Capacity ranks No. 432 on the 2026 Inc. 5000. Summarize this content with AI: Capacity has been named No. 432 on the 2026 Inc. 5000, the annual ranking of the fastest-growing private companies in America. With 813% revenue growth over three years, Capacity earned a spot among the top 500 companies on this year's list. The recognition comes during a period of continued growth for Capacity. Earlier this year, TVC Capital, LLC. surpassed $100 million in annual recurring revenue (ARR), growing from $5 million to $100 million in just 3.5 years. Today, more than 20,000 organizations, including 20% of the Fortune 50, use Capacity. Its growth has been driven by a combination of product innovation and strategic acquisitions as TVC Capital, LLC. continue building a unified platform for customer experience automation. Capacity brings AI agents, real-time agent assist, automated quality assurance, conversation intelligence and proactive outbound engagement together through a shared AI knowledge orchestration layer. The goal is simple: help organizations automate more of the customer journey without adding another disconnected point solution. "Landing in the top 500 of the Inc. 5000 is a proud moment for Capacity," said David Karandish, founder and CEO of Capacity. "We have moved fast, made bold bets and stayed close to our customers. This ranking confirms we are building the right company for this moment, and we are nowhere near finished." About the Inc. 5000. Companies on the 2026 Inc. 5000 are ranked according to percentage revenue growth from 2022 to 2025. This year's list includes companies across industries including AI, advanced manufacturing, healthcare, consumer products and professional services. Capacity's No. 432 ranking places the company among the top 500 fastest-growing private companies on the 2026 list. See Capacity in Action Elevate experiences with Capacity AI. Get a personalized demo and see how Capacity's CX automation platform can streamline your support, reduce costs, and delight your customers. FAQs. What is Capacity's 2026 Inc. 5000 ranking? Capacity ranked No. 432 on the 2026 Inc. 5000, placing it among the top 500 fastest-growing private companies in America. How much has Capacity grown? Capacity achieved 813% revenue growth over three years. The company also surpassed $100 million in annual recurring revenue (ARR) in 2026, growing from $5 million to $100 million in 3.5 years. What does Capacity do? Capacity is an agentic customer experience platform that brings together AI agents, agent assist, conversation intelligence, automated quality assurance, outbound engagement and AI knowledge orchestration. Capacity is a unified CX Automation Platform built to help contact centers reduce costs, improve CSAT, and support both virtual and human agents with AI-powered efficiency.

Capacity has launched voice AI agents that handle customer calls using automated quality assurance, multi-agent support, and unified knowledge systems. The platform uses neural voice technology to maintain natural conversations whilst drawing from the same knowledge layer that powers chat, SMS, email, and agent assistance. The system deploys specialised AI agents that seamlessly hand off calls as customer needs change, preserving full context throughout. When conversations shift from billing to delivery to refunds, the appropriate specialist takes over instantly without requiring customers to repeat information. Every call is automatically scored and analysed, with insights feeding back into the knowledge layer for continuous improvement. The platform offers over 100 voices across 30 languages, with speech recognition in 21 languages. The service integrates with existing contact centre technology and escalates complex issues to human representatives who receive full interaction history through real-time agent assistance.

Three Bryan Cave Leighton Paisner offices, Pérez-Llorca (Mexico) and Carey in Santiago have helped US software company Capacity acquire Chile-headquartered customer engagement technology provider Chattigo Group, including the target’s assets in Mexico.