NASCO and Doxim partner to modernize health plan administration and improve communications. Sep 09, 2026, 09:30 ET Collaboration brings together healthcare administration expertise and omnichannel communications capabilities to help health plans deliver engaging customer communications at scale ATLANTA, Sept. 9, 2026 /PRNewswire/ - NASCO, a leading provider of healthcare technology solutions, today announced a strategic partnership with Doxim(R), a leader in customer communications management (CCM) and engagement technology for highly regulated markets. The collaboration brings together NASCO's deep health plan administration expertise with Doxim's omnichannel communications capabilities to help health plans modernize operations and deliver more seamless, personalized experiences for all healthcare stakeholders. Health plans manage an increasingly complex set of interactions across the member journey, from enrollment and benefits information to claims-related communications and Explanation of Benefits (EOBs). At the same time, all stakeholders increasingly expect information to be timely, easy to understand and available through the channels they prefer. Through the partnership, NASCO and Doxim will help health plans integrate and modernize healthcare communications and enterprise content management, bridging the gap between core health plan administration and the communications members ultimately receive. Doxim's customer communications management capabilities complement NASCO's portfolio of healthcare technology solutions. With a single platform that supports the complete customer communications lifecycle, from creation to analytics, it enables secure, compliant delivery of critical communications across print and digital channels. "Health plans are under tremendous pressure to streamline operations and reduce costs while simultaneously improving the customer experience. This is harder than ever given the rapidly changing regulatory environment," said Alex Sharp, Chief Commercial Officer at NASCO. "Our partnership with Doxim extends our ability to help plans address both. By connecting the administrative capabilities at the core of the health plan with modern, omnichannel communications, we can help our clients deliver more connected, personalized, and engaging experiences." NASCO sits at the operational core of some of the nation's most complex health plans, supporting essential administrative functions including claims processing, membership and benefits, billing, alternative payment models, and member and provider servicing. Its portfolio is designed to help health plans modernize operations, reduce complexity and improve experiences while allowing solutions to work together or alongside existing technology environments. Doxim provides smart, integrated customer communications management technology and technology-enabled managed services supporting highly regulated industries, including healthcare. Its healthcare capabilities span print and mail, digital communications and omnichannel delivery for documents including EOBs, Evidence of Coverage, benefits summaries, enrollment materials and member ID cards. Built for flexibility, Doxim's technology helps health plans adapt as member expectations and communication preferences evolve. "Health plan communications represent some of the most important, and often most complex, interactions a member has with a health plan," said Scott Biel, Chief Revenue Officer at Doxim. "By partnering with NASCO, we have an opportunity to combine our platform, a complete system of record with a single view of communications, and omnichannel expertise with NASCO's deep understanding of health plan administration, helping plans deliver critical information securely, clearly, and efficiently in the channels their customers prefer." The collaboration reflects both companies' focus on helping health plans modernize without requiring wholesale replacement of existing technology. Together, NASCO and Doxim will provide health plans with flexible capabilities designed to improve operational efficiency, support digital transformation and create more consistent and better member, provider, and sponsor experiences. About NASCO NASCO empowers health plans to innovate, grow, and deliver better experiences through a comprehensive suite of healthcare technology solutions and services. For 40 years, NASCO has served some of the nation's leading health plans in simplifying complex administrative operations across claims processing, alternative payment model settlement, membership and billing, and customer engagement. NASCO combines deep industry expertise, proven technology, and a flexible approach to help organizations improve efficiency, accelerate transformation, and respond to a rapidly evolving healthcare landscape. NASCO is a wholly owned subsidiary of Blue Cross Blue Shield of Michigan. To learn more, visit https://www.NASCO.com About Doxim Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities, and healthcare. Doxim provides omnichannel communications and payment solutions that maximize customer engagement and revenue while reducing costs. Its software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated SaaS software and technology solutions. Learn more at http://www.doxim.com. SOURCE Doxim

Another exciting milestone: Doxim opens new location in Phoenix, AZ. News provided by. Doxim Phoenix boasts 64,000 square feet of production space designed to support its mission to deliver truly omnichannel experiences to clients. INDIANAPOLIS, Dec. 11, 2025 /PRNewswire/ - Doxim(R)(http://www.doxim.com), the leading communications management provider serving highly regulated markets, is excited to announce the official opening of its West Coast communications hub, Doxim Phoenix, a new state-of-the-art facility located in Phoenix, Arizona. This facility offers Doxim greater flexibility to better meet the needs of its clients in all channels within this evolving marketplace. The new site includes 64,000 square feet of modern production space equipped with leading-edge technology. Over the course of the year, Doxim successfully consolidated its Phoenix and Las Vegas locations and migrated existing production services to the new Phoenix site. Testing began in September and reached full production over the following months. Committed to executing customer communications requests with the highest level of quality and efficiency, Doxim's dedicated team of customer service and operations professionals ensured a smooth transition for clients. "After a year of planning and preparation, we're thrilled to announce the grand opening of Doxim Phoenix," says Kevin Svenson, Doxim's Executive Vice President, Operations. "I'm honored to have played a role in the construction and development of this new, state-of-the-art print and mail facility. Its success is a testament to our people and clients who inspire us to continue delivering solutions that represent the future of omnichannel communications." This new facility showcases a commitment to exceeding customer expectations, with improved processing for faster turnaround times, systems to deliver greater quality and accuracy, and an improved infrastructure that ensures fulfillment at scale. "The opening of our new facility is an example of our ongoing commitment to driving growth and efficiency for our partners, creating greater opportunities to strengthen customer engagement and build new connections," says Mike Hennessy, Doxim's Chief Executive Officer (CEO). "This investment ensures we better serve our clients by increasing our capacity, allowing us to deliver truly omnichannel experiences for our customers across North America." About Doxim Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities, and healthcare. Doxim provides omnichannel communications and payment solutions that maximize customer engagement and revenue while reducing costs. Its software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions. Learn more at http://www.doxim.com. SOURCE Doxim