Ina Custura, Concentrix: "AI literacy, adaptability and critical thinking will shape the future of work" Published on November 2, 2026 The rapid evolution of the skills required in the workplace, the growing importance of AI literacy and the need for continuous learning are transforming how organisations approach talent development and leadership, according to Ina Custura, Regional Talent Development Lead at Concentrix, who spoke at the People Empowering Business Forum, organised by The Diplomat-Bucharest. Citing the latest World Economic Forum report, Custura highlighted that nearly 40% of current skills are expected to be reshaped by 2030, making continuous learning an increasingly important part of professional life. "There is this concept of continuous learning that has started to enter people's collective mindset, which was not necessarily the case before," she said. Alongside AI and big data, which are among the most in-demand skills, analytical thinking, critical thinking, resilience, flexibility and adaptability are also becoming increasingly important in the workplace. Custura pointed to the changing expectations regarding digital competencies, noting that skills that once differentiated candidates are now becoming basic requirements. "Twenty years ago, having Excel and Word on your CV was essential, and you were considered highly proficient if you knew the entire Office package. Today, tomorrow and in the years ahead, AI literacy will probably become an important filter and part of the basic skills expected from any entry-level candidate," she explained. Rather than simply trying to catch up with technological developments, organisations should learn to integrate AI into their daily activities and working practices, she added. "We are not necessarily running to catch up. We are already there, and we are embracing AI as much as we can. However, we are still in a bubble of organisations that have adopted AI, are making efforts and are succeeding in this area," Custura said. She illustrated the gap between corporate adoption and the broader business landscape with Concentrix's own experience. The company has achieved 100% completion of its AI Academy among the targeted employee population. However, Custura noted that only 5% of companies in Romania use AI frequently, pointing to significant room for improvement across the business environment. Beyond technological capabilities, structured learning remains essential, particularly when it comes to leadership development. At Concentrix, leadership onboarding includes mandatory modules focused on organisational culture, ensuring that new leaders understand the company's values and ways of working. The company also uses AI-powered learning platforms to recommend personalised curricula based on employees' skill levels. "We can have people practising the same activity, but their skill levels in that particular area may be very different. This is where personalised learning recommendations make a difference," she explained. Another area gaining importance is working across cultures, a capability that Concentrix has also piloted this year. "In a global world where we rely on shared resources, it is extremely important to take cultural differences into account - how we relate to one another and how certain practices may be understood or interpreted by colleagues from different cultures," Custura said. She concluded by emphasising that organisational culture does not develop by chance, but requires deliberate and sustained investment through dedicated programmes and initiatives. "Organisational culture is built intentionally through the programmes we implement within the organisation," she said. Post Views: 2,246 Effective leadership requires strategic thinking, authenticity and the ability to build trust within teams,... November 2, 2026 eMAG expects total sales of 1.04 billion RON during its 16th Black Friday edition,... November 2, 2026 As artificial intelligence reshapes businesses and economies, companies operating critical infrastructure must approach its... November 2, 2026 Ciprian Gavriliu joined PwC Romania as a Partner in the Tax and Legal Services... November 2, 2026 Effective leadership requires strategic thinking, authenticity and the ability to build trust within teams,... November 2, 2026 eMAG expects total sales of 1.04 billion RON during its 16th Black Friday edition,... November 2, 2026 As artificial intelligence reshapes businesses and economies, companies operating critical infrastructure must approach its... November 2, 2026

Concentrix helps clients fight fraud, manage risk, and build trust in the AI era, earning Everest Group recognition across four business-critical areas. Reports highlight Concentrix' growing leadership in driving meaningful client outcomes across AI operations, compliance, and digital trust. NEWARK, Calif. (October 29, 2026) - Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today it has earned designations from Everest Group across four areas critical to modern business operations: fraud management, financial crime and compliance, trust and safety, and agentic operations. Together, these designations highlight the evolving needs of Concentrix' clients and the innovative solutions being developed alongside them to address emerging risks, regulatory pressures, and new opportunities with AI. Concentrix was positioned as a Leader in Everest Group's inaugural 2026 Fraud Management Operations Services PEAK Matrix(R) Assessment and achieved the highest designation in market impact among 20 providers evaluated. Fraud is becoming more sophisticated as real-time payments accelerate and AI lowers the barriers to increasingly complex attacks. In this environment, businesses need new ways to strengthen resilience while improving how fraud is identified and addressed. Everest Group highlighted Concentrix' ability to bring together advanced technology, strategic partnerships, and operational expertise to help clients stay ahead of evolving threats. This assessment follows Concentrix' acquisition of CastleHill Managed Risk Solutions, which expanded the company's capabilities across governance, risk, compliance, third-party risk management, and AI governance. By combining these capabilities with its global scale and deep operational knowledge, Concentrix helps organizations build trust, adapt more quickly to change, and manage risk in ways that support long-term business growth. "Organizations today are facing a fundamentally different operating environment, in which AI is creating enormous opportunity while simultaneously introducing new risks, complexity, and expectations," said Axel Mouquet, Senior Vice President of Global Practices, Concentrix. "Our clients are at the forefront of this shift, challenging us to think differently, move faster, and solve challenges that are redefining how businesses operate. These recognitions reflect our belief that the future belongs to organizations that can bring together humans, AI, and operations in practical ways that build trust and deliver results. We're proud to be the partner that helps clients navigate that future." Concentrix was also named a Leader in Everest Group's 2026 Trust and Safety Services PEAK Matrix(R) Assessment, marking its sixth consecutive year in the Leaders category. As AI-generated content, platform abuse, and regulatory scrutiny reshape digital ecosystems, trust and safety has become a board-level priority. The Leader designation reflects Concentrix' ability to blend specialized expertise, AI-enabled operations, and platform knowledge to support safer digital experiences at scale. In addition, Everest Group named Concentrix a Star Performer in its 2026 Financial Crime and Compliance Operations Services PEAK Matrix(R) Assessment and a Major Contender in its 2026 Banking and Financial Services Agentic Operations PEAK Matrix(R) Assessment. Together, these distinctions reflect continued investment in the future of regulated operations, where AI, compliance, risk management, and intelligent automation are becoming increasingly interconnected. Disclaimer Licensed extracts taken from Everest Group's PEAK Matrix(R) Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix(R) reports do not necessarily provide the full context of its research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix(R) reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about its methodology, please visit Everest Group PEAK Matrix(R) Reports. About Concentrix Corporation: powering a world that works. Concentrix (NASDAQ: CNXC), is the Fortune 500(R) technology and services company, helping the world's best brands create intelligent operations that perform in the real world. Concentrix Corporation design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world's most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, Concentrix Corporation is the intelligent transformation partner that helps clients across every major industry move from ambition to measurable, scalable performance. Virtually everywhere. Visit concentrix.com to learn more. Media Contact: Marketing & Communications Concentrix Corporation [email protected] From Fortune. (C) 2026 Fortune Media (USA) Corporation. All rights reserved. Used under license. Fortune and Fortune 500 are registered trademarks of Fortune Media (USA) Corporation and are used under license. Fortune and Fortune Media (USA) Corporation are not affiliated with, and do not endorse products or services of, Concentrix. Safe harbor statement. This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company's capabilities and positioning to deliver business outcomes and solve challenges for its clients, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company's ability to successfully execute its strategy, competitive conditions in the company's industry, and other factors contained in the Company's Annual Report on Form 10-K for the fiscal year ended November 30, 2025 filed with the Securities and Exchange Commission and subsequent SEC filings. Concentrix Corporation do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.

Concentrix's AI tool translates 60+ languages from launch. Concentrix has introduced a groundbreaking AI voice translation tool, set to make a significant impact across the language services industry. This innovative tool, now available, showcases Concentrix's cutting-edge approach to language translation by accommodating over 60 languages. The unveiling of this tool marks an important milestone in the push for more accessible multilingual communications and is poised to cater to the diverse needs of global businesses and users. The tool's launch adds a substantial asset to Concentrix's portfolio, bolstering their reputation as a leader in integrating advanced AI with practical language solutions. By covering over 60 languages, this tool positions itself as a versatile option for enterprises seeking comprehensive and adaptable translation capabilities. The diversity in language support underscores the intricate technologies integrated into its development, reaffirming Concentrix's commitment to leveraging AI for real-world applications. As StreetInsider outlines, the tool represents a significant stride in AI-driven language solutions. Concentrix's new tool is not just a marvel of technological advancement but also a practical leap forward in enhancing efficiency in diverse sectors like customer service, travel, and global business operations. The tool's ability to process multiple languages efficiently can reduce existing language barriers, offering smoother communication channels for multinational companies. It aligns well with business trends emphasizing the need for real-time, reliable, and diverse language support systems - trends that position language service providers as pivotal partners in global business operations. This launch is indicative of where the future of AI and language services is heading. Concentrix's investment in a tool that supports such a wide array of languages reflects a broader industry shift towards more inclusive and efficient communication technologies. This move not only strengthens Concentrix's market position but also challenges competitors to innovate rapidly and embrace the vast possibilities that AI translation tools present. Intelligence. Why this matters * Enhances multilingual communication for global businesses * Positions Concentrix as a leader in AI translation * Encourages innovation among competitors in language services Enterprise Buyers LSPs