Ecotrak, a facility and asset management software provider based in Irvine, California, has launched an expanded AI capabilities suite. The platform now features Claude Connector integration and ChatGPT-powered AI troubleshooting. The Claude Connector allows facility teams to search assets, review work order history, and create service requests through natural language. The system analyses maintenance history and asset data to identify potential failures before they escalate. Additional features include AI-powered work order summaries, image recognition for invoice and proposal processing, and energy management tools with anomaly detection. The platform also offers service provider recommendations based on repair history and proximity. Ecotrak customers receive a complimentary 90-day trial of the AI suite. After the trial period, select features will be available as an optional add-on to standard subscriptions.

Ecotrak launches ai-powered Facility Management suite with Claude Connector and ChatGPT integration. IRVINE, Calif., July 20, 2026 /PRNewswire/ - Ecotrak, a leading provider of AI-powered facility and asset management software, today announced the launch of its expanded AI capabilities suite, including the industry's first Claude Connector integration and a ChatGPT-powered AI Troubleshooting experience. The new features bring intelligent, conversational AI directly into the workflows facility teams already use every day. Business & Productivity Software When it comes to facilities management, staying ahead is everything. Ecotrak AI helps teams predict issues, automate repetitive work, and make better decisions by putting intelligent insights directly into daily workflows, without adding another tool to the stack. AI should work where your team already works. Ecotrak AI is embedded directly into existing workflows, helping facility teams find answers, automate tasks, and make better decisions without ever leaving the platform. Whether accessing AI insights on a work order, invoice, proposal, or service request, the intelligence is right where teams need it. From predictive maintenance and intelligent troubleshooting to proposal benchmarking and image recognition, Ecotrak AI transforms everyday operational data into actionable insights, surfacing repair history, spending patterns, asset performance, and vendor benchmarks automatically so nothing slips through the cracks. The best maintenance issues are the ones that never happen. Ecotrak AI identifies risks early, forecasts costs, and surfaces opportunities to save time and money so teams can stay ahead instead of playing catch-up. Predictive Intelligence analyzes maintenance history and asset data to flag likely failures before they become emergencies. Claude Connector: Get Answers and Take Action Instantly Ecotrak now connects with Claude, Anthropic's AI assistant. The Claude Connector brings Ecotrak's operational data, work orders, assets, locations and service providers, directly into a conversational AI interface. Facility teams can search assets, look up work order history, find the right service provider for a specific problem, or create a new service request entirely through natural language, with no navigating menus or manual data entry required. Office & Facilities Management The connector also surfaces troubleshooting steps before a work order is even submitted, helping teams resolve issues faster and reduce unnecessary service calls. Whether a technician needs to pull up an asset's repair history, a manager wants to check open work orders across locations, or an operator needs to dispatch the right vendor for a job, Claude delivers the right information and automates the workflow seamlessly. WO Summaries: Faster Work Order Review Ecotrak's AI-powered Work Order Summaries automatically generate clear, narrative summaries of work order details - giving facility managers an at-a-glance understanding of any job without reading through raw data. By surfacing the most relevant information in plain language, WO Summaries dramatically reduce review time and help teams make faster decisions on approvals, dispatches, and follow-ups. Predictive Intelligence and AI Insights: Stay Ahead of Costly Problems Ecotrak analyzes maintenance history, spending patterns, and asset performance to identify risks before they become emergencies. Teams can forecast repair costs, anticipate downtime, and make proactive decisions that keep operations moving. AI Insights are embedded throughout the platform on work orders, invoices, proposals, and service requests, so smarter decisions happen in the moment, not after the fact. AI Troubleshooting: Solve Problems Faster Discover more Business & Industrial Business Operations Psychology Ecotrak's AI Troubleshooting feature, now powered by ChatGPT, gives technicians and facility teams instant access to intelligent diagnosis support. By combining equipment history with AI-powered recommendations, Ecotrak helps identify issues quickly and reduce repeat service calls. From experienced technicians to new hires, everyone gets the support they need to resolve problems with confidence before a work order is even created. Management Image Recognition and Proposal Intelligence: Turn Data Into Action Ecotrak AI automates workflows by extracting information from invoices, proposals, and equipment labels while surfacing cost intelligence and vendor recommendations that help teams make smarter decisions every day. Proposal and Cost Intelligence benchmarks vendor pricing, flags overpayments, and recommends whether to approve or reject proposals. Service Provider Recommendations: Connect with the Right Vendor Ecotrak's AI-powered Service Provider Recommendations use machine learning to rank vendors by repair history, skill set, and proximity to the job site. Instead of manually searching for a contractor, facility teams receive instant, data-driven suggestions that match the right provider to each specific problem - reducing time-to-dispatch and improving first-time fix rates. Energy Management AI: Intelligent Monitoring and Anomaly Detection Ecotrak's Energy Management AI brings intelligent monitoring and anomaly detection to energy consumption across facilities. By continuously analyzing usage patterns and flagging irregularities in real time, the system helps facility teams identify inefficiencies, reduce utility costs, and proactively address equipment consuming more power than expected - turning energy data into a strategic advantage. "We've always believed that the people who keep facilities running deserve the best tools available. With this launch, we're taking a big step forward, automating the busywork, surfacing the data that matters, and giving teams the tools to fix problems before they start," Matt Singer, CEO, Ecotrak. AI Tools, Chatbots & Virtual Assistants The Ecotrak AI Suite is available to all Ecotrak customers with a complimentary 90-day trial. Following the trial period, select features will be available as an optional add-on to a standard Ecotrak subscription. About Ecotrak Ecotrak is more than a facility management platform - it's your partner in the trenches. Built for businesses that can't afford downtime, Ecotrak delivers real solutions, real insights, and real support to help facility teams run smoother, spend smarter, and plan for the long haul. With an intuitive, easy-to-use platform, Ecotrak simplifies asset management, work orders, and service provider coordination so facility teams can stop putting out fires and start making bigger-picture decisions. Now powered by AI, Ecotrak connects teams with intelligent insights, predictive intelligence, and automated workflows, helping them prevent breakdowns, maximize budgets, and optimize operations at every level. At Ecotrak, HiTechNectar truly care about making life easier for the people who keep facilities running. Through its AI-powered SaaS platform, HiTechNectar is changing the way repair and maintenance is done with automated equipment tracking, proactive insights, streamlined warranty execution, and the most advanced AI tools in the industry. HiTechNectar believe in building strong relationships and getting things done right with its customers, facility leaders, service providers, and everyone dedicated to keeping operations smooth and steady. Smarter AI Tools. Smoother Operations. For more information, visit ecotrak.com. Text & Instant Messaging SOURCE Ecotrak Facility Management Software HiTechNectar send you the latest trends and best practice tips for online customer engagement: Receive Updates: HiTechNectar hate spams too, you can unsubscribe at any time.

Categories. May 21st, 2026 Team Ecotrak 5 Tips about Vendor and Company Management, from Restaurant Facilities Leaders External and internal company dynamics can be tricky to navigate on your own, but your relationships with vendors, store managers, and executives can determine how successful your facilities strategy is. Restaurant facilities management isn't only about equipment and maintenance; at its core, operations is about managing people. External and internal company dynamics can be tricky to navigate on your own, but your relationships with vendors, store managers, and executives can determine how successful your facilities strategy is. If you're looking to learn how your peers in the industry tackle challenges like these, Ecotrak's newly-launched Facilities Unfiltered podcast series speaks with facilities management leaders about topics like people management. Hosted by Matt Singer, CEO of Ecotrak, these interviews are packed with hard-earned experience and valuable insights. Here, Ecotrak, LLC pull five tips about relationship management from recent conversations with three restaurant facilities management leaders: Michele Preston of Al Copeland Investments, Adam Rinella of goop Kitchen, and Nic Stoyer of bartaco. Let's dive in to "facilities, unfiltered". Empower operators in the field. Because your operators and managers are generating revenue, every department should see their focus as supporting operations. For facilities management leaders, the goal is to quickly take issues off of an operator's plate, so that "they can really focus on what they are there to do: create amazing food and give service to our guests," says Adam Rinella of goop Kitchen. Given the high turnover for industry and operations roles, Nic Stoyer of bartaco focuses on building a facilities program that's designed to be picked up easily by those in the field. From maintaining consistency in CMMS records to putting QR codes on equipment that link to maintenance training, his field operators "have the capability of solving problems for themselves. We 'teach them how to fish', so they're not calling us for every little thing," says Nic. With these day-to-day systems in place, Nic's facilities team is able to focus their efforts on executing larger dollar-saving projects. Michele Preston of Al Copeland Investments agrees that empowering store managers, who are in their locations daily, can support overall facilities health. Educated managers can communicate with vendors or pass along pictures of issues, says Michele, flagging problems when they happen rather than waiting for the facilities team's quarterly inspection. Create accountability in vendor relationships (both ways). "Facilities is relationship-driven," says Adam. He explains that he maintains strong relationships with important service providers, so that he has an escalation point when needed. "Some people just see [facilities] more functionally, as sending through a work order and a tech coming out. But having those relationships and those escalation contacts becomes really important" when facing certain challenges, he explains. Demanding accountability in communication from a vendor is also key, says Michele. She asks her vendors to directly communicate with her about any issues, rather than her hearing about it from her store managers. "My vendors truly are trusted partners, and they know it. We have a really great amount of respect for each other because of that," Michele adds. Similarly for Nic, accountability goes two ways: he appreciates when vendors are open about an issue with a technician or scheduling. And on his side, he makes sure that if there is ever a billing or invoice issue that impacts his vendors, it is resolved as soon as possible. Adam's experience echoes that idea, saying "We can even appreciate if a vendor admits when they made a mistake. We know these are fluid situations. We know these are busy restaurants. Nothing's ever going to be perfect, but when somebody is just being really communicative about the process, and especially when things go a little bit sideways, that's really how great relationships are built." Communicate upwards with data. When Nic presents ideas, strategy, and requests to his company's leadership, he builds his case with strategic data and analysis from Ecotrak. The organization regularly uses Ecotrak's reporting functions to analyze everything from COGS to supply chain costs to R&M spend. Nic described being able to successfully make data-driven cases for CapEx spend in his facilities strategy, using Ecotrak. The data helped him identify how certain initiatives could drive down R&M, such as investing in teaching teams how to use equipment properly, replacing certain equipment with new warranties, and defining the PM strategy. He was able to use data to connect how his facilities spend protected the bottom line of the P&L. Michele faces the challenge of facilities management across different concepts within her restaurant group, and relies on data analysis to make long-term decisions. "There are just so many things in place now that are at our fingertips that really can enhance your facilities operations," she explains. She uses data from Ecotrak to gain visibility into what equipment is doing, define what potential problems are on the horizon across the entire portfolio, and even explore ROI on replacing multiple separate pieces of equipment with multi-function equipment. People first, always. While much of facilities management focuses on store and equipment details, all three facilities leaders emphasized that the core component of operations is the people. Michele emphasizes that communication and sharing knowledge amongst her team and the store managers helps build operations over time. "There's a lot of teaching in my daily routine - I think educating the team is key," she says. "When you become a director, your job has shifted from doing to strategizing," adds Nic. He describes that his focus is building processes and tools that remove roadblocks for his team, allowing them to execute their job as quickly as possible and keep stores running smoothly. Adam knows that to invest in overall customer experience, he needs to ensure his people feel supported and motivated. "We focus on our team members, and we know that trickles down to our guests," explains Adam. Build a network of restaurant facilities management peers. Finally, all three leaders emphasized that building a network of peers is an incredibly valuable resource for any facilities management professional. "It's super beneficial to be able to trade info and ask questions with other people that are dealing with the same issues at other organizations," says Adam. This network of peers in similar positions can allow you to understand what issues other organizations are dealing with and how they are solving problems. Just as investing in facilities management systems can improve operations over time, investing in your professional network will pay dividends. To hear more from facilities management leaders, check out Ecotrak's Facilities Unfiltered podcast. KEEP UP WITH US