Overview
CDCN coordinates and pays for self-directed in-home personal care through Medicaid programs, helping people manage their own services to gain more choice and control. Clients choose how their home care is organized and CDCN provides access to caregivers, along with scheduling, oversight, and Medicaid-based payments. It differentiates itself through nationwide scale and a strong focus on self-directed care, managing payments for over 138,000 caregivers serving more than 104,000 recipients, guided by its mission and values. Its goal is to help people live the life they want by receiving safe, healthy, and personalized care at home and in the community.
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Simplify's take
What believers are saying
- WA Cares highlighted CDCN Washington on November 5, 2026 as a caregiver option.
- The state is expanding multi-factor authentication in fall 2026, strengthening platform trust.
- CDCN continues to win adjacent state-home-care workflows as Medicaid labor administration grows.
What critics are saying
- Guintu v. Consumer Direct Care Network Washington LLC is a July 27, 2026 class action.
- Washington DSHS audits CDCN annually, creating recurring compliance and termination exposure.
- A lost Washington contract would cripple revenue and trigger broader customer exits.
What makes Consumer Direct Care Network unique
- Washington contracts Consumer Direct Care Network as the Consumer Directed Employer vendor since 2021.
- It runs onboarding, payroll, tax reporting, and employment support for individual providers.
- WA Cares still routes beneficiaries to Consumer Direct Care Network Washington for paid caregivers.
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