Clarify Health has launched Clarify Arrival, a patient activation solution designed to help patients find appropriate healthcare whilst keeping them within their health system's network. The platform addresses three patient pathways: physician referrals, targeted outreach, and self-directed searches. Arrival works alongside Clarify Meridian to identify care gaps and convert insights into booked appointments. The solution tackles a significant problem highlighted by a Duke University study, which found only 34.8% of primary care referrals resulted in completed specialist appointments. The platform includes capabilities from Loyal Health, which Clarify acquired in June 2026. Loyal Health currently serves nearly 500 hospitals with over 80,000 provider and location profiles. Clarify Health partners with more than 60 health systems and tracks care movement for 300 million people. The solution is now available to health system partners.

Clarify Health has acquired Loyal Health to create what it calls healthcare's first closed-loop network intelligence and patient activation platform. The combination pairs Clarify's Meridian intelligence platform with Loyal's Care Activation Platform, which manages over 80,000 provider profiles and powers millions of patient searches annually. The merged platform addresses the referral gap in healthcare, where industry research estimates 30 to 50 per cent of referrals never result in completed visits, costing health systems 10 to 30 per cent of potential revenue. The combined solution identifies where patients need care, activates them into the right provider, and measures outcomes in a single system. Todd Gottula, CEO of Clarify, will lead the combined company. Loyal operates as a wholly owned subsidiary. Transaction terms were not disclosed.