Conexiom launches AI-native Relay for order automation. Thu, 3rd Sep 2026 (Today) Conexiom has launched Conexiom Relay, an AI-native product for order and invoice automation aimed at distributors and manufacturers. The launch expands Conexiom's existing document automation business for requests for quotations, orders, shipping notices and invoices. Relay is designed to process unstructured inputs such as email threads, spreadsheets, handwritten notes, images and text messages, rather than relying only on cleaner document formats. That focus reflects a common problem in distribution and manufacturing back offices, where customer service teams often still re-enter order information manually from a mix of files and messages. Relay is intended to move that work out of retyping queues so staff can focus on exceptions such as urgent requests, disputed prices and repeat-order discussions with customers. The new product also introduces what Conexiom calls an Intelligence Console, intended to give users more visibility into how automated decisions are made. Conexiom says the console has been trained on 15 years of order and invoice transaction data and lets teams teach the system, control which rules are applied and check whether automation performed as expected. Transparency focus Businesses adopting AI for operational work have faced growing scrutiny over systems that produce outputs without a clear trail for users to review. Conexiom is positioning Relay around that concern, particularly in environments where mistakes in order acceptance, pricing or invoice handling can affect revenue, customer relationships and internal controls. Michel Feaster, Chief Executive Officer of Conexiom, said the product is meant to address staffing pressure and technology change in the sector. "Distributors and manufacturers face a perfect storm - a silver tsunami of retirement, pressure to incorporate AI, and risk from ERP modernization," said Michel Feaster, Chief Executive Officer of Conexiom. "Conexiom Relay addresses these problems. It incorporates a team's tribal knowledge, is AI-native and purpose-built for order and invoice automation, and it does not require changing ERP systems. Conexiom Relay delivers a reliable, consistent buying experience, helping vendors grow revenue and strengthen loyalty with customers. We are the silver bullet that solves their problems and makes them more profitable." Relay is compatible with 40 enterprise resource planning systems. Its software classifies incoming documents, extracts and validates data, corrects mismatches and prepares information for ERP workflows. The Intelligence Console includes several features Conexiom describes as central to the product. One, called Conexiom Assist, is an interface that receives requests, flags exceptions and executes processes. Another, called Playbook, turns customer service teams' working knowledge into rule sets for automated workflows and captures corrections made by users. Conexiom also includes Automation Analytics, which measures how much processing is automated, and Revenue Signals, which analyses historical and current data patterns to recommend actions tied to upselling, cross-selling, churn risk and vendor cost savings. Market pressure The launch comes as manufacturers and distributors weigh how to deploy AI in administrative processes while replacing or upgrading core software. The operational risk is particularly acute in order management because many businesses still depend on experienced staff to interpret customer formats, spot anomalies and apply informal rules built up over years. Feaster argued that not all AI systems offer the same degree of visibility for users and managers. "AI is not created equal. Transparency is key," said Feaster. Industry analyst Bryan DeGraw said the ability to see and amend rules is becoming an important dividing line in the market. "Manufacturers and distributors can't trust AI they cannot see," said Bryan DeGraw, Principal at The Hackett Group. "Conexiom Relay provides transparency into order acceptance and modifications that are historical blind spots. Making rules visible and editable is the difference between automation that a company can defend and automation that it accepts on faith. Conexiom is delivering the former." Conexiom has operated in order and invoice automation for more than 15 years and says it processes more than 1.5 billion line items annually for more than 600 customers. The company says that history gives it a large body of transactional data on which to train and refine its systems. Feaster pointed to that data set as a competitive factor for the business. "Our longevity is what makes our AI better based on the historical data volume we've accrued, an asset that is unmatched by other providers," said Feaster. "Our data richness produces greater value and reliability for our customers, enabling them to build trusted customer-vendor relationships. We help our customers transition from a cost to value center. We turn transactions into trust."

Conexiom ends the black box era of AI for order and invoice automation. Sep 01, 2026, 08:03 ET Longtime industry leader's new Conexiom Relay delivers what new vendors can't - a decade-plus knowledge foundation combined with transparent AI that can be verified and trusted VANCOUVER, BC, Sept. 1, 2026 /CNW/ - Conexiom today announced Conexiom Relay, an AI-native order and invoice automation product that checks its work to help distributors and manufacturers drive greater customer loyalty and margin. Conexiom addresses the reality that most order and invoice traffic never arrive as clean PDFs. They come in as email threads, spreadsheets, handwritten notes, images and text messages, forcing customer service representatives (CSRs) to manually enter their information while customers wait. Conexiom pioneered the market for automating requests for quotations (RFQs), orders, vendor order acknowledgements, shipping notices, invoices and more. It ingests documents, classifies them, extracts and validates key data, corrects mismatches, then prepares it for any of 40 compatible enterprise resource planning (ERP) systems. Conexiom Relay extends its core capabilities in two major ways. First, it manages unstructured data from a variety of sources beyond PDFs. By taking on any format, Relay clears the retyping queue. CSRs can spend their day on orders that need a human, such as rush requests, disputed prices and customers deciding whether to reorder. Second, Conexiom Relay introduces a new level of control and transparency through its Intelligence Console. The Console's AI is trained on 15 years of knowledge from order and invoice transactions, which sharpens how Relay handles quotes, orders and invoices. Unlike generic large language models (LLMs) that rely on "black box" AI, the Intelligence Console lets a team teach the system, control what it applies, and prove automation performed as expected. The ability for AI to check and show its work allows CSRs and ERP managers to become more confident in scaling automation, stopping manual work, and spending more time serving customers. The Intelligence Console includes: * Conexiom Assist: An interface that uses the best of humans and AI to ensure reusable, repeatable automation. Unlike chatbots, it takes action. It receives requests, flags exceptions and executes processes. It scales a customer service team and abides by the Playbook. * Playbook: Turns a CSR team's institutional knowledge into transparent rule sets for automated workflows to follow repeatedly. It automatically captures corrections made by Assist and can be augmented with rules submitted by teams in natural language. The Playbook shows its work to verify AI's accuracy and consistency. * Automation Analytics: Measures performance on automation. It shows how much automation occurs across order and invoice operations and identifies optimization opportunities. * Revenue Signals: Understands historical and current data patterns, then recommends actions on upselling, cross-selling, churn risk, and vendor cost savings. Signals show how much AI supports order and invoice operations and the number of exceptions. "Distributors and manufacturers face a perfect storm - a silver tsunami of retirement, pressure to incorporate AI, and risk from ERP modernization," said Michel Feaster, CEO, Conexiom. "Conexiom Relay addresses these problems. It incorporates a team's tribal knowledge, is AI-native and purpose-built for order and invoice automation, and it does not require changing ERP systems. Conexiom Relay delivers a reliable, consistent buying experience, helping vendors grow revenue and strengthen loyalty with customers. We are the silver bullet that solves their problems and makes them more profitable." AI differentiation is important to distinguish as vendor organizations navigate various solutions. Feaster notes, "AI is not created equal. Transparency is key." "Manufacturers and distributors can't trust AI they cannot see," said Bryan DeGraw, principal, The Hackett Group. "Conexiom Relay provides transparency into order acceptance and modifications that are historical blind spots. Making rules visible and editable is the difference between automation that a company can defend and automation that it accepts on faith. Conexiom is delivering the former." "Our longevity is what makes our AI better based on the historical data volume we've accrued, an asset that is unmatched by other providers," Feaster said. "Our data richness produces greater value and reliability for our customers, enabling them to build trusted customer-vendor relationships. We help our customers transition from a cost to value center. We turn transactions into trust." About Conexiom Conexiom is the market leader in AI order and invoice automation enabling our customers to capture, correct, standardize, validate, and deliver ERP-ready data across quote-to-cash and procure-to-pay. With over 15 years of automation expertise, more than 1.5 billion line items processed annually at over 95% accuracy, and over 600 customers, Conexiom is the trusted partner to distributors and manufacturers worldwide. For more information, visit www.conexiom.com. SOURCE Conexiom

Conexiom has launched Conexiom Relay, an AI-native order and invoice automation product for distributors and manufacturers. The Vancouver-based company's new platform processes unstructured data from emails, spreadsheets, images, and text messages, eliminating manual entry by customer service representatives. Relay features an Intelligence Console trained on 15 years of transaction data. Unlike generic large language models, it allows teams to teach the system, control its applications, and verify automation performance. The console includes Conexiom Assist for automated workflows, Playbook for creating transparent rule sets, Automation Analytics for performance measurement, and Revenue Signals for data-driven recommendations. The platform integrates with 40 enterprise resource planning systems and processes over 1.5 billion line items annually at over 95% accuracy. Conexiom serves more than 600 customers globally, handling requests for quotations, orders, acknowledgements, shipping notices, and invoices.