Five9

Five9

Cloud-based contact center solutions provider

About Five9

Simplify's Rating
Why Five9 is rated
B-
Rated B on Competitive Edge
Rated A on Growth Potential
Rated D+ on Differentiation

Industries

Consumer Software

Enterprise Software

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Ramon, California

Founded

2001

Overview

Five9 provides cloud-based contact center solutions for businesses of all sizes, from small enterprises to large corporations. Its main products include tools for advanced call routing, predictive dialing, Interactive Voice Response (IVR) self-service, and detailed reporting. These tools enable businesses to efficiently manage both incoming and outgoing communications, enhancing customer interactions. Five9 operates on a subscription model, allowing clients to pay monthly or annually for access to its software without long-term contracts, making it a flexible option for companies seeking scalable solutions. Unlike many competitors, Five9 emphasizes security and data protection, ensuring its services meet high reliability standards. The company's goal is to improve customer service operations for its clients across various industries, including sales, marketing, healthcare, and outsourcing.

Simplify Jobs

Simplify's Take

What believers are saying

  • Five9's AI innovations enhance customer service and operational efficiency.
  • Partnerships for industry-specific AI agents expand Five9's market reach.
  • Recognition in AI excellence boosts Five9's brand reputation and client attraction.

What critics are saying

  • Workforce reductions may impact Five9's operational capacity and service delivery.
  • AI-driven solutions expose Five9 to data privacy and ethical concerns.
  • Leadership changes could lead to strategic misalignments and internal disruptions.

What makes Five9 unique

  • Five9 offers a comprehensive suite of cloud-based contact center solutions.
  • The company integrates advanced AI capabilities into its contact center software.
  • Five9's subscription model provides flexibility without long-term contracts.

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Funding

Total Funding

$784.1M

Above

Industry Average

Funded Over

8 Rounds

Post IPO Convertible funding comparison data is currently unavailable. We're working to provide this information soon!
Post IPO Convertible Funding Comparison
Coming Soon

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Mental Health Support

Paid Vacation

Paid Sick Leave

Parental Leave

Employee Stock Purchase Plan

Employee Discounts

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

2%

2 year growth

1%
Five9
May 2nd, 2025
Reimagining Service with AI: See What's Next from Five9 at ServiceNow Knowledge 2025

Reimagining service with AI: see what's next from Five9 at ServiceNow Knowledge 2025.

Outsource Accelerator
Apr 25th, 2025
Five9 cuts workforce amid AI-driven contact center shakeup

CALIFORNIA, UNITED STATES - Five9 has laid off 120 employees or 4% of its workforce - marking its second round of job cuts since August 2024.

Stock Titan
Apr 8th, 2025
Five9 Recognized on 2nd Annual CRN AI 100 List

Five9 (FIVN) has been recognized on the 2025 CRN AI 100 list in the AI for Software category.

Stock Titan
Mar 25th, 2025
Five9 AI Agents Honored as a Winner in the 2025 Artificial Intelligence Excellence Awards

SAN RAMON, Calif.-(BUSINESS WIRE)- Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, is proud to announce that Five9 AI Agents has been named a winner for Innovative AI Products in the 2025 Artificial Intelligence Excellence Awards, presented by the Business Intelligence Group.

Business Wire
Mar 25th, 2025
Five9 AI Agents Honored as a Winner in the 2025 Artificial Intelligence Excellence Awards

Five9 GenAI Studio also honored as a finalist for AI innovation in CX

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