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About Extend
Industries
Consumer Software
Enterprise Software
Company Size
201-500
Company Stage
Series C
Total Funding
$316.4M
Headquarters
San Francisco, California
Founded
2019
Overview
Extend offers product protection plans and warranty services through a tech-enabled platform that integrates with retailers, making it easy for consumers to buy and manage extended warranties at the point of sale. The product works by providing a seamless retailer integration so warranties can be offered, purchased, and managed within the retailer’s checkout flow and post-purchase experience. Extend differentiates itself by focusing on a transparent, customer-friendly experience and strong retailer partnerships, rather than only selling standalone warranties. Its goal is to simplify protection plans for shoppers and retailers alike, improving customer experience and building lasting relationships with retail partners.
Simplify's Take
What believers are saying
- Shopper Operations drove over $1 billion partner revenue in 2025.
- Visa referral agreement targets $14 trillion virtual card market by 2028.
- $20M raise and new CFO from PayPal bolster B2B spend management expansion.
What critics are saying
- Beyond bankruptcy in 6-18 months eliminates major merchant revenue.
- SoftBank pressures $1.5B-valued Extend for exit in 12-36 months.
- PayPal and Amex build competing protections, starving Extend partnerships.
What makes Extend unique
- Extend's Shopper Operations platform uses AI for real-time customer segmentation by value and risk.
- Shopify Plus Certified App Partner status enables seamless enterprise merchant integrations.
- Partners with 1,200+ merchants including Beyond and Bluetti for protection and shipping.
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Funding
Total Funding
$316.4M
Above
Industry Average
Funded Over
3 Rounds
Industry standards
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -1%Extend has introduced Shopper Operations, an AI-native commerce platform that manages post-purchase customer relationships including delivery, returns, exchanges and warranty claims. The platform uses real-time customer behaviour analysis to segment shoppers by value and risk, dynamically tailoring policies accordingly. New research from GlobalData and Extend found that restrictive returns policies put $377 billion in retail revenue at risk over the next decade, with nearly half of US consumers avoiding retailers without free returns. Extend data shows just 2% of customers in fashion drive up to 30% of returns costs, whilst the top 10% generate nearly half of net sales. Backed by SoftBank, PayPal and American Express at a valuation exceeding $1.5 billion, Extend partners with over 1,200 merchants. The platform drove more than $1 billion in revenue for partners in 2025.
Extend has raised $20 million in debt and equity, as reported exclusively by CEO Andrew Jamison to Axios. The company, which provides spend management software to banks, has also appointed a former PayPal executive as its CFO. This move highlights the demand for automation in finance teams' existing banking relationships.
Virtual card and spend management platform Extend says it has launched a referral agreement with Visa. With Extend’s solution, the company said in a Wednesday (March 26) news release, firms defined by Visa as emerging middle-market companies can use virtual cards to manage spending, fight fraud and close their books more quickly. The release noted that many of these companies are seeking more control over their business-to-business (B2B) payments, which is why some projections show virtual card spending reaching $14 trillion worldwide by 2028, up from $3.1 trillion in 2023
LAS VEGAS, June 6, 2024 /PRNewswire/ -- Following the success of its Trade-in program, BLUETTI, a leader in sustainable energy storage solutions, has introduced extended warranty and flexible renting services in the United States. This strategic initiative, in collaboration with Extend and Fragile, once again highlights BLUETTI's commitment to enhancing customer satisfaction and making renewable energy solutions more accessible to American households and businesses."At BLUETTI, we understand that our customers are looking for reliable, long-term solutions that fit their lifestyles," said James Ray, spokesperson for BLUETTI. "By offering extended warranty and flexible renting options, we're providing the peace of mind and financial flexibility our customers need to embrace sustainable living."Extended Warranty ServiceBLUETTI has partnered with Extend, a leading provider of product and shipping protection, to allow customers to extend their warranty beyond the standard period for select models and their combos, including the AC180, AC70, AC60, AC240, and AC200L. Customers can extend their warranty by 1, 2, or 3 years for a nominal fee, ensuring long-term reliability and added reassurance. The extended warranty is powered by Extend's digitally-native protection solutions with 24/7 support, allowing customers to make hassle-free online claims for repairs or replacements anytime, anywhere.Flexible Renting ServiceBLUETTI has also introduced BLUETTI Flex, a flexible renting service in partnership with Fragile, a software company specializing in financing and subscription services. This service allows customers to access BLUETTI's advanced energy storage solutions without a significant upfront investment
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Extend is Hiring for 14 Jobs on Simplify!
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About Extend
Industries
Consumer Software
Enterprise Software
Company Size
201-500
Company Stage
Series C
Total Funding
$316.4M
Headquarters
San Francisco, California
Founded
2019
Extend is Hiring for 14 Jobs on Simplify!
Find jobs on Simplify and start your career today