Convoso launches Voice AI Agent to scale lead qualification and call handling. Built into Convoso's outbound sales platform, the voice AI agent combines human-like conversations, sub-second responses, and direct handoffs to human teams. Convoso, the outbound sales platform for high-velocity revenue teams and contact centers, today announced the general availability of Convoso Voice AI Agent, a no-code product designed to engage and qualify leads at scale before transferring sales-ready prospects to human agents. Built natively into Convoso, the agent lets businesses manage AI conversations and human handoffs within the same outbound operation, using shared campaign workflows, reporting, and compliance controls without adding a separate Voice AI tool. Making Voice AI work at scale takes more than a natural-sounding voice. It requires call deliverability, campaign management, and compliance controls. That's why we made Voice AI native to Convoso." - Nima Hakimi, Convoso CEO and Co-Founder Convoso Voice AI Agent helps teams expand qualification capacity as lead volumes change, without adding human headcount at the same rate. It handles repetitive initial engagement and qualification so experienced salespeople can spend more time with qualified prospects who are ready for the next step. Alongside outbound lead qualification, Convoso Voice AI Agent handles inbound inquiries, schedules appointments, answers routine questions, and routes callers to the appropriate team or department. Early customers put Voice AI to work During an initial 36-hour test, Tort Intake Professionals made more than 150 contacts using Convoso Voice AI Agent. Approximately 10-12% of those contacts were successfully validated and warm-transferred to human specialists. The results gave the team confidence to expand testing into more advanced lead-screening workflows. "We manage tens of thousands of outbound calls every day, but the conversations that matter most require human attention," said Nicholas Ward, Director of Business Operations at Tort Intake Professionals. "Convoso Voice AI Agent helps us make those initial connections and bring our specialists into the conversation when they add the most value." At Ace Building Materials, a family-owned supplier, salespeople were juggling in-person customers and incoming calls while other callers waited on hold. The team now uses Convoso Voice AI Agent to handle those calls, identify customer needs, and route callers to the appropriate staff, helping keep customers engaged and preserve opportunities to make a sale. "We were able to quickly set up Convoso Voice AI Agent and see immediate results," said Josh Zakarya, President at Ace Building Materials. "It's impressive to see how well it's handling these calls, how smart it is, how quick it is to respond, to answer a question, to get it to the right department." Designed for live sales conversations To keep prospects engaged through natural, responsive conversations, Convoso Voice AI Agent combines approximately 600-millisecond response times with intelligent interruption handling. Trained on real sales conversations, it pairs Convoso's proprietary technology with a choice of AI models, text-to-speech options, and more than 700 voices to tailor the experience to each business. Voices are configurable by emotional tonality, speed, and other voice features. Voice cloning is also available. The AI agent recognizes everyday acknowledgements without unnecessarily stopping, navigates objections and interruptions, maintains context, and transfers qualified prospects to a human agent. It supports multilingual conversations and can switch languages mid-call, helping businesses communicate with customers in their preferred language. "Voice AI will handle a growing share of outbound conversations, and the companies that win will run it inside a platform built for outbound," said Nima Hakimi, CEO and Co-Founder of Convoso. "After 20 years in this industry, we know making Voice AI work at scale takes more than a natural-sounding voice. It requires call deliverability, campaign management, and compliance controls. That's why we made Voice AI native to Convoso - so our customers can scale conversations while human sellers focus where they add the most value." Voice AI built into the outbound operation Native integration with the Convoso outbound platform gives teams: Faster deployment. A no-code experience makes it easier to build and deploy agents. Auto Workflow can use historical call recordings to help create optimized qualification workflows without requiring teams to script every path from scratch. Connected performance data. AI and human activity are visible within Convoso's campaign and call-performance reporting, giving teams a clearer view from initial outreach through qualification and transfer. Established compliance guardrails. AI-powered outreach can use Convoso controls such as DNC checks, state-level dialing restrictions, time-of-day rules, and PII redaction, configured to support each customer's policies and risk tolerance.

Convoso announces "Convoso for Salesforce" on Salesforce AgentExchange. Apr 29, 2026 3 min. read Outbound teams using Agentforce Sales can now benefit from improved speed-to-lead and productivity for outbound campaigns. Los Angeles, CA - Convoso, a leading provider of AI-powered outbound contact center software, today announced the launch of "Convoso for Salesforce," now available on AgentExchange, Salesforce's marketplace that brings together the rich ecosystems of AppExchange, Slack, and Agentforce into one experience - making it easy for customers to discover, buy, activate, and manage trusted solutions across Salesforce and Slack. Convoso for Salesforce was purpose-built to help Salesforce users run scalable outbound sales campaigns with the pacing, automation, and control required to keep agents in live conversations. AgentExchange provides a trusted ecosystem of nearly 14,000 vetted apps, agents, sub-agents, tools, MCP servers, integrations, and experts that help customers solve their unique business challenges faster. Now embedded directly within Agentforce Sales, the Salesforce CRM that revenue teams rely on, Convoso for Salesforce unifies dialing, campaign orchestration, number intelligence, and compliance management within a single Salesforce instance - replacing disconnected tools with a centralized outbound execution hub. With integrated campaign automation, intelligent number management, and built-in compliance guardrails, teams can increase answered calls, stay compliant, and drive more efficient, measurable revenue performance. Whether organizations are running high-velocity sales or precision outreach, Convoso for Salesforce delivers predictive dialing with under five-second speed-to-lead and 97 percent answering machine detection accuracy - helping teams stay productive while navigating evolving call screening and carrier constraints. Customers also experience reduced risk of spam or scam flagging, an increasingly complex issue that traditional dialing platforms are not designed to manage proactively. Behind the scenes, contact center managers and admins gain real-time visibility through performance dashboards that surface actionable insights as campaigns run. This control helps teams optimize outbound productivity, strengthen call trust, and reach prospects faster. Convoso makes it easier for Salesforce customers to discover and deploy outbound execution capabilities that improve efficiency, accelerate speed-to-lead, and drive stronger revenue outcomes. "Convoso for Salesforce brings together the power of Salesforce with the dialing performance and campaign intelligence revenue teams need to compete today. By embedding Convoso directly into the Salesforce workflow, we're enabling organizations to reach more customers, faster, while maintaining the compliance and operational control required to scale," said Nima Hakimi, CEO and Co-Founder of Convoso. "We're excited to bring this to market and help customers turn Salesforce into a true engine for outbound revenue." "The Convoso for Salesforce integration is incredibly valuable to our business. Agents can stay focused on live conversations that drive sales," said Gennadiy Belikov, CEO, Fortifi Capital. "The ability to quickly log call outcomes for leads that synchronizes in real-time within Salesforce is a force multiplier for our team, giving us the ability to understand our business results quickly and efficiently." "Convoso for Salesforce is a welcome addition to AgentExchange, as it accelerates business transformation for customers by strengthening outbound execution capabilities for Agentforce Sales and Service customers," said Brian Landsman, CEO of AgentExchange and EVP of Global Partnerships. "AgentExchange is constantly evolving to connect customers with the right apps and experts for their business needs." Salesforce, Agentforce, AgentExchange, AppExchange, and others are among the trademarks of Salesforce, Inc. Schedule a demo. Supercharge your sales with its AI-powered contact center platform.

Convoso showcases ai-powered outbound call center innovations at LeadsCon 2026. Apr 22, 2026 2 min. read Convoso unveils new AI innovations for outbound call centers at LeadsCon 2026, highlighting advancements in automation, analytics, and conversion performance. Los Angeles, CA - Convoso, a leading AI-powered outbound call center platform for revenue teams, announces its participation in LeadsCon Las Vegas 2026, taking place April 22-24, where it will exhibit and serve as the official registration sponsor. As Convoso marks its 20th year in the industry, the company continues to invest in advancing lead generation and contact center optimization. At this year's event, Convoso will showcase a series of new platform innovations designed to help outbound teams increase contact rates, improve agent performance, and drive higher conversions through real-time intelligence and AI automation. New innovations for ai-driven outbound performance. Building on 20 years of innovation in outbound contact center technology, Convoso will introduce several new capabilities at LeadsCon that expand its platform and support high-performance revenue teams: * Convoso for Salesforce - Enables Salesforce users to run scalable outbound sales campaigns with the pacing, automation, and control required to keep agents in live conversations. * Agentic AI - Automates personalized engagement with leads across voice and text, enabling scalable outreach at a lower cost. * Advanced Analytics - Provides real-time visibility into performance, enabling continuous optimization of outreach and conversion strategies. * Conversation Intelligence - Delivers AI-captured insights from voice interactions to improve agent coaching and outcomes. * Phone Number Remediation - Restores flagged numbers to improve answer rates and expand reachable audiences. * Agent Outcome-Based Routing - Matches high-value leads with the agents most likely to convert, maximizing revenue potential. "These innovations reflect Convoso's focus on helping outbound contact centers operate more efficiently, increase answer rates, and convert more leads in a competitive and highly regulated environment," said Lisa Leight, CMO at Convoso. Industry panel sessions. Convoso's VP of Product Marketing, Daniel Foppen, will speak in two sessions focused on the evolving role of AI in outbound contact centers: Meet Convoso at LeadsCon 2026. Attendees are invited to visit Convoso at booth #417 to learn how to optimize outbound performance. As the event's registration sponsor, Convoso will also play a central role in welcoming attendees and supporting the overall event experience. Schedule a demo. Supercharge your sales with its AI-powered contact center platform.