AI, data, applications, platforms, and security, CBTS combines the technical depth of a large integrator with the flexibility and client focus of a specialized partner. Founded in 1994 and headquartered in Cincinnati, Ohio, CBTS and its OnX Canada division serve more than 3,000 clients. CBTS has been named CRN Tech Elite 250 for seven consecutive years and ranks #49 on the CRN Solution Provider 500. Learn more at cbts.com. DRJ HOT ITEMS BC/DR rules & regulations. BC glossary. Webinar Spotlight

Associated Press
Sep 1st, 2026
CBTS launches Forge Agents to build enterprise AI agents in days for mid-market firms

CBTS, a North American technology services company, has launched Forge Agents, a platform that builds enterprise-grade AI agents in days from plain-language descriptions. The service targets mid-market organisations facing security and governance challenges in AI deployment. Chief Technology Officer Mark Giles said mid-market companies need partners who can deliver the entire AI agent stack. The platform offers board-level defensibility with access controls and auditable decision trails, whilst running on existing models across Anthropic, Google, AWS, Cisco, or on-premises systems. CBTS uses 187 pre-built artifacts and 34 cross-industry blueprints to accelerate deployment. The company deployed internal agents across 2,300 employees and achieved full ROI within four months. Forge Agents supports private or sovereign AI deployment models for organisations handling sensitive data and operates across regulated industries.

Recently Posted Jobs

Sign up to get curated job recommendations

There are no jobs for CBTS right now.

Find jobs on Simplify and start your career today

We update CBTS's jobs every few hours, so check again soon!Browse all jobs