Qure.ai appoints Mihir Bhanushali as Executive Vice President, Global Health. August 26, 2026 | Wednesday | News Seasoned commercial leader to scale early diagnosis, frontline care and Qure.ai's clinical co-pilot Aira. Mumbai-based Qure.ai, an AI technology company focused on healthcare, has announced the appointment of Mihir Bhanushali as Executive Vice President, Global Health, as the company deepens its investment in AI-powered healthcare across low- and middle-income countries (LMICs). Bhanushali joins Qure.ai from Freshworks, where he was Senior Director, Global Sales. A seasoned commercial leader, he has built and scaled high-growth businesses across global markets, with earlier leadership roles at Rippling and Whatfix spanning sales, go-to-market strategy and commercial transformation. At Qure.ai, Bhanushali will lead the next phase of the company's growth across LMICs, with a focus on Africa, Southeast Asia, South Asia and Latin America. His mandate spans the company's solutions for infectious diseases, including tuberculosis and HIV, and care delivery across frontline health systems. Qure.ai is expanding beyond screening and early diagnosis into broader care delivery. At the centre of this expansion is Aira, Qure.ai's AI doctor and clinical co-pilot for frontline healthcare, which brings clinical intelligence, digital workflows and care coordination closer to the point of care, with applications across primary care, telemedicine, HIV, infectious diseases and pandemic preparedness. Survey box. Is Indian pharma rewriting its acquisition strategy?

Modernising enterprise service management with a SaaS-first, omnichannel platform. First Digital runs a major fashion retailer's enterprise service management on Freshworks' Freshservice, from Azure single sign-on to WhatsApp live chat, across roughly 1 400 agents. The challenge. The retailer mandated a review of its enterprise service management tooling with two clear goals: to mature and expand service management capability across the enterprise, and to secure a sound, future-fit technology investment. It needed a single, scalable SaaS platform that could modernise increasingly manual ways of working and reduce its dependency on bespoke, custom-coded solutions, without compromising on enterprise governance or cost control. The approach. Partnering with First Digital, the retailer selected Freshworks' Freshservice as its strategic ESM platform. The decision was anchored in Freshservice's comprehensive, SaaS-first enterprise capabilities, its potential for rapid time to value and its ability to reduce reliance on in-house development, backed by enterprise-grade vendor commitments covering platform availability, support, dedicated account engagement and product training. Delivery was hands-on and collaborative. The teams met in person at kick-off and at critical milestones, blended in-person and remote work to keep delivery moving, and trained users directly on the retailer's own platform build so the business stayed close to the solution throughout.

Freshworks named a Leader in the 2026 gartner(r) Magic quadrant(tm) for IT Service Management Platforms. August 17, 2026 Artificial intelligence (AI) has reset what employees expect from service, infrastructure is harder to see and govern and service management is no longer just about managing tickets, it requires deep infrastructure and asset context to drive reliable outcomes. Carahsoft Technology Corp. is proud to share that Freshworks has been named a Leader for IT Service Management Platforms. Carahsoft Technology Corp. believe this recognition reflects its commitment to building Freshservice into an AI-powered, unified service operations platform for agile enterprises. Organizations that need depth, governance and scale without the operational drag of legacy platforms. IT Service Management (ITSM) platforms boost teams' efficiency by automating processes, streamlining decision making and providing seamless integration with third-party applications. These platforms enhance the end-user experience and help IT services remain agile and aligned with business goals. Leaders as described by Gartner. "Leaders have demonstrated strong execution, broad market reach and high customer awareness, as reflected in Gartner client interactions, growth and market presence. These vendors present a clear vision that addresses key challenges facing I&O teams, such as the influence of product teams, support for agile and DevOps environments, delivering impactful employee experiences and enabling more proactive and responsive ITSM practices in a highly integrated environment. These vendors demonstrate a good understanding of the role both human and AI agents play in this space and address both in their strategies and messaging. They possess the product, marketing and sales capabilities necessary to drive market acceptance." * Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Jen Lichucki, 27 July 2026 Freshworks is a Leader in this Magic Quadrant. Founded in 2010, it is a public company headquartered in San Mateo, California, U.S. Its operations are global and it targets midsize organizations from all ITSM maturities for its ITSM offering, Freshservice. Freshworks' strategy is aimed at providing an AI-enabled ITSM platform focused on quick configuration and ease of use. Recent product enhancements include integration of its virtual support agent (VSA) into its self-service portal, knowledge gap identification and a new ITAM interface through integration with its Device42 acquisition. Product-development plans include AI-driven change risk scoring, intelligent ticket routing, enhanced asset and service monitoring and executive dashboards. In 2026, Freshworks acquired FireHydrant to extend responsive incident management to DevOps and Site Reliability Engineering (SRE) teams. Strengths: * Strategic platform investments: Freshworks' acquisitions of Device42 and FireHydrant strengthen Freshworks' core platform with deeper discovery and dependency mapping (DDM) and incident-response capabilities. * High brand visibility: Freshworks maintains strong awareness among ITSM platform buyers and frequently shows up on Gartner client shortlists. The company's multichannel marketing efforts, including roadshows, events and social media, make it easier for potential buyers to access information, engage with the brand and evaluate its offerings. * Product enhancements: Freshworks employs a broad reach of channels to capture a high number of customer suggestions for enhancements and regularly incorporates these into its monthly updates. Reach out to its Freshworks team at Carahsoft to learn more about Freshwork's offerings and how they can help your organization! Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally. MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for its vendor partners, including Freshworks, Carahsoft Technology Corp. deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, its sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft's ecosystem of partner thought-leaders. Dennis Woodside. CEO, Freshworks Dennis Woodside has been the CEO of Freshworks since 2022 and has worked alongside the founder to build and distribute high value, easy to use software for sales, marketing, IT and customer support teams in 67,000 companies.