Canary Technologies and Host Hotel Systems announce new integration for smoother hotel operations. August 4, 2026 New two-way PMS integration gives hotels across Portugal, Spain and Latin America access to Canary's full agentic AI platform in one connected stack. SAN FRANCISCO, CA (August 4, 2026) - Canary Technologies, the leading AI platform for hotel and guest management, today announced a new integration with Host Hotel Systems, providing access to Canary's award-winning guest engagement platform for hotels across Portugal, Spain and Latin America. The two-way integration directly connects Host PMS with Canary, allowing hotels to automate guest and staff workflows for smoother hotel operations. Mutual customers gain access to Canary's suite of guest and staff management solutions - including Mobile Check-In, Dynamic Upsells and AI Guest Messaging - with real-time syncing. For example, once a reservation lands in Host PMS, the Canary platform handles pre-arrival check-in, in-stay communication, upsell delivery and checkout automatically with real-time deposit-posting and folio updates. For hotels in Portugal, Spain and Latin America that currently rely on standalone tools for guest engagement, the integration offers a path to consolidating functionality inside a single, fully connected platform. "Guest expectations have evolved," said Manolo Diaz, Director of Sales, Southern Europe at Canary Technologies. "Today's guest wants to text the hotel, check in from their phone and be offered the right upgrade at the right moment. Delivering all of that from separate tools is where it gets complicated. Canary runs those workflows end-to-end, and this integration brings even greater connectivity to every hotelier on Host." "A property management system holds the operational record every hotel runs on, and every great integration should make that record even more valuable, not more complex," said Pedro Lara, Head of Partnerships at Host. "Canary is one more piece of that record: adding it to the Host ecosystem lets hoteliers cover check-in, upselling and guest messaging, all while keeping operations connected." The integration is available now for mutual customers. To learn more, visit www.canarytechnologies.com. About Canary Technologies Canary Technologies is modernizing the hotel tech stack with its award-winning agentic AI platform for hotel and guest management. Digitizing guest touchpoints from discovery to post-stay, Canary manages tens of millions of guest and staff interactions end-to-end autonomously each year, improving operational efficiency, increasing revenue and elevating the guest experience. Canary has built the most robust artificial intelligence interaction layer designed specifically for hotels, staff and guests. Trusted by over 20,000 hotels in 125+ countries, Canary powers hospitality at the world's most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels and IHG Hotels & Resorts. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned recognition from Deloitte, Business Insider, Fast Company, the American Hotel and Lodging Association, TravelTech Breakthrough, Hospitality Technology and more. About Host Founded in 1994, Host Hotel Systems provides an end-to-end platform for hospitality, from distribution and property management to point of sale, guest experience, CRM, events, wellness and access management. The ecosystem is connected through more than 400 integrations across the hotel tech stack. Host is trusted by more than 2,000 customers in over 15 countries, from independent hotels and branded chains to local accommodation providers who run their entire operation from a single, connected platform. For more information, visit https://www.hostpms.com.

The front desk that never sleeps - how 24/7 AI Voice agents are transforming hotel guest experience. 2026-07-06 09:59:17 Readership 14 Hotels have a staffing problem. The front desk can't be staffed 24/7 without crushing labor costs. But guests expect service at all hours - room service at 2am, a wake-up call at 5am, a question about checkout at midnight. 24/7 AI voice agents for hotels are solving this problem, handling guest calls and requests around the clock with natural, human-like conversations. The hotel overnight staffing dilemma. Every hotel faces the same challenge: how do you provide 24/7 guest service without paying for overnight staff that mostly sit idle? The traditional answer - a single night auditor handling everything - leads to long hold times, frustrated guests, and missed revenue opportunities. AI voice agents offer a better way. What 24/7 AI Voice agents do for hotels. AI voice agents for hotels are always-on virtual assistants that handle guest requests across voice, chat, and messaging channels 24/7. Key capabilities include: - Reservation management - guests can book, modify, or cancel reservations via natural conversation. - Common guest inquiries - answers about check-in/out times, amenities, parking, and local attractions. - Room service orders - after-hours food and beverage requests handled automatically. - Wake-up calls - scheduled and ed through voice conversation. - Intelligent call routing - calls routed to the right department for faster, more consistent service. - Multilingual support - serves international guests in their preferred language. Real-World Hotel AI Voice deployments. The hospitality industry is rapidly adopting AI voice technology. RMS uses Sadie AI voice technology to ease front desk workload - an always-on voice agent that answers multiple incoming calls, supports reservations, and responds to common guest enquiries using real-time data. Canary won the Best Hotel AI Voice award for its AI Voice solution that answers calls and resolves guest requests 24/7. Travel Outlook unveiled major upgrades to Annette, a virtual hotel agent powered by PolyAI that offers conversations that sound and feel genuinely human - 24/7. Why hotels are adopting AI Voice agents. - Reduced front desk workload - AI handles routine calls so staff focus on in-person service. - After-hours revenue capture - bookings and orders that would otherwise be missed are captured. - Consistent service quality - every guest gets the same high-quality experience, regardless of when they call. - Multilingual capability - international guests feel welcomed in their own language. How Instadesk delivers 24/7 AI Voice agents for hotels. - Pre-built hospitality intents for reservations, inquiries, room service, and check-in/out. - Integration with property management systems (PMS) for real-time room availability. - Multilingual support for international guests. - 24/7 availability with no hold time. - Pay-as-you-go per-minute pricing - no per-seat minimum. Case study - hotel chain cuts overnight staff costs by 40% with AI Voice agents. A regional hotel chain with 50 properties deployed Instadesk's 24/7 AI voice agents. Before deployment, each hotel had overnight staff handling after-hours calls. After 6 months: - Overnight staff costs reduced by 40%. - After-hours reservation capture increased by 35%. - Guest satisfaction for overnight service increased from 58% to 89%. - The hotel chain saved $1.8 million annually in staffing costs. Conclusion. 24/7 AI voice agents for hotels are transforming guest experience - handling after-hours calls, capturing lost revenue, and reducing staffing costs. Instadesk provides a purpose-built platform for the hospitality industry. Start a free trial and let your front desk never sleep. Table of Contents Master's Degree Bilingual Content Specialist A professional bilingual content specialist with a master's degree, based in Malaysia and possessing 2 years of working experience, proficient in website copy editing and social media operation. Focusing on smooth and compelling content creation, she excels at crafting clear website copy, managing social media platforms, and delivering high-quality bilingual content. Explore how Instadesk.com, LLC. can help you achieve customer success Get started free Product Recommendation You may also like

GreenStar Hotels elevates sustainable hospitality with Canary Technologies. June 30, 2026 Finland's first carbon-neutral hotel chain elevates the guest experience with Canary's AI-powered solutions. SAN FRANCISCO, CA (June 30, 2026) - Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that GreenStar Hotels has selected Canary's suite of hospitality technology solutions to modernize operations and elevate the guest experience across its portfolio. GreenStar Hotels is Finland's first carbon-neutral hotel chain and operates five hotels across the country. Known for combining environmentally responsible hospitality with affordability and comfort, the company has built a distinctive brand around sustainable travel. By adopting Canary's solutions, GreenStar is enhancing the guest journey while empowering staff with modern, digital-first tools. "GreenStar Hotels is providing exceptional hospitality by using technology that further advances their mission," said Manuel de la Torre, Head of Sales EMEA at Canary Technologies. "GreenStar has built something distinctive: hospitality that's both responsible and exceptional," said Manuel de la Torre, Head of Sales EMEA at Canary Technologies. "Canary gives their team the tools to deepen guest connections, unlock new revenue, spend less time on manual tasks and invest time in the moments that matter." GreenStar Hotels has deployed a suite of Canary solutions across key guest touchpoints. Guests can check in and check out digitally, communicate with the hotel instantly in 100+ languages via AI Guest Messaging, access property information through Canary's Digital Compendium, and recognize staff with Digital Tipping. Canary's Dynamic Upsells surface relevant add-ons at the right moment, driving ancillary revenue while keeping the experience seamless. "At GreenStar Hotels, we are always looking for ways to improve the guest experience while staying true to our commitment to sustainable hospitality," said Harri Nevalainen, Business Director at GreenStar Hotels. "Canary's technology helps us create a more convenient, connected guest experience while enabling our teams to operate more efficiently. We believe this investment will help us continue raising the standard for modern, responsible hospitality." About Canary Technologies Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Journey Platform. Digitizing guest touchpoints from discovery to post-stay, Canary's cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels. Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world's most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned recognition from Deloitte, Business Insider, Fast Company, the American Hospitality and Lodging Association, TravelTech Breakthrough, Hotel Visionary Awards and more. About GreenStar Hotels GreenStar Hotels is Finland's first carbon-neutral hotel chain, offering comfortable, affordable accommodations designed around sustainable travel principles. With hotels located across Finland, GreenStar combines environmentally responsible operations with high-quality guest experiences, helping travelers reduce their environmental footprint without compromising comfort or convenience. Learn more at www.greenstar.fi.