LONDON, Dec. 6, 2023 /PRNewswire/ -- Chattermill, the Customer Experience Intelligence company, today announced the launch of Copilot - a generative AI solution built to redefine how leading brands utilize customer feedback to retain customers and grow their business.By utilizing datasets of hundreds of thousands of analyzed customer interactions – including surveys, product reviews, and support tickets, among others – Copilot answers CX, Product, and Marketing questions, helping businesses use the voice of the customer to facilitate data-driven decision-making and ensure sustainable growth.AI for a New Way of Working"Generative AI rewrites the rules in the world of business analytics. It's not just a technological advancement; it's a game-changer breaking down barriers and making data analysis accessible to everyone," says Mikhail Dubov, CEO of Chattermill. "Copilot is a testament to our commitment to helping our customers drive innovation, empowering every team member to actively participate in decision-making, ultimately revolutionizing the way companies make strategic choices and drive success."Answering questions with transformational insightsSoon, anyone using Chattermill will be able to ask direct questions to a GPT-powered AI model, which simplifies the process for companies seeking insights into their customer experience. For example, CX, Product, and Marketing professionals will be able to address the following questions:CX Teams: What factors are influencing product returns this month? What are the key drivers of customer churn?What factors are influencing product returns this month? What are the key drivers of customer churn? Product and UX Teams: Which features have the most significant positive impact on user retention and acquisition? Which steps in our customer journey are causing the highest drop-off rates?Which features have the most significant positive impact on user retention and acquisition? Which steps in our customer journey are causing the highest drop-off rates? Marketing and Revenue Teams: Which pricing strategies or product bundles are most attractive to our target audience? What are the main reasons customers choose our competitors over us?The most customer-centric brands are already at the forefront of innovation, harnessing AI for cutting-edge customer data analysis. Zappos, a renowned industry leader, has forged a strategic partnership with Chattermill to deliver top-tier experiences for customers."With Chattermill's Copilot, we'll be able to transform the way we approach customer research at Zappos, making strategic decisions collaboratively across CX, Customer Support, Product, and Marketing teams," says Alex Zenov, Head of Customer Research and Marketing Insights at Zappos

LONDON, Dec. 6, 2023 /PRNewswire/ - Chattermill, the Customer Experience Intelligence company, today announced the launch of Copilot - a generative AI solution built to redefine how leading brands utilize customer feedback to retain customers and grow their business.