Overview
Console.co provides an IT Command Center that uses AI-driven automation to handle up to 50% of Tier 1 IT support requests. It offers prebuilt, customizable workflows that align with a company’s processes, enabling IT teams to focus on more complex problems. The platform integrates with existing systems and custom internal tools to streamline operations and boost productivity, targeting large enterprises seeking to optimize IT support and service delivery. Its security focus is evidenced by SOC 2 compliance, emphasizing safe data handling. The goal is to scale IT operations, reduce manual workload, and improve support responsiveness through automation and seamless integration.
Work here?Claim your company
Simplify's take
What believers are saying
- Palo Alto Networks paid about $500 million on September 1, 2026, signaling real product value.
- Console launched Coworker Mode on July 14, 2026 and Proactive Playbooks on May 27, 2026.
- Enterprise buyers already trust Console’s SOC 2 Type II posture and Vanta trust center.
What critics are saying
- Palo Alto Networks now owns Console; standalone Console branding dies by 2027.
- Serval, Risotto, and Moveworks directly attack Console’s Tier-1 automation wedge in 2026.
- If Cortex integration stalls, Console becomes a feature, not an independent employer, by 2027.
What makes Console unique
- Console’s Slack-native agentic IT automation differentiates Cortex after September 1, 2026 acquisition.
- Andrei Serban built Console around natural-language playbooks for enterprise internal operations.
- Console combines SOC 2 Type II controls with audit logs, approvals, and step-up MFA.
Help us improve and share your feedback! Did you find this helpful?