Civica Dox and i-scribe by Akuru partner for AI clinical documentation. 12th March 2026 Civica and Akuru announce strategic collaboration to strengthen clinical documentation integrity across Australia's healthcare system. Civica Dox and i-scribe today announced a strategic collaboration to advance intelligent clinical documentation across Australia's private health insurers, private hospitals and specialist care providers. As Australia's healthcare system navigates workforce shortages, regulatory reform, funding pressure and rising demand, clinical documentation has become a critical operational capability - shaping clinician experience, financial integrity, compliance assurance and the quality of healthcare across the care continuum. The collaboration brings together Civica Dox's structured documentation intelligence and workflow optimisation capabilities with i-scribe's ambient and dictation AI technology that generates real-time clinical documentation during specialist consultations. Together, the integration creates a unified documentation approach that embeds intelligent workflows directly into the clinical process. By integrating i-scribe, which is designed for the complexity of specialist consultations to provide structured, governance-aligned documentation outputs, the collaboration reduces clinician administrative burden and improves coding accuracy and funding alignment. It also strengthens audit and compliance resilience, enhances claims clarity between providers and payers and produces high-quality data ready for analytics, reporting and reform initiatives. In Australia's private health environment, documentation directly impacts hospital revenue cycles, health insurer claims integrity, and regulatory reporting obligations. Fragmented or inconsistent documentation contributes to inefficiencies, payment disputes, rework and compliance risk across the system. This collaboration is designed to address those challenges by delivering documentation that is accurate, structured and captured seamlessly within the clinical workflow. Commenting on the partnership, Natira Drayton, Market Leader Healthcare at Civica APAC, said, "Clinical documentation is one of the few touchpoints that affects every stakeholder in the healthcare ecosystem - clinicians, hospitals, insurers, regulators, and ultimately patients. When documentation quality improves, system friction reduces. This collaboration reflects a broader shift toward documentation as intelligent infrastructure - not just clinical record-keeping." Dr Nimesh Piyatissa, CEO of Akuru, added, "The value of real-time documentation is preserving the expertise of the specialist behind it. i-scribe is designed to understand complex consultations, so documentation reflects the clinician's judgement and expertise, not a generic summary. Partnering with Civica Dox allows us to combine that accuracy and quality improvement with workflow optimisation - reducing administrative burden while improving trust and transparency across the care and claims lifecycle." The collaboration aligns with Australia's ongoing digital health reform agenda, supporting modernisation efforts that strengthen transparency, interoperability and operational sustainability. Civica Dox and iscribe will work with healthcare organisations to implement solutions that integrate with existing PAS and EHR environments while aligning to Australian regulatory and funding frameworks. About Civica. Civica is a global GovTech champion focused on developing critical cloud-based software and services that are integral to the everyday lives of citizens around the world. From local government to education, health and care, more than 6,000 customers trust and partner with Civica, using its software to deliver critical services to more than 100 million citizens. With operations in seven countries across North America, Europe and APAC and more than 20 years of experience, Civica is passionate about supporting the needs of citizens and those that serve them every day. Find out more: https://www.civica.com/en-au/ About Civica Dox. Civica Dox is an integrated hospital management system that streamlines clinical workflows with secure electronic medical records, real-time inventory management, and advanced analytics. Designed to work seamlessly with existing hospital systems, Dox helps healthcare providers improve patient care, optimise resources, and enhance operational efficiency. Find out more: https://www.civica.com/en-au/product-pages/dox-hospital-management-system/ About i-scribe by Akuru. i-scribe by Akuru is a clinician-designed medical scribe that transforms specialist consultations into structured clinical documentation in real time. Built by practising doctors for complex clinical workflows, the platform helps clinicians produce accurate notes and correspondence while reducing administrative burden. i-scribe forms the first product in Akuru's broader platform designed to structure the workflow around specialist care.

Civica partners with Mobilise to boost proactive social care for councils. Collaboration combines case management and digital carer support to help local authorities shift from reactive to preventative models of care. Government technology supplier Civica has formed a strategic partnership with Mobilise, a digital platform for unpaid carers, to strengthen social care support in local government. Civica said the partnership reflects its ambition to go beyond core operational systems and help councils adopt more proactive, preventative approaches that mitigate demand and support long-term performance. Mobilise's AI-enabled digital community platform and Dynamic Carer's Assessments will be integrated with Civica's established social care case management solutions. Together, the technologies aim to help councils identify and support unpaid carers earlier, improve wellbeing and deliver better outcomes for citizens, while reducing pressure on frontline services. The collaboration aligns with Civica's expansion of its social care portfolio following the acquisition of OLM Systems, bringing together case management, digital engagement and community-based support. If you liked this content... Civica said the partnership creates a more connected approach to care delivery by linking frontline professionals with proactive digital support for carers, helping councils address growing demand and complexity in social care. Jim Murray, chief corporate development officer at Civica, said the partnership would help councils move "from reactive to proactive models of care", combining trusted systems with Mobilise's experience of supporting unpaid carers. James Townsend, CEO and co-founder of Mobilise, said the collaboration would expand access to timely support for carers while helping local authorities and partners build more sustainable social care systems. In a statement, Civica said the partnership underlines its commitment to social value in the public sector, bringing together technology and a people-first approach to digital engagement. Civica and Mobilise said their joint approach will help councils work smarter, improve outcomes and unlock the benefits of more connected care. If you are interested in this article, why not register to attend its think digital government conference, where digital leaders tackle the most pressing issues facing government today.

Civica and Talos360 advance strategic partnership to transform talent acquisition and HR management. Powering an all-in-one solution for efficient recruitment, onboarding and employment lifecycle management. Civica, a global GovTech champion supporting the needs of citizens and those that serve them every day, announces a strategic partnership with Talos360, an award-winning provider of autonomous hiring technology. The partnership combines Civica People Hub software with Talos360's cutting-edge applicant tracking system (ATS) to deliver a seamless, end-to-end talent management solution. This unified approach empowers organisations to attract, hire, onboard and retain top talent more effectively, helping them meet the evolving demands of modern recruitment and HR management while driving measurable outcomes across the entire talent lifecycle. By bringing together Civica's expertise in HR technology and Talos360's proven hiring platform, the partnership helps organisations address common challenges in attracting and managing talent. The integration supports faster time-to-hire with a candidate-focused approach, creating simpler and more engaging candidate and employee experience. It also provides adaptable functionality to help teams improve diversity, strengthen talent pipelines and respond effectively to evolving workforce needs. Through the integration of hiring, onboarding, HR & payroll systems, the platform reduces duplication, improves workflow efficiency and lightens administrative workloads so HR teams can concentrate on strategic priorities. Developed with the needs of local authorities, education and public sector organisations in mind, the combined solution ensures compliance, scalability and cost-effectiveness while meeting complex regulatory requirements. Commenting on the partnership, Stewart Mcluskey, Executive Director - Education and People & Workforce Management at Civica, said, "This partnership brings together two industry leaders to deliver a solution that's more than just technology. It's about achieving outcomes that matter. By combining the strengths of Civica's trusted HR and payroll software with Talos360's autonomous hiring platform, we're giving organisations the tools they need to thrive in today's competitive talent landscape." Janette Martin, CEO at Talos360, added, "Our shared vision is to help organisations create hiring and HR processes that are efficient, candidate-focused and future-ready. Together, we're enabling organisations to attract, hire and onboard top talent faster and smarter - with the use of intelligent automation at every step." This collaboration marks a significant step forward in transforming workforce management for organisations across the UK. By uniting best-in-class hiring with a comprehensive, end-to-end HR and payroll solution, Civica and Talos360 are helping organisations work smarter, achieve compliance with confidence and unlock the full potential of their people to build an optimal workforce. About Civica. Civica is a global GovTech champion focused on developing critical cloud-based software and services that are integral to the everyday lives of citizens around the world. From central and local government to education, health and care, more than 6,000 customers trust and partner with Civica, using its software to deliver critical services to more than 100 million citizens. With operations in seven countries across North America, Europe and APAC and more than 20 years of experience, Civica is passionate about supporting the needs of citizens and those that serve them every day. Find out more: www.civica.com