Exclaimer launches MSP Connect for managed service providers. Wed, 19th Aug 2026 (Today) Exclaimer has launched MSP Connect for managed service providers as part of its channel strategy. The offering is aimed at providers that manage Microsoft 365 and Google Workspace environments and need a central way to handle email signatures across multiple organisations. It combines consumption-based billing, a self-service management portal, and integrations with ConnectWise, Kaseya, and Microsoft Marketplace. Managed service providers increasingly handle routine administration of cloud productivity systems, but email signatures often remain a manual task managed user by user. This can make it harder to keep branding, legal disclaimers, and contact details consistent across customer estates. Partners account for about 30% of Exclaimer's annual recurring revenue, and the company works with roughly 5,000 partners globally. MSP Connect is intended to build on that base by giving providers a way to provision and manage signature services without a lengthy services project for each new customer. The billing model adjusts as customers add or remove users, reduce their footprint, or leave the service. The portal is designed to let partners provision and manage multiple customer environments from one place, reducing the need for support requests for routine changes. The programme also includes not-for-resale licences for partner use and dedicated account management for onboarding and commercial support. Deployment can take under an hour, depending on the customer environment. Jim Turner, Chief Operating Officer at Exclaimer, said the new programme was shaped by feedback from service providers. "MSPs have been clear about what they need from us: a platform that is easy to provision at scale, a commercial model that flexes with their customers, and commercial support that helps them grow," said Turner. "We also heard clearly where our previous MSP offering fell short. It was not easy enough to use, and the billing model did not reflect how MSPs run their businesses. MSP Connect is the reset. It removes unnecessary steps, gives partners more control through self-service, and aligns billing with what their customers use," said Turner. Partner focus Exclaimer positions the programme as a way for MSPs to add another recurring service to existing Microsoft 365 and managed services contracts. Alongside licence revenue, partners can use the service as part of wider packages and offer related work such as template design, deployment, and ongoing management. That model reflects the economics of managed services, where providers need products that can be rolled out and administered across large numbers of customer tenants without adding significant labour. The service is designed to let providers manage hundreds of environments centrally rather than handling each one as a separate manual process. Louise Taylor, Vice President of Channel at Exclaimer, said operational efficiency was central to the programme's design. "An MSP is a business within a business. It needs to manage hundreds of customer environments without adding operational drag," said Taylor. "If getting one customer live requires a long sales process or a services project, the economics stop working," said Taylor. Customer use For end customers, the system is intended to keep brand assets, staff details, and legal disclaimers consistent in outgoing email. It uses directory data to populate approved signature fields across Microsoft 365 and Google Workspace, allowing IT teams to retain central control rather than relying on individual users to make updates. The company said marketing teams can use approved campaign banners, engagement analytics, and rules-based signature content, while governance remains with IT. That means MSPs can build packaged services around the underlying signature management product for both technical administration and design work. Exclaimer sells email signature management software for Microsoft 365 and Google Workspace and says it serves more than 9 million users across more than 80,000 organisations. Its customer list includes large corporates, public sector bodies, and media organisations. MSP Connect is available to partners globally.

Microsoft is retiring Exchange Web Services (EWS): what it means for your Exclaimer email signatures. Microsoft is modernising how cloud applications interact with Exchange Online. As part of an ongoing push toward enhanced security and streamlined cloud architectures via the Microsoft Graph API, Microsoft has officially confirmed the retirement timeline for legacy Exchange Web Services (EWS) in Exchange Online. If your organisation relies on Exclaimer for centralised email signature management, you might be wondering how this infrastructure shift affects your daily email workflows. Here is everything you need to know about the upcoming EWS retirement, how it impacts Exclaimer, and what actions your IT team needs to take. The Microsoft EWS deprecation timeline. Exchange Web Services (EWS) has long served as a SOAP-based protocol for accessing mailbox data. However, as Microsoft expands the capabilities of the modern Microsoft Graph API, legacy protocols are being phased out to provide higher security standards and better cloud resilience. * October 2026: Microsoft will begin disabling EWS across Exchange Online tenants globally. * April 2027: Full and permanent retirement of EWS in Exchange Online. All EWS requests from external and third-party services will be permanently blocked. What this means for Exclaimer: what is (and isn't) changing. The good news is that your primary email signature operations are completely secure and uninterrupted. What is unaffected: core email signatures. Your day-to-day email signature deployment remains fully operational: * Server-Side (Mail Flow): Signatures applied in the cloud via Exchange Online transport rules and Exclaimer mail routing do not depend on EWS. * Client-Side (Outlook Add-in): Signatures rendered directly in Microsoft Outlook as users compose their emails utilise modern Microsoft 365 add-in frameworks and Graph connections, entirely independent of EWS. All inbound and outbound emails will continue to receive their branded signatures, legal disclaimers, and promotional banners without disruption. What is changing: Sent Items Update feature. The only component impacted is the optional Sent Items Update feature: * How it works: When server-side signatures are applied in transit, the original email in the user's "Sent Items" folder initially lacks the signature. The Sent Items Update service connects back to the user's mailbox to update the sent message copy with the final branded version. * The EWS link: This specific background synchronisation historically utilised EWS permissions to modify the sent email item in Exchange Online. The roadmap: upgrading to Microsoft Graph API. Both Microsoft and Exclaimer are proactively preparing for this milestone: * Modern Graph API Replacement: Exclaimer is actively developing an updated Sent Items Update mechanism built directly on Microsoft Graph API. * Staged Transition: The new framework is designed to roll out in tandem with Microsoft's release of required Graph mailbox manipulation endpoints. * Seamless Cutover: The transition will be structured to avoid disruptions to administrative controls or user experience. Is any action required right now? No immediate action is required from your IT or administration team. The transition will take place well ahead of Microsoft's October 2026 disablement phase. As Exclaimer and Microsoft roll out the updated Graph API capabilities, AVTech will provide clear technical guidance, documentation, and migration steps if administrative consent or permission updates in Microsoft Entra ID (formerly Azure AD) are required. Have questions about your configuration? If you are unsure whether your organisation uses the optional Sent Items Update feature, or if you would like to review your current Microsoft 365 and Exclaimer configurations, its team is here to help. Contact AVTech today to speak with a specialist and ensure your Microsoft 365 cloud environment remains secure, optimised, and ready for upcoming platform updates. Advance Vision Technology Pty Ltd 19 August 2026 Optimise security with the largest AI-driven, integrated defence platform for SMBs Discover how the platform's unified approach helps Your trusted local IT Partner. Discover more. Customers and partners. Discover the leading organisations that trust AVTech to deliver innovative IT solutions and the valued partners AVTech collaborate with to drive mutual growth and success. Case studies. Explore its case studies to find proven solutions and gain insights into the tangible benefits of partnering with AVTech. Events. Explore its upcoming webinars, workshops, and conferences designed to keep you at the forefront of technology. Promotions and special offers. Dive into its current campaigns and promotions to find exceptional value on cutting-edge IT solutions.