Get to know ControlUp Pulse AI. July 26, 2026 Updated on: August 4, 2026 Duration: 5 minutes ControlUp Pulse AI transforms IT operations from reactive problem observation to proactive, intelligent resolution through its integrated suite of AI-powered capabilities designed for hybrid environments. * ControlUp Pulse AI introduces Resolve for self-service endpoint resolution with agentic AI, Assist for contextual intelligence and natural language interaction, and Insights for anomaly detection to distinguish meaningful signals from noise. * This comprehensive platform aims to deliver improved reliability, higher productivity, and cost efficiency by automating routine tasks and enabling governed autonomy in IT operations, shifting the focus from manual oversight to managing autonomous systems. IT teams did not invest years in deploying agents, collecting telemetry, and building dashboards simply to observe problems as they unfold. Yet in today's hybrid and heterogeneous environments, greater visibility often creates more noise rather than better outcomes. The real challenge for IT leaders is no longer understanding what is happening, but ensuring issues are resolved quickly, automatically, and with confidence. ControlUp Pulse AI is designed to meet that challenge through three tightly integrated capabilities: Resolve, which brings proactive and self-service resolution directly to the endpoint; AI Assistant, which provides contextual intelligence and guided action across the platform; and Anomaly Detection, which separates meaningful signals from background noise. Together, these capabilities turn insight into action and move IT operations from reactive response to proactive, intelligent resolution. Pulse AI resolve. ControlUp Resolve is anchored by the Self-Service Hub, an on-device command center designed to detect and resolve performance issues before they disrupt productivity. By shifting support closer to the endpoint, the Hub enables employees to resolve issues independently or escalate them with full diagnostic context. In many cases, this prevents tickets from being created at all. Agentic AI self-service. The self-service hub's agentic AI represents a meaningful evolution in IT operations. These AI agents do more than recommend actions. They select tools, execute remediations within defined policies, and verify outcomes when required. Over time, agents learn from results and refine playbooks, which reduces the need for manual configuration. This allows IT teams to move from constant firefighting to strategic oversight by automating routine issues, escalating complex cases with context, and improving service quality without proportional headcount growth. Proactive issue detection and recommendations. Detection only matters when it leads to timely and effective action. ControlUp pairs proactive issue identification with prescriptive recommendations that guide teams from awareness to resolution using real-time conditions and historical patterns. Humans remain in control but no longer start from scratch. The system proposes next steps, and leaders can approve, adapt, or automate them. This approach reduces mean time to resolution while strengthening consistency and governance. Context-Rich AI escalations. When escalation is required, ControlUp automatically creates complete tickets with full diagnostics attached. This eliminates back-and-forth and accelerates troubleshooting. Pulse AI Assistant. ControlUp AI Assistant is not a standalone chatbot. It is an intelligence layer embedded across the platform. AI Assistant unifies AI support, anomaly detection, and proactive recommendations into a coordinated progression from insight to mitigation and ultimately to controlled autonomy. The result is a shift of work from people to policy-governed AI without sacrificing transparency or trust. With AI Assistant, teams interact with their environment through natural language. Instead of navigating dashboards and manually correlating signals, practitioners receive contextual explanations of what is happening, why it matters, and where to focus. This shortens time to understanding, reduces unnecessary escalations, and enables senior staff to focus on higher-value work. Pulse AI Insights. Static thresholds fail to reflect real-world variability. ControlUp's anomaly detection establishes behavioral baselines, highlights meaningful deviations, and suppresses noise. Alerts evolve from simple threshold breaches into signals that indicate real changes in system behavior. This improves reliability while reducing alert fatigue. The business value of AI in IT operations. For executives, the value of AI in IT is measured in outcomes. Faster detection and resolution translate directly into reduced downtime, fewer support tickets, improved employee experience, and better margins. ControlUp Pulse AI converts large volumes of telemetry into prioritized action and, increasingly, into governed autonomy. This allows organizations to scale without increasing operational complexity. * Improved reliability: Earlier detection, fewer false positives, and faster remediation reduce user impact. * Higher productivity: Less manual analysis and fewer escalations free experts to focus on strategic initiatives. * Cost efficiency: Automation absorbs routine workload and limits the need for bespoke tooling and manual runbooks. * Governed autonomy: Policies, verification steps, and audit trails ensure trust as more actions are executed by AI. IT is evolving from operating complex systems to overseeing autonomous, learning operations. ControlUp is built for this future as an AI-first platform that moves from insight to action to autonomy. Executives do not need more dashboards. They need consistent decisions and measurable results. ControlUp Pulse AI is designed to deliver both. Join ControlUp, Inc for a webinar: Check out the replays of the Pulse AI Webinar series Jeff johnson. Jeff is a product marketing manager for ControlUp. He is responsible for evangelizing the Digital Employee Experience on physical endpoints such as Windows, macOS, and Linux. Jeff has spent his career specializing in enterprise strategies for client computing, application delivery, virtualization, and systems management. Jeff was one of the key architects of the Consumerization of IT Strategy for Microsoft, which has redefined how enterprises allow unmanaged devices to access corporate intellectual property.

ControlUp named a Gartner magic quadrant Leader for DEX Management. ControlUp has been named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Digital Employee Experience (DEX) Management Tools, marking the third consecutive year the company has received the recognition. ControlUp attributes the achievement to its continued innovation in real-time visibility, automation, and agentic AI as it advances toward Autonomous Endpoint Management. In ControlUp's opinion, its position as a Leader for Completeness of Vision and Ability to Execute reflects its consistent delivery of value to organizations navigating increasingly complex digital workspace environments. ControlUp believes this recognition underscores the rapid adoption of ControlUp ONE, a Customers' Choice unified platform that provides real-time visibility, proactive remediation, and intelligent automation across desktops, Cloud PCs, virtual workspaces, SaaS apps, and unified communications. Powered by Agentic AI, the platform continuously analyzes real-time signals to detect issues and initiate self-healing optimizations without manual intervention. Cloud Storage "Being named a Leader for the third consecutive year is a proud moment for ControlUp and, we believe, a reflection of the value our customers and partners are seeing every day," said Jed Ayres, CEO, ControlUp. "The DEX market is moving fast from visibility to action. IT teams no longer just need more dashboards. They need systems that can detect, diagnose, and remediate issues before employees are impacted. That is the shift we are driving with ControlUp ONE, Pulse AI, and our vision for Autonomous Endpoint Management." "We are thrilled that Gartner has recognized ControlUp as a Leader in DEX for the third year in a row. We believe this recognition gives us a strong foundation to define what comes next: Autonomous Endpoint Management, where real-time visibility, AI, and automation help digital workspaces run more intelligently and with less manual effort," said Gadi Feldman, Chief Product Officer, ControlUp. According to a Gartner report, "Innovation Insight for Digital Workplace Operations Automation Platforms[1],"by 2029, 70% of enterprises will deploy agentic AI as a part of IT infrastructure operations, compared to less than 5% in 2025." ControlUp believes this market shift aligns directly with its strategy to help IT teams move from reactive troubleshooting to automated, AI-assisted operations. ControlUp continues to expand its platform with capabilities designed to improve IT efficiency, reduce support costs, and consolidate fragmented tools, including: * Automated Actions and Agentic AI: Pulse AI delivers AI-assisted insights, guided troubleshooting, and intelligent automation across managed environments. * Expanded Endpoint Coverage: Extends visibility and action across physical devices, virtual desktops, Cloud PCs, SaaS applications, and unified communications. * Advanced Orchestration: Enables low-code workflows, self-healing actions, and employee self-service to help IT move from reactive support to proactive operations. * Unified Communications Monitoring: Provides deeper visibility into Microsoft Teams and Zoom performance to help IT identify and resolve collaboration issues faster. As of May 2026, the ControlUp ONE platform holds a 4.7 out of 5-star rating based on over 330 reviews on Gartner Peer Insights(TM). One customer in the insurance industry noted: "ControlUp provides us in-depth insights into a very large environment... we can better understand user experiences and device performance without the need to export data to other tools. All of this is achieved within one tool, largely guided or automated by ControlUp."

ControlUp appoints marketing and AI visionary Tim Freestone as Board Advisor. GlobeNewswire | ControlUp Today at 6:02am PDT SAN FRANCISCO, April 29, 2026 (GLOBE NEWSWIRE) - ControlUp, the pioneer of Autonomous Endpoint Management (AEM) which leverages agentic AI to allow digital workspaces to run themselves, today announced the appointment of technology marketing visionary Tim Freestone as an Advisor to the Board. Freestone brings more than 20 years of experience in corporate strategy and marketing leadership, with deep expertise in scaling high-growth technology organizations and driving go-to-market (GTM) excellence. The appointment follows ControlUp's recent milestone of surpassing $100 million in annual recurring revenue (ARR). This growth marks the company's strategic evolution from a category leader in Digital Employee Experience (DEX) to a pioneer in AEM, leveraging agentic AI to redefine modern workspace management through fewer tools, fewer trouble tickets, and less human troubleshooting. "I have had the pleasure of working with Tim over the past two decades. He is a bold and brilliant mind. His real-world experience building and optimizing global marketing and strategy functions through the use of AI at leading enterprise technology companies makes him an invaluable addition to our advisory bench," said Jed Ayres, CEO of ControlUp. "As we lead the shift from DEX to AEM, Tim's perspective will help sharpen our GTM strategy, strengthen our positioning, and accelerate our next phase of growth." "ControlUp is at a pivotal moment as it leads the IT shift from reactive to autonomous management," said Freestone. "I am excited to work with Jed and the leadership team to help scale the impact of AEM and solidify ControlUp's position as the definitive market leader in this new groundbreaking category." Freestone currently serves as Chief Strategy Officer at Kiteworks, where he leads corporate strategy initiatives following his tenure as Chief Marketing Officer since joining the company in 2021. Across his career, he has built and scaled marketing organizations, modernized go-to-market execution, and elevated brand positioning for enterprise technology companies. Freestone is a frequent presenter at AI and Security industry conferences, where he is recognized for his innovative approach to how sales, marketing, and product teams can leverage AI to optimize the GTM strategy for SaaS solutions. Prior to Kiteworks, Freestone was Vice President of Marketing at Contrast Security, where he built out the company's global marketing organization and helped elevate its brand into a recognized leader in application security. Earlier, as Vice President of Corporate Marketing at Fortinet, he led a comprehensive rebranding effort and developed go-to-market operations for multiple solution portfolios encompassing more than 30 products. He also held leadership roles at NetApp, where he drove demand strategy and operational optimization across the Americas, and co-founded a marketing services agency delivering programs for technology companies of all sizes. About ControlUp ControlUp is defining the next chapter in modern workspace management with Autonomous Endpoint Management (AEM). By unifying Digital Employee Experience (DEX) and IT operations with agentic AI, ControlUp moves organizations beyond the limitations of reactive troubleshooting toward a self-healing environment that operates more autonomously at scale. The platform integrates real-time signals with AI-driven decisioning and automated remediation to resolve issues before they impact employees, reduce operational complexity, and consolidate fragmented toolsets. Organizations advance to a state where IT works smarter, employees stay productive, and the digital workspace runs itself. Learn more at www.controlup.com. This is a paid placement. For further inquiries, please contact GlobeNewswire directly.