First focus acquires Resolve technology, expanding New Zealand presence in Wellington. Resolve Technology brings deep Wellington relationships and specialist expertise across managed IT, cyber security, cloud and AI to First Focus. Sydney, Australia / Wellington, New Zealand - 9 september 2026 - First Focus has acquired Resolve Technology, a Wellington-based managed IT services provider, further expanding its New Zealand presence and specialist capability. First Focus has supported clients in New Zealand for more than a decade and today has more than 100 staff across Auckland, Nelson, Dunedin and Christchurch. The addition of Resolve strengthens its presence in Wellington and brings together Resolve's strong local relationships and specialist experience with First Focus's broader scale and expertise across AI, automation, cyber security, cloud and 24x7 managed services. Resolve has built a strong reputation for making technology simple for New Zealand businesses, particularly law firms, health providers, community organisations and other professional and regulated organisations where reliability, security, privacy and data sovereignty are critical. For Resolve clients, continuity comes first. Existing relationships and support will remain in place, while clients progressively gain access to the broader expertise, technology and resources available through First Focus. Resolve founder Simon Falconer will remain with First Focus, continuing to work closely with clients and the broader New Zealand team. "Wellington was an important next location for us in New Zealand and Resolve gives us a great team on the ground with particularly strong experience across the legal and healthcare sectors," said First Focus Managing Director Ross Sardi. "Simon staying on in a vCAIO role was a big part of what made this a good fit. Through our success with CORE, we're seeing strong demand from clients wanting practical help to identify where AI can improve their business and then implement it properly. Simon's experience will strengthen our ability to deliver that same success to more clients across New Zealand." Resolve founder Simon Falconer said the decision to join First Focus was driven by finding the right long-term home for Resolve's clients and team." Since 2007, First Focus has built Resolve around supporting law firms, health providers and community organisations across New Zealand, so choosing the right long-term home for its clients and team was incredibly important to me. "The question wasn't whether to bring in a partner, but which one would be worth joining. First Focus was the clear answer. They have deep roots in New Zealand, more than 100 specialists across the country, and importantly, decisions about New Zealand clients and people are made here in New Zealand. "For our clients, continuity comes first - the same relationships and people they trust, with considerably more depth and capability behind them. I'm also genuinely excited to stay with First Focus and take the practical AI work I've been doing with professional services firms to a much broader client base." About First Focus. First Focus is a leading managed AI and IT services provider helping organisations across Australia and New Zealand use technology to operate more securely, efficiently and effectively. Founded in 2003, First Focus brings together the people, technology and specialist expertise clients need to manage, improve and evolve their technology environment with a vision of providing everything you need, everywhere you need it. First Focus has been recognised as Australia's #1 MSP by Cloudtango and continues to invest in the people, platforms and capabilities needed to deliver better outcomes for clients. About Resolve Technology. Resolve Technology is a Wellington-based managed technology services provider supporting organisations across New Zealand. Founded in 2007, Resolve has particular expertise in professional services and other organisations with complex security, privacy and compliance requirements. Its services include managed IT support, managed hosting, cloud services, cyber security, Microsoft 365 and SharePoint, AI readiness, digital forensics and privacy services. Resolve has built its reputation around long-term client relationships, practical advice and a simple philosophy: Make IT Simple.

First Focus ranked in the top 150 MSPs worldwide. First Focus recognised in the 2026 Channel Partners MSP 501 - leading the next generation of Managed AI & IT Services. Global recognition for helping businesses embrace AI, strengthen security and improve productivity through modern managed services First Focus IT Pty is proud to announce that First Focus has once again been recognised in the 2026 Channel Partners MSP 501, earning a place among the world's top-performing Managed Service Providers. The MSP 501 is one of the IT industry's most respected global rankings. It recognises managed service providers that demonstrate operational excellence, sustained growth, innovation and the ability to help clients navigate an increasingly complex technology landscape. While First Focus IT Pty is incredibly proud of this recognition, what excites First Focus IT Pty most is what it represents. The role of a managed service provider has changed significantly over the past few years. Businesses no longer need an IT provider that simply keeps systems running. They need a technology partner that can help them adopt AI safely, strengthen cybersecurity, improve data governance, automate repetitive work and enable their people to be more productive. That is why First Focus has evolved beyond traditional managed IT services to deliver Managed AI & IT Services. By combining IT support, cybersecurity, AI adoption, automation, Microsoft 365, SharePoint, data governance and strategic technology guidance into a single managed service, First Focus IT Pty help organisations continuously improve how technology supports their business. Managed IT services are changing. So are First Focus IT Pty. For many years, managed IT services were measured by how quickly providers could resolve tickets, patch devices and maintain infrastructure. Those capabilities remain essential, but they are no longer enough. Today's businesses are asking much bigger questions. * How do First Focus IT Pty safely adopt AI? * How do First Focus IT Pty automate repetitive work? * How do First Focus IT Pty improve data governance? * How do First Focus IT Pty increase productivity without continually increasing headcount? * How do First Focus IT Pty strengthen cybersecurity while enabling innovation? These are no longer separate conversations. Together, they form the foundation of a modern technology strategy. At First Focus, its Managed AI & IT Services are designed to help organisations answer these questions through a proactive, outcomes-focused approach. This is delivered through its CORE Intelligent Managed Services framework, which brings together AI, automation, cybersecurity, Microsoft 365, SharePoint, data governance, user training and proactive IT management into a single service. Rather than simply responding when something goes wrong, First Focus IT Pty work alongside its clients to continuously improve the way technology enables their business. Supporting businesses across Australia & New Zealand. Over the past year, First Focus IT Pty has continued expanding both its team and its capabilities across Australia and New Zealand. Organisations on both sides of the Tasman are facing many of the same challenges. * AI adoption is accelerating. * Cybersecurity expectations continue to rise. * Microsoft 365 and SharePoint have become central to the modern workplace. * Strong data governance is now essential. * Businesses are looking for practical ways to improve productivity without simply adding more people. Its Managed AI & IT Services have been developed to help mid-market organisations navigate these changes with confidence. By bringing together strategic advice, proactive IT management, AI expertise and security services, First Focus IT Pty help businesses modernise while remaining secure, productive and well governed. Introducing the AI Investment Fund. One of the biggest barriers to AI adoption is finding the time, expertise and budget to move from ideas to real business outcomes. Following the successful launch of its AI Investment Fund in Australia earlier this year, First Focus IT Pty recently announced the same $100,000 AI Investment Fund for New Zealand customers. The initiative is designed to help organisations turn promising AI ideas into practical business solutions. The fund co-invests in up to five client-led AI innovation projects, with each selected organisation receiving up to $20,000 in consulting, development and implementation support from the dedicated First Focus AI Services and Consultancy team. The AI Investment Fund reflects its broader commitment to helping clients realise measurable business value through Managed AI & IT Services, rather than simply implementing technology for technology's sake. Recognition that belongs to its team and its clients. Awards such as the MSP 501 are never the result of a single product or initiative. They are built on thousands of conversations, millions of support interactions, hundreds of successful projects and a team that continually looks for better ways to help clients succeed. This recognition belongs to every member of the First Focus team who challenges what managed services can be, and to every client who trusts First Focus IT Pty to be part of their business journey. First Focus IT Pty is incredibly excited about where the industry is heading. The future of managed services is no longer defined by keeping technology operational. It is about helping businesses become more secure, more productive and better prepared for what comes next through AI, automation and intelligent technology leadership. About the Channel Partners MSP 501. The Channel Partners MSP 501 is the world's most comprehensive ranking of managed service providers. It recognises organisations that demonstrate sustained business performance, operational maturity, innovation and measurable client outcomes. Providers are assessed using a data-driven methodology that considers recurring revenue, profitability, long-term growth, service innovation and operational excellence. About First Focus. First Focus is one of Australia and New Zealand's leading Managed Service Providers, helping organisations with 20 to 300 employees modernise, secure and optimise their technology. Through Managed AI & IT Services, First Focus combines IT support, cybersecurity, AI adoption, automation, SharePoint, Microsoft 365, data governance and strategic technology guidance into a single managed service that helps businesses become more productive, more secure and ready for the future.

First Focus, a managed IT services provider, has launched a $100,000 AI Investment Fund in New Zealand to help local businesses develop practical AI solutions. The fund will co-fund up to five client-led projects, with each organisation receiving up to $20,000 in consulting, development and implementation support. Selected projects will progress from concept to working prototype over approximately eight to 12 weeks, with results showcased through case studies and multimedia content. The initiative follows the successful launch of a similar fund in Australia earlier this year. Founded in 2003, First Focus specialises in cloud, cybersecurity and artificial intelligence services for mid-market organisations. The company plans to roll out additional AI-focused initiatives through to 2027.