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About Five9
Industries
Consumer Software
Enterprise Software
Company Size
1,001-5,000
Company Stage
IPO
Total Funding
$69.6M
Headquarters
San Ramon, California
Founded
2001
Overview
Five9 provides cloud-based contact center solutions that help businesses manage customer interactions effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company's goal is to enhance customer service operations while ensuring high standards of security and reliability in its services.
Simplify's Take
What believers are saying
- AI-driven sentiment analysis tools enhance customer understanding and service quality.
- Integration of AI with IVR systems improves self-service capabilities and customer satisfaction.
- Demand for omnichannel communication platforms is rising, benefiting Five9's comprehensive suite.
What critics are saying
- Class action lawsuit for alleged securities fraud may harm Five9's reputation and finances.
- Sagar Gupta's board appointment could lead to strategic shifts unsettling stakeholders.
- Technical challenges in Microsoft Teams integration may impact customer satisfaction.
What makes Five9 unique
- Five9 offers advanced call routing and predictive dialing for efficient communication management.
- The company provides a subscription-based model with no long-term contracts, enhancing flexibility.
- Five9's global presence, including Southeast Asia, strengthens its market position.
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Funding
Total Funding
$69.6M
Below
Industry Average
Funded Over
8 Rounds
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Mental Health Support
Paid Vacation
Paid Sick Leave
Parental Leave
Employee Stock Purchase Plan
Employee Discounts
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 1%2 year growth
↑ 0%As Five9, Inc. return from an incredible week at Five9 SKO 2025 in San Diego, I can't help but feel the momentum building.
Five9's New Era of CX Awards honors the most innovative companies redefining CX and AI in business.
Delivering Optimized, Outbound-Focused Contact Center Solutions for Modern BusinessesLAUDERDALE LAKES, Fla., Dec. 27, 2024 /PRNewswire/ -- outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. With a team of seasoned Five9 veterans, expert programmers, and industry thought leaders, outboundIQ is uniquely equipped to help businesses of all sizes unlock the full potential of Five9's Virtual Contact Center platform
THE LAWSUIT: A class action securities lawsuit was filed against Five9, Inc. that seeks to recover losses of shareholders who were adversely affected by alleged securities fraud between June 4, 2024 and August 8, 2024.
In its related press release, Five9 revealed that the integration had received a Microsoft Teams certification and is now generally available.
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About Five9
Industries
Consumer Software
Enterprise Software
Company Size
1,001-5,000
Company Stage
IPO
Total Funding
$69.6M
Headquarters
San Ramon, California
Founded
2001
Five9 is Hiring for 0 Jobs on Simplify!
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