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Extra Duty Solutions

Managed services for police extra-duty programs

Overview

Extra Duty Solutions provides managed back-office services for law enforcement agencies, handling the entire lifecycle of extra-duty programs from client requests to scheduling, invoicing, collections, and payments. It integrates and manages all parts of the process so departments can focus on public safety. The company differentiates itself by specializing in end-to-end public-safety back-office support rather than offering scattered services. Its goal is to reduce administrative burden, limit financial and legal risk, and improve overall operational efficiency for police departments.

Significant Headcount Growth

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About Extra Duty Solutions

Simplify's Rating
Why Extra Duty Solutions is rated
B
Rated B on Competitive Edge
Rated A on Growth Potential
Rated C on Differentiation

Industries

ConsultingGovernment & Public Sector

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Shelton, CT

Founded

2015

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What believers are saying

  • October 26, 2026 Responder launch broadens EDS from services into software.
  • August 11, 2026 Inc. 5000 ranking shows 116% three-year revenue growth.
  • May 27, 2026 Michael Nark arrival strengthens go-to-market execution and SaaS discipline.

What critics are saying

  • Bregal Sagemount owns a current stake since 2025, pressuring a future exit.
  • NEOGOV bought PowerDetails in March 2026, intensifying public-safety software competition.
  • One collections failure or payment error can trigger agency churn and reputational damage.

What makes Extra Duty Solutions unique

  • Responder unifies on-duty and extra-duty scheduling on one rules engine.
  • EDS handles billing, collections, and officer pay, removing agency back-office work.
  • October 2026 ODM combination expands network scale without retraining agencies.

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Growth & Insights and Company News

6 month growth

2%

1 year growth

13%

2 year growth

21%
Extra Duty Solutions
Oct 26th, 2026
Extra Duty Solutions launches the Responder Platform, bringing on-duty and Extra Duty scheduling together in one place.

Extra Duty Solutions launches the Responder Platform, bringing on-duty and Extra Duty scheduling together in one place. The company that created extra duty administration introduces one platform for public safety scheduling, and lets each agency decide how much of the work EDS runs for it. Extra Duty Solutions (EDS), the first and largest full-service extra duty administration provider in the United States, today announced the availability of the Responder Platform, a fully integrated public safety and municipal scheduling platform that brings on-duty and extra duty scheduling together in one place. Responder is available to agencies nationwide, and every agency runs on the same platform while choosing how much of the work EDS takes off its plate. For most public safety agencies, scheduling is split across systems. On-duty shifts live in one tool or spreadsheet, extra duty assignments in another, and customer billing, officer pay and incoming requests are tracked somewhere else. Command staff spend valuable time reconciling them. The Responder Platform replaces that patchwork with a single platform built for police departments, sheriffs' offices, fire departments, and local governments, powered by one rules-based engine that applies each agency's labor and policy rules the same way every time. "When we started EDS in 2016, we created a new way for agencies to run extra duty programs," said Michael Nark, Chief Executive Officer of Extra Duty Solutions. "Ten years later, agencies told us the real problem was bigger: their whole schedule lived in too many places. Responder is our answer. It puts on-duty and extra duty on one platform, and the agency decides how much of the work we run. One platform, one partner, your call. It's the most significant thing we've built since we established the category." One platform in every package. Every agency that works with EDS gets Responder, the full platform. What changes is how much of the work EDS runs for it. Every extra duty program comes down to four jobs: scheduling details, invoicing customers, paying officers, and handling customer requests. With Responder, each job can stay with the agency or come to EDS. * Some agencies run their program themselves on Responder. * Some hand EDS a single piece, such as customer billing or incoming customer requests. * Some hand EDS the entire program, start to finish. Because every option runs on the same platform, moving between them is a conversation, not a migration. The agency keeps the same platform and the same data, and officers and staff never have to be retrained. EDS meets each agency where it is today and grows with it. What agencies can do with Responder. With the Responder Platform, agencies can: * Manage on-duty and extra duty scheduling on a single schedule * Apply labor, union, and policy rules consistently through one rules-based engine * Give customers who hire officers a simpler way to request details, follow their status and pay * Choose, job by job, which parts of the program EDS runs, and change that as their needs change About Extra Duty Solutions. Extra Duty Solutions (EDS) created extra duty administration in 2016 and remains the largest provider in the United States. Responder, the EDS platform for on-duty and extra duty scheduling, serves police departments, sheriffs' offices, fire departments, state agencies, and municipal departments such as public works, transportation, parks and recreation, and special events. Every agency receives Responder, and each decides how much of the work EDS takes on, from scheduling software to full-service administration of requests, billing, collections, and officer pay. EDS works for the agency, relieving administrative burden, reducing financial risk, and giving teams more time to serve their communities.

Off Duty Management
Oct 21st, 2026
Extra Duty Solutions and Off Duty Management are coming together.

Extra Duty Solutions and Off Duty Management are coming together. October 2026: Extra Duty Solutions (EDS) and Off Duty Management (ODM) have combined. Two strong companies that share the same mission are coming together: making off-duty programs simple, fair, and reliable for the agencies, officers, and communities Off Duty Management serve. What this means for you. * Its agency clients: your program, coordinator, and agreement continue as they do today, at no cost to the agency. Your officers will use the same OfficerTRAK app, job board, pay schedule, and support line. Nothing to do. * Customers: request officers the same way you do today, with the same contacts, rates, and invoicing. Together, Off Duty Management bring more service and more scale: a larger network of agencies and officers, broader reach, and more resources to invest in the support and technology you rely on. You will continue to work with Off Duty Management under the Off Duty Management name you know today, and you will hear from Off Duty Management well before anything changes. Protect yourself from fraud. Off Duty Management will never change payment or banking details by email or text alone. If you receive a message like that, do not act on it. Call the contact you already have. Questions? Contact your account manager. Brian Manley, President, Off Duty Management Michael Nark, Chief Executive Officer, Extra Duty Solutions

PR Newswire
Aug 11th, 2026
Extra Duty Solutions ranks No. 2740 on Inc. 5000 with 116% three-year revenue growth

Extra Duty Solutions, a provider of extra duty program administration for public safety agencies, has been ranked No. 2740 on the 2026 Inc. 5000 list of America's fastest-growing private companies. The Shelton, Connecticut-based company achieved 116% revenue growth over three years. Founded in 2015, Extra Duty Solutions serves hundreds of law enforcement agencies across municipal, county, and state levels. The company handles intake, scheduling, invoicing, collections, and officer payment at no cost to agencies, funded instead by administrative fees from third-party vendors. The Inc. 5000 list recognises companies by percentage revenue growth from 2022 to 2025. This year's honorees collectively added more than 627,208 jobs to the US economy, with a median three-year revenue growth rate of 130%.

PR Newswire
May 27th, 2026
Extra Duty Solutions appoints Michael Nark as CEO, founder Rich Milliman becomes chairman

Extra Duty Solutions, the largest provider of extra duty programme administration for US public safety agencies, has appointed Michael Nark as chief executive officer. Founder Rich Milliman will transition to chairman of the board. Nark brings over 30 years of experience leading technology-enabled services and SaaS companies. He most recently served as president and CEO of Utility, Inc., a digital evidence management company supporting law enforcement agencies. Founded in 2015, Extra Duty Solutions serves more than 350 law enforcement agencies across 30 states, handling scheduling, invoicing, collections and officer payment at no cost to agencies. The company absorbs all administrative burden and assumes 100% of collection risk, funding operations through fees paid by third-party vendors. Milliman will continue providing strategic oversight as chairman whilst Nark leads daily operations.

Business Wire
Jun 27th, 2025
Extra Duty Solutions Announces Significant Strategic Equity Investment from Bregal Sagemount to Support Growth

Extra Duty Solutions (“EDS” or the “Company”), a leading provider of off-duty program administration services and scheduling software solutions to law enforc...

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