C

Crossfuze

ServiceNow consulting and managed ITSM services

Overview

Crossfuze helps organizations accelerate long-term ServiceNow digital transformation by providing consulting, implementation, optimization, and managed services through an elite global partner network. Its offerings cover new ServiceNow deployments (e.g., Smart Launch ITSM with 30-day go-live and 90-day guarantee), business case development and roadmap audits, and ongoing value for existing users (SMART SAM/SMART PPM and ManagedNow). The company differentiates itself with 19 years of Enterprise Service Management experience, 2,500+ implementations, and recognition as a ServiceNow Elite partner, enabling faster time-to-value and predictable outcomes. Its goal is to deliver reliable, scalable, and cost-conscious ServiceNow solutions that help organizations realize their ServiceNow vision.

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About Crossfuze

Simplify's Rating
Why Crossfuze is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

ConsultingEnterprise Software

Company Size

1-10

Company Stage

Acquired

Total Funding

N/A

Headquarters

Buffalo, NY

Founded

2000

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Simplify's take

What believers are saying

  • ServiceNow's April 2026 AI-native tiers bundled Now Assist, Moveworks, and Workflow Data Fabric.
  • Crossfuze launched Flow by ServiceNow in October 2026 with a 30-day trial.
  • ServiceNow highlighted Crossfuze as Consulting and Implementation Partner of the Year 2025.

What critics are saying

  • ServiceNow can compress partner margins by bundling AI into every tier.
  • Flow's controlled availability and $10K entry price limit near-term adoption outside North America.
  • If ServiceNow builds direct managed services, Crossfuze's pure-play moat erodes fast.

What makes Crossfuze unique

  • ServiceNow named Crossfuze an Elite Americas partner with 4.82 CSAT in 2026.
  • Crossfuze sells implementation, managed services, and built-with offerings across the full platform lifecycle.
  • Its 2026 focus on AI readiness and business reinvention matches ServiceNow's new pricing model.

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Company News

PR Newswire
Feb 28th, 2025
Crossfuze Reçoit Le Prestigieux 2025 Servicenow Elite Consulting Implementation Partner Of The Year Award

MINNEAPOLIS, 28 février 2025 /PRNewswire/ -- Crossfuze a annoncé aujourd'hui avoir reçu le prestigieux 2025 ServiceNow Elite Consulting and Implementation Partner of the Year - Americas Award, qui célèbre le travail remarquable des partenaires qui apportent une valeur exceptionnelle aux clients de l'écosystème ServiceNow. Les lauréats du ServiceNow Partner of the Year Award sont évalués selon un processus rigoureux qui prend en compte de nombreux facteurs tels que la satisfaction de la clientèle, la qualité des solutions proposées et la valeur ajoutée apportée aux clients de la plateforme.Cette récompense, combinée aux douze pratiques validées ServiceNow de Crossfuze, à sa spécialisation dans l'expérience client et à son équipe qualifiée de maîtres architectes agréés (Certified Master Architects) et d'architectes ingénieurs agréés (Certified Technical Architects), positionne Crossfuze comme un leader dans l'écosystème des partenaires.« En se focalisant sur la qualité des mises en œuvre de la Now Platform, Crossfuze a obtenu le prix Elite Consulting & Implementation Partner of the Year pour la région des Amériques. Son engagement en faveur des solutions transformatrices, des déploiements transparents et de la réussite des clients la distingue comme un leader de l'écosystème ServiceNow », a déclaré Ira Simon, directeur principal des Programmes partenaires et de la Stratégie chez ServiceNow.« Nous sommes honorés de recevoir cette reconnaissance de la part de ServiceNow », a confié pour sa part Steve Griffiths, PDG de Crossfuze. « Ce prix reflète l'attention constante que nous portons à l'obtention de résultats commerciaux significatifs pour nos clients, ainsi que le travail exceptionnel accompli par notre équipe talentueuse. »« Le prix témoigne de la force de nos partenariats, tant avec nos clients qu'avec ServiceNow », a ajouté Nick McGillivray, président et directeur des recettes de Crossfuze. « Offrir une valeur tangible à nos clients sur la plateforme ServiceNow nécessite une expertise approfondie, une véritable collaboration et une focalisation sans compromis sur la réussite du client

PR Newswire
Feb 28th, 2025
Crossfuze Wird Mit Der Prestigeträchtigen Auszeichnung „Servicenow Elite Consulting Implementation Partner Of The Year 2025" Geehr

MINNEAPOLIS, 28. Februar 2025 /PRNewswire/ -- Crossfuze gab heute bekannt, dass das Unternehmen den prestigeträchtigen „2025 ServiceNow Elite Consulting and Implementation Partner of the Year - Americas Award" erhalten hat, mit dem die herausragende Arbeit von Partnern gewürdigt wird, die Kunden im ServiceNow-Ökosystem einen außergewöhnlichen Mehrwert bieten. Die Empfänger der ServiceNow Partner of the Year-Auszeichnungen werden in einem strengen Verfahren bewertet, das zahlreiche Faktoren wie die Kundenzufriedenheit, die Qualität der Lösungen und den Mehrwert für die Kunden auf der Plattform berücksichtigt.Diese Auszeichnung in Kombination mit den „12 ServiceNow Validated Practices" von Crossfuze, der Spezialisierung auf Kundenerfahrung und dem kompetenten Team von Certified Master Architects und Certified Technical Architects positioniert Crossfuze als führendes Unternehmen im Partner-Ökosystem.„Crossfuze hat sich mit seinem Fokus auf qualitativ hochwertige Now Platform-Implementierungen die Auszeichnung Elite Consulting & Implementation Partner of the Year in Amerika verdient. Ihr Engagement für transformative Lösungen, nahtlose Implementierungen und Kundenerfolg zeichnet sie als führendes Unternehmen im ServiceNow-Ökosystem aus", sagt Ira Simon, Sr. Director of Partner Programs & Strategy, ServiceNow.„Wir fühlen uns geehrt, diese Anerkennung von ServiceNow zu erhalten", sagte Steve Griffiths, CEO von Crossfuze. „Diese Auszeichnung spiegelt unsere unermüdliche Konzentration auf die Erzielung sinnvoller Geschäftsergebnisse für unsere Kunden und die außergewöhnliche Arbeit unseres talentierten Teams wider."„Diese Auszeichnung ist ein Beweis für die Stärke unserer Partnerschaften – sowohl mit unseren Kunden als auch mit ServiceNow", so Nick McGillivray, President und CRO von Crossfuze

Crossfuze
Jan 30th, 2025
Crossfuze unveils 'Extend', a game-changer in ServiceNow management and support

Crossfuze, a full spectrum ServiceNow Elite service provider known for its innovative strategies, today proudly announces the launch of 'Extend,' the latest in the firm's suite of service offerings that ensure ongoing success with ServiceNow.

PR Newswire
Jan 23rd, 2025
Crossfuze Paves The Way For Servicenow Partner Excellence: Retains Elite Partner Status And Earns Customer Experience Specialization

MINNEAPOLIS, Jan. 23, 2025 /PRNewswire/ -- Crossfuze, a global leader in ServiceNow solutions, proudly announces its continued recognition as an Elite Partner - one of fewer than 80 partners worldwide to hold this prestigious designation now. This milestone reflects Crossfuze's unwavering commitment to delivering exceptional ServiceNow services and tailored solutions to support clients throughout their entire ServiceNow journey.In addition to maintaining its Elite Partner status, Crossfuze has earned the highest accolade in the Customer Workflow field: the Customer Experience Specialization from ServiceNow. Crossfuze is one of only six partners globally to receive any kind of Specialization designation, highlighting the company's position as a leader in transforming customer experiences through innovative workflow solutions on the ServiceNow platform."We are honoured to be recognised as one of the top ServiceNow partners globally," said Steve Griffiths, CEO of Crossfuze. "Our team's dedication to excellence and our focus on customer success have been instrumental in achieving these milestones. The Customer Experience Specialization is a testament to our commitment to delivering unparalleled value to our clients."These achievements are further strengthened by Crossfuze's success in attaining 12 validated practices in 2024 spanning a wide range of ServiceNow solutions, demonstrating the company's ability to support clients through every phase of their journey."Crossfuze continues to show outstanding commitment to our joint customers," said Erica Volini, Executive Vice President of worldwide industries, partners, and go-to-market at ServiceNow

PR Newswire
Nov 2nd, 2023
Crossfuze Earns 2023 Great Place To Work Certification™

"Every employee is the key to the success of our customers and our business, and we thank them for all they have done to help us earn this incredible recognition." - Steve Griffiths, COO at Crossfuze. .

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