C

ContentWise

AI-driven customer experience personalization platform

Overview

ContentWise provides AI-powered software and services that help media companies, publishers, and online retailers create personalized and automated customer experiences across digital touchpoints. It enriches catalog data, tracks user behavior, and uses AI to tailor what each visitor sees—from recommendations and search to content discovery and editorial workflows—while automating editorial tasks and orchestrating the entire customer experience. It differentiates itself by combining data enrichment, behavior analysis, and end-to-end CX orchestration with a focus on media, publishing, and retail, backed by a global customer list. Its goal is to help marketing, editorial, and merchandising teams increase conversions, loyalty, and customer lifetime value by delivering smarter, more relevant experiences at every touchpoint.

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About ContentWise

Simplify's Rating
Why ContentWise is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Data & AnalyticsEnterprise SoftwareAI & Machine Learning

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Milan, Italy

Founded

2007

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Simplify's take

What believers are saying

  • Orange Belgium went live September 2026, creating a reference account for European TV operators.
  • Personal launched two discovery experiences on Flow September 10, 2026, showing active product adoption.
  • ContentWise is pitching agentic AI at IBC 2026, supporting fresh demand and partner-led sales.

What critics are saying

  • ContentWise has only 50+ employees, limiting implementation capacity across global operator rollouts.
  • Comcast, Viaccess-Orca, and Irdeto can bundle discovery into their platforms, squeezing ContentWise margins.
  • If operators standardize on native recommendation stacks, ContentWise becomes a replaceable feature by 2027.

What makes ContentWise unique

  • October 2026, Orange Belgium live proves ContentWise fuses metadata enrichment with recommendations.
  • UX Engine 11 and Open Enricher turn editorial workflows into production AI pipelines.
  • September 2025 partnerships with Viaccess-Orca and Irdeto widen distribution through operator ecosystems.

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Benefits

  • Hybrid Work Options
  • Meal Benefits
  • Performance Bonus

Company News

ContentWise
Sep 9th, 2026
Leveraging GenAI and OpenID to deliver improved personalized content experiences, grounded in curated metadata, with reduced time-to-market.

Leveraging GenAI and OpenID to deliver improved personalized content experiences, grounded in curated metadata, with reduced time-to-market. Brussels, September 8, 2026 - Media Press Group (MPG) and ContentWise have successfully completed a joint project delivering an integrated content recommendation solution for Orange Belgium. The objective of the project was to enhance the customer experience while reducing platform complexity to accelerate product development across Orange Belgium's TV service portfolio. To meet these goals, Media Press Group and ContentWise designed and implemented an integrated workflow combining Media Press Group's OpenID solution and enriched metadata services with ContentWise's UX Engine, brought together by ContentWise's Open Enricher. A key differentiator of this integration is the agentic component that harnesses the potential of generative AI (automated reconciliation, gap filling, and tagging) to power content recommendations delivered by UX Engine. By natively connecting to Media Press Group's rich metadata, Open Enricher unlocks the full potential of MPG's data assets, without the typical information loss that occurs when metadata is integrated via traditional backend systems. Media Press Group's structured, editorial-grade metadata provides the essential grounding needed to ensure AI-driven enrichment is consistently accurate and reliable. It is the best of both worlds: the power of generative AI combined with the trustworthiness of curated information. This approach delivers a dual benefit: on one hand, it significantly improves the quality of content recommendations and search; on the other, it accelerates deployment across new accounts, thanks to an out-of-the-box integration that requires minimal customization. OpenID and Open Enricher helped overcome complexity and constraints imposed by the TV backend, while UX Engine, powered by Media Press Group's rich metadata, enabled targeted segmentation, personalized content discovery, advertising, and messaging throughout the viewing experience. ContentWise S.p.A. is thrilled with the collaboration between Media Press Group and ContentWise, which has enhanced its content recommendations through AI-driven metadata enrichment. This innovation improves personalization, accelerates deployment, and reinforces its commitment to delivering a superior entertainment experience. ContentWise S.p.A. look forward to leveraging these advancements to better serve its customers. - Guillaume Ducellier, Head of TV Factory at Orange Belgium Its joint project demonstrates how strong alignment between Orange Belgium and ContentWise S.p.A. creates added value. At Media Press, ContentWise S.p.A. is glad to showcase how OpenID-driven metadata interoperability and content-centric data structure support advanced recommendation use cases. - Nathalie Cagossi, Media Press Group With UX Engine and Open Enricher working in concert, ContentWise S.p.A. can now offer Orange Belgium a complete, AI-driven content experience platform. Open Enricher acts as an intelligent AI agent that autonomously enriches Media Press Group's metadata, using generative AI to extract deeper insights and maximize the value of data assets. UX Engine then translates that enriched intelligence into personalized recommendations, search, and messaging. It is an agentic pipeline where AI does the heavy lifting end-to-end. Orange Belgium is the proof point. - Roberto Bigotti, Head of Sales at ContentWise ContentWise and Media Press Group will be at IBC 2026 in Amsterdam, 11 to 14 September, showing the integration live. To book a demo, visit https://contentwise.com/event/ibc-show-2026/. About Media Press Group With over 35 years of experience in the metadata sector, Media Press Group specializes in providing comprehensive, localized coverage of TV, radio, and streaming metadata. The company boasts a team of 700 professionals across 21 offices in 15 countries, supporting 850 clients. Media Press Group meticulously curates content for over 7,500 linear and non-linear sources, managing over 1 billion data sets in its database. The services provided by the company reach over 120 million European households. Media Press Group's clients include market-leading TV service providers and broadcasters like Canal+, Orange, Vodafone, Liberty Global, Sky, France Television, ARD, RTL, 4iG, and TV3 Baltics. Media Press Group proudly stands as a founding member of The European Metadata Group (TEMDG). TEMDG serves as a pivotal consortium, uniting key industry suppliers of TV, radio, and streaming metadata. This collaborative effort is dedicated to establishing and upholding the highest standards for metadata across various platforms, which include press, online, and mobile. TEMDG is therefore able to ensure unparalleled metadata coverage and, subsequently, highly sophisticated user experience. About ContentWise ContentWise is the AI-powered customer experience company that transforms how leading video operators, publishers, and digital brands engage audiences. ContentWise enriches content and metadata, analyzes user behavior, and delivers advanced recommendations, personalization, and discovery capabilities that maximize audience monetization. Through UX Engine 11, its production-ready agentic AI platform, editorial and marketing teams automate content workflows and deliver hyper-personalized experiences that drive conversions, loyalty, and retention. Managing the digital experience of 100+ million global users each day, ContentWise powers personalization and discovery for leading media brands including ITV, Telefonica, Allente, Telenor, RAI, Dish and Telecom Argentina. As part of Moviri, ContentWise brings and extends its proven AI capabilities with Moviri AI Labs, delivering enterprise-grade solutions including process automation, content and vision intelligence, curated generation, custom model development using multi-agent architectures and graph RAG technology. With offices in Milan, Boston and Los Angeles, ContentWise combines deep technical expertise with industry knowledge to help customers create intelligent, personalized customer experiences that drive business growth.

ContentWise
Sep 9th, 2025
Viaccess-Orca and ContentWise Announce Strategic Partnership to Elevate TV User Experiences

PARIS - Sept. 9, 2025 - Viaccess-Orca (VO), an Orange Group subsidiary and a global leader in OTT / TV platforms, content protection, and data-driven solutions, announced today a strategic partnership with ContentWise, a leader in AI-based digital experience solutions.

4rfv
Sep 9th, 2025
Viaccess-Orca Partners With ContentWise

Viaccess-Orca (VO) has announced a strategic partnership with ContentWise, a leader in AI-based digital experience solutions.

PR Newswire
Jul 7th, 2025
ContentWise Introduces Advanced AI Agents in its UX Engine to Automate and Hyper-Personalize Digital Customer Experiences

ContentWise introduces advanced AI agents in its UX Engine to automate and hyper-personalize digital customer experiences.

ContentWise
Sep 14th, 2024
AD Digital and ContentWise Announce Strategic Partnership, Bringing Content Experience Solutions to the LATAM Market

São Paulo, Brazil - September 13, 2024 - AD Digital, a service provider and solutions integrator for the Latin American market, today announced a strategic partnership with ContentWise, a renowned AI platform for user experience personalization and editorial curation automation.

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