Overview

Care.coach operates in telehealth and telecare to engage high‑risk, complex patients with the goal of improving health outcomes and lowering healthcare costs. It serves providers, caregivers, and patients, especially those with chronic diseases or at risk of hospital readmission. The core product is a HIPAA‑compliant platform that blends 24/7 health advocate teams, clinical algorithms, and avatar-based interactions to support patient care. It also offers a provider‑led telemedicine app that patients can use with minimal effort, making it suitable for those who are not tech-savvy. Revenue comes from subscriptions and service fees charged to healthcare providers and institutions. The platform aims to reduce inpatient issues like delirium and falls, improve chronic disease self‑management, and ensure continuity of care through integrated video visits and personalized care protocols.