Five9

Five9

Cloud-based contact center solutions provider

About Five9

Simplify's Rating
Why Five9 is rated
B-
Rated B on Competitive Edge
Rated A on Growth Potential
Rated D+ on Differentiation

Industries

Consumer Software

Enterprise Software

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Ramon, California

Founded

2001

Overview

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions more effectively. Their products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) systems, which allow customers to navigate services without needing to speak to an agent. This helps streamline both inbound and outbound communications for companies in various sectors, including sales, marketing, and healthcare. Five9 stands out from competitors with its subscription-based model, which offers flexibility and scalability without long-term contracts. The company's goal is to enhance customer service operations for businesses of all sizes while ensuring high standards of security and data protection.

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven analytics provide deeper insights into customer behavior and preferences.
  • Generative AI automates routine tasks, freeing agents for complex interactions.
  • AI-powered predictive analytics enhance call routing efficiency, reducing wait times.

What critics are saying

  • Recent layoffs may indicate internal financial pressures or strategic shifts.
  • Advanced AI agents may face challenges related to ethical use and customer acceptance.
  • Expansion into AI-driven insights may encounter data privacy concerns.

What makes Five9 unique

  • Five9 offers advanced AI agents capable of reasoning and decision-making.
  • The company provides a comprehensive suite of cloud-based contact center solutions.
  • Five9's subscription model offers flexibility with no long-term contracts.

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Funding

Total Funding

$784.1M

Above

Industry Average

Funded Over

8 Rounds

Post IPO Convertible funding comparison data is currently unavailable. We're working to provide this information soon!
Post IPO Convertible Funding Comparison
Coming Soon

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Mental Health Support

Paid Vacation

Paid Sick Leave

Parental Leave

Employee Stock Purchase Plan

Employee Discounts

Stock Price

Growth & Insights and Company News

Headcount

6 month growth

↑ 1%

1 year growth

↑ 3%

2 year growth

↑ 2%
Opus Research
Jun 11th, 2025
Five9 Launches Agentic CX: Toward AI Agents That Reason and Act

Five9 this week launched its new Agentic CX capabilities, a set of AI agent features built on its Genius AI platform.

MarTech 360
Jun 11th, 2025
Five9 Unveils Agentic CX with Advanced AI Agents Capable of Reasoning, Decision-Making, and Action

Five9 unveils Agentic CX with Advanced AI Agents capable of reasoning, Decision-Making, and action.

Five9
May 2nd, 2025
Reimagining Service with AI: See What's Next from Five9 at ServiceNow Knowledge 2025

Reimagining service with AI: see what's next from Five9 at ServiceNow Knowledge 2025.

Outsource Accelerator
Apr 25th, 2025
Five9 cuts workforce amid AI-driven contact center shakeup

CALIFORNIA, UNITED STATES - Five9 has laid off 120 employees or 4% of its workforce - marking its second round of job cuts since August 2024.

Stock Titan
Apr 8th, 2025
Five9 Recognized on 2nd Annual CRN AI 100 List

Five9 (FIVN) has been recognized on the 2025 CRN AI 100 list in the AI for Software category.

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