Cyara appoints Ben Corser as APAC go-to-market chief. Mon, 7th Sep 2026 (Today) Cyara has appointed Ben Corser as General Manager and SVP, Go-to-Market for Asia-Pacific, adding regional leadership as it expands across APAC. Corser joins the Melbourne-founded customer experience technology company from NiCE. He will lead Cyara's APAC business and go-to-market strategy, including customer and partner relationships across the region. The appointment comes as Cyara seeks to deepen its presence in what it describes as one of its most important growth markets. The company says several large Australian organisations already use its platform, including two of the Big Four banks, two of the country's three national mobile network operators and the largest supermarket retailer. Corser brings experience from a range of global technology groups across the region. Before joining Cyara, he held senior roles at NiCE and previously worked at Matterport, SAP, EMC, Nokia and Microsoft. His background includes leading cloud and software organisations in Asia-Pacific, building regional teams, developing partner networks and overseeing growth and transformation programs for enterprise technology businesses. Regional focus The hire underscores Cyara's focus on Australia as both its home market and a base for broader regional expansion. The company is positioned around the testing, monitoring and governance of AI agents and customer journeys used in customer service environments. That market is drawing greater attention as businesses move AI systems from pilot projects into live customer interactions. As they do, companies are facing questions about quality, compliance and whether automated agents behave as intended in production. Cyara says more than 450 enterprises use its products. It also says it works across multiple customer contact channels, major cloud contact centre providers and more than 55 AI agent vendors. Sushil Kumar, Chief Executive Officer of Cyara, linked the appointment to that broader shift in enterprise demand. "Australia is where Cyara began, and it remains an incredibly important market for our business. We see a significant opportunity to deepen our investment here and across APAC as enterprises rethink how they deploy and govern AI in customer-facing environments." He added: "Ben brings the regional experience, customer focus and go-to-market leadership we need for this next chapter. His appointment is an important step in strengthening our relationships with customers and partners and expanding Cyara's presence across the region." Experience base Corser takes up the role as companies across Asia-Pacific weigh how to operationalise AI in customer-facing functions without increasing risk. In sectors such as banking, telecommunications and retail, businesses are under pressure to balance speed of adoption with oversight. His move from NiCE, a well-known supplier of customer engagement and contact centre technology, is notable in a market where software vendors are competing to define how AI is managed in service operations. Cyara's pitch to customers centres on proving AI systems are ready before deployment, then checking live interactions for quality and compliance after launch. That places the company in a part of the market focused less on creating AI agents and more on validating and monitoring them. Corser pointed to trust as a key issue for businesses expanding AI use in customer service. "Enterprises across APAC are moving quickly to put AI into real customer interactions, but scaling that technology requires more than innovation - it requires trust." "Cyara has a unique opportunity to help organizations prove their AI agents and customer journeys are ready for the real world. I'm excited to build on Cyara's roots in Australia, work even more closely with our customers and partners, and expand the company's impact throughout APAC," he added. The appointment also highlights continued hiring and leadership investment in Australia by technology companies with regional ambitions. For Cyara, founded in Melbourne, placing an APAC commercial lead in the local market signals that it sees domestic enterprise demand as central to its next phase of growth. In practical terms, Corser's role is likely to include sales strategy, partner development and regional execution as customer service teams adopt more AI-driven tools. It will also place him at the centre of conversations with enterprises seeking ways to test and oversee AI agents before and after deployment. Cyara says the appointment is intended to strengthen relationships with customers and partners and broaden the company's reach across Asia-Pacific.

Cyara, an AI trust company for customer experience, has appointed Ben Corser as General Manager and SVP, Go-to-Market for Asia-Pacific. The move reinforces the company's investment in Australia and its commitment to regional growth. Asia-Pacific is one of Cyara's most important markets. The company serves major Australian organisations, including two Big Four banks, two of three national mobile operators, and the country's largest supermarket retailer. Corser brings extensive experience leading cloud and software organisations across Asia-Pacific. He has held senior positions at NiCE, Matterport, SAP, EMC, Nokia and Microsoft. Cyara chief executive Sushil Kumar said the region presents significant opportunity as enterprises rethink AI deployment in customer-facing environments. Corser joins ahead of the Cyara Agentic CX Summit in Melbourne on 8 September.

PAXYL Solutions and Cyara announce strategic partnership to deliver AI confidence layer for agentic CX to enterprise contact centers. PAXYL's clients will gain access to the Cyara Agentic Platform, including functional and load testing, AI Trust validation, and real-time production monitoring, helping enterprises modernize their contact centers and deploy conversational AI with confidence. Montreal, August 20, 2026 PAXYL Solutions, a leader in cloud-based contact center and artificial intelligence solutions for customer experience, today announces a strategic partnership with Cyara, the AI confidence layer for agentic CX. Through this collaboration, PAXYL Solutions' clients will gain access to Cyara's full Agentic Platform, giving businesses the tools to test, validate, and monitor voice, digital, and conversational AI experiences across every stage of the customer journey, before, during, and after they reach production. As organizations move off legacy IVR and on-premises contact centers onto modern cloud platforms, and add AI agents into the mix, the risk of undetected failure grows with it. According to Metrigy's 2025-26 global CX study of 656 companies, nearly 35% of organizations have already implemented a CX assurance tool and a further 52.5% are planning or evaluating one, with new risks introduced by AI and automation cited as the top pain point driving adoption. Manual testing simply cannot keep pace with the scale of a cloud migration or the unpredictability of an AI agent in production. Cyara's platform closes that gap across the full lifecycle. It provides complete observability and assurance across the entire customer journey from AI agents, traditional channels, human handoffs, to telco, network endpoints and agent desktop readiness as an independent, vendor-neutral provider. And as enterprises accelerate their shift from AI pilots to full production deployments, Cyara gives organizations an AI confidence layer that goes beyond traditional testing to validate that conversational AI and voice agents behave reliably, safely, and in compliance with regulatory requirements at every stage of the customer journey. What impressed Paxyl about Paxyl is their deep, on-the-ground understanding of what enterprises need from their contact centers, from bilingual delivery to the regulatory realities of industries like financial services, insurance and government. Combining that expertise with Cyara's agentic CX assurance means organizations can validate their CCaaS and AI investments before they ever reach a customer, giving them the confidence to modernize without risking the experience upon which they've built their reputations. Rosemary Cormican Cyara VP Global Partners This partnership is a natural extension of its mission: helping its clients deliver customer experiences they, and their customers, can trust. Paxyl support its clients' contact centre journey end to end, from platform selection and integration, through migration, to the professional services, consulting, and support that keep it running. Cyara removes the single biggest risk in that journey: unvalidated change, whether that's a new IVR flow, a peak-season traffic spike, or a bot going live. Paxyl is proud to now offer that full solution to its clients, all through one partner. Catherine Fortuna PAXYL Solutions Senior Director, Strategic Growth By partnering with PAXYL Solutions, Cyara expands its reach through a partner recognized for its expertise in contact centers and customer experience. Beyond platform distribution, both companies will support organizations in defining their agentic CX assurance strategies, embedding testing, monitoring, and observability into migration projects, and building the governance needed to scale AI-powered CX responsibly. Documented outcomes from Cyara customers 88 %. of customer inquiry volume deflected away from human agents 90 %. of abandoned calls recaptured with real-time CX monitoring 70 %. faster development cycles through automated testing Enterprises across telecommunications, financial services, insurance, healthcare technology, and biopharmaceuticals rely on Cyara to assure customer journeys at scale. Cyara is used by more than 450 companies to assure more than 350 million customer journeys every year. About PAXYL Solutions. PAXYL Solutions is the partner organizations trust to turn contact center transformation into a competitive advantage, not a risk. Every customer interaction carries a brand's reputation with it, and getting the platform, the AI, and the people right the first time matters. For more than 20 years, PAXYL has guided organizations through that entire journey: vendor-agnostic platform evaluation and selection, implementation and migration, AI-powered strategy, and the 24/7 managed support that keeps it all running. A suite of proprietary tools, including Paxyl Email, Paxyl Fax, Paxyl Translate, and Paxyl Cloud Manager, accelerates deployment and reduces the risk of change along the way. Bilingual and headquartered in Montreal, PAXYL brings that expertise to highly regulated sectors such as financial services, insurance, healthcare, telecommunications, retail, government, and non-profits, wherever transformation is high stakes and there's no room to get it wrong. Visit Paxyl at www.paxyl.ca. About Cyara. Cyara is the AI confidence layer for agentic CX. AI agents are closer to employees than to lines of code: they reason, decide, and act in your brand's name, and they need to be supervised the way you'd manage new hires, not signed off once and left alone. The Cyara Agentic Platform tests component behavior, end-to-end journeys, and production-scale load before agents launch, and then continuously scores live conversations for quality and compliance in production. Paxyl catch drift, hallucinations, and violations as they happen, turning every failure into the next test in a self-improving loop. Cyara delivers agentic CX assurance across every channel, every major CCaaS provider, and more than 55 AI agent vendors. Find out why the top companies in insurance, banking, technology, healthcare, and life sciences choose Cyara to assure more than 5 billion customer relationships worldwide. Visit Paxyl at www.cyara.com. Media contact. PAXYL Solutions Catherine Fortuna Senior Director, Strategic Growth