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Overview
Fusion Connect provides managed services for business communications, secure networks, and hosted collaboration. It offers UCaaS, SD-WAN, and SBCaaS on a subscription basis to US SMEs and large enterprises, delivering cloud-based tools for voice, video, messaging, and secure networking. It differentiates itself with a 100% UCaaS uptime guarantee and service credits, supported by award-winning customer service. Its goal is to help businesses maintain continuity and efficiency through dependable, secure communications and collaboration, backed by strong support and growth plans.
About Fusion Connect
Industries
Enterprise Software
Cybersecurity
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$264.7M
Headquarters
New York City, New York
Founded
1997
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Simplify's Take
What believers are saying
- August 10, 2026 AI CCaaS launch targets budget-conscious contact centers immediately.
- May 18, 2026 Arista VeloCloud 7x10 and compliance SMS widen enterprise cross-sell.
- October 28, 2025 CRO hire Ken Worcester strengthens channel execution and revenue growth.
What critics are saying
- August 7, 2026 CEO exit signals board concern during a critical growth transition.
- Fusion Connect's bankruptcy litigation trust remains active through January 14, 2027.
- If AI CCaaS adoption disappoints, Hark Capital debt pressure and legacy churn erode liquidity.
What makes Fusion Connect unique
- Fusion Connect bundles UCaaS, CCaaS, SD-WAN, and managed security with US-based support.
- August 10, 2026 flat-fee AI CCaaS pricing removes token-billing complexity for buyers.
- April 14, 2026 G2 awards validate its customer-service differentiation and operational discipline.
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Funding
Total Funding
$264.7M
Above
Industry Average
Funded Over
12 Rounds
Benefits
Flexible Work Hours
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Fusion Connect launches ai-powered CCaaS platform with flat fee. Fusion Connect has launched a new AI-driven contact-centre-as-a-service platform priced on a flat-fee basis rather than usage-based billing, aiming to simplify CX budgeting and adoption. Renascence Newsdesk What happened. Fusion Connect has launched a new contact-centre-as-a-service (CCaaS) platform built around artificial intelligence and a flat-fee pricing structure. The offering positions the vendor in the increasingly competitive cloud contact centre market, where AI-driven automation and predictable subscription costs are becoming key differentiators for enterprise buyers. Details on the platform's specific AI capabilities, target customer segments and rollout timeline were limited in initial reporting, but the core proposition is clear: bundling AI-powered contact centre tools into a single flat-fee model, rather than the usage-based or per-seat pricing common across much of the CCaaS market. Why it matters. Pricing structure is itself a customer experience decision, not just a commercial one. Flat-fee models remove the anxiety of variable billing and make it easier for contact centre leaders to forecast costs, experiment with new AI features, and scale usage without fear of budget overruns - a friction point that has historically slowed adoption of AI tools in customer service operations. For behavioral economics watchers, the move also reflects a broader shift in how technology vendors are trying to reduce decision paralysis among buyers. Consumption-based pricing can create uncertainty that delays adoption; a flat fee simplifies the mental accounting involved in procurement decisions, potentially accelerating how quickly contact centres integrate AI into day-to-day service delivery. The Renascence take. The headline here isn't really the AI - nearly every CCaaS vendor now claims an AI layer. The more interesting signal is the pricing model itself, and what it reveals about where buyer resistance to AI adoption actually sits. Most contact centre leaders don't hesitate on AI because they doubt its capability - they hesitate because usage-based pricing makes the cost of experimentation unpredictable, and unpredictability kills pilot budgets before they start. Flat-fee models are a behavioral nudge disguised as a commercial one: they shift the buyer's mental frame from "what will this cost us if it works" to "what can we get done with what we're already paying." Operators evaluating platforms like this should look past the AI feature list and interrogate the pricing mechanics first - because the model that removes cost anxiety is often the one that actually gets used, while the more "powerful" but metered alternative sits half-adopted on a shelf. This briefing was written by the Renascence newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage. Questions Renascence get on this topic. Fusion Connect launched a new AI-powered contact-centre-as-a-service (CCaaS) platform that uses a flat-fee pricing model instead of the usage-based or per-seat pricing common in the CCaaS market. More in Customer Service Stay ahead of CX Get the signal, not the noise. The stories shaping customer experience - plus the Journal and Experience Loom - in your inbox.
Fusion Connect has launched an AI-powered Contact Center as a Service platform with flat-fee pricing, eliminating unpredictable token-based costs that typically hinder enterprise AI adoption. The Atlanta-based managed communications provider offers predictable monthly pricing instead of usage-based charges, allowing organisations to budget and scale AI capabilities more confidently. The platform includes real-time agent assistance, natural language customer routing, automated inquiry handling, and conversation analytics. Core AI features are priced per seat monthly, whilst high-volume automation services use simple packages based on anticipated call volumes. "Organisations shouldn't need a data scientist or financial model just to understand what their AI investment will cost," said John Nee, chief marketing officer. The company selected contact centres as its initial focus due to their high volume of repetitive interactions and clear return on investment opportunities.
Fusion Connect appoints Brian McClintock Interim Chief Executive Officer. Aug 07, 2026, 16:14 ET ATLANTA, Aug. 7, 2026 /PRNewswire/ - Fusion Connect (the "Company"), a leading provider of managed communications, connectivity and cloud solutions, today announced that the Company's Board of Directors (the "Board") has appointed Brian McClintock, the Company's Chief Financial Officer, as Interim Chief Executive Officer, effective immediately. McClintock succeeds Bill Wignall, who served as the Company's CEO since 2024 and has chosen to step down to pursue other interests. As Interim CEO, Mr. McClintock will work closely with the Company's leadership and employees to execute the operating plan approved by the Board, continuing the Company's strategic direction. Mr. McClintock brings over twenty years of industry experience with a strong track record of leading businesses through growth and a demonstrated commitment to operational and financial excellence centered on delivering a superior customer experience. Before joining Fusion Connect in 2023, Mr. McClintock served as Chief Financial Officer for The Affiliate Network. Prior to that role, he served as Chief Financial Officer of Impact Telecom. "We are confident Brian is the right leader to drive further positive momentum while managing the massive demand in the marketplace for the Company's full suite of products and services," stated Dudley Slater, Fusion Connect's Chairman of the Board. Mr. Slater continued, "On behalf of the entire Board, I would like to thank Bill very much for his leadership and his impressive contribution to the operational transformation he led. We wish him only the best in the next stage of his career." "I'm honored to lead Fusion Connect through this next chapter," said Mr. McClintock. "Our customers depend on us for reliable, high-quality communications and connectivity solutions, and my focus will be on operational excellence, disciplined execution of our strategic plan, and continuing to deliver the level of service our customers expect. I'm grateful for the trust the Board has placed in me, and I look forward to working alongside our talented team to build on the strong foundation we have in place." About Fusion Connect Fusion Connect is a leading provider of cloud communications and managed services, helping businesses simplify technology so they can focus on growth. The company delivers a full suite of managed solutions - including broadband access, UCaaS, CCaaS, SD-WAN and managed security - all delivered and supported by US-based customer service teams ready to drive performance, reliability, and customer success. With deep technical expertise and industry experience, Fusion Connect builds right-fit, best-in-class communications and collaboration solutions that meet the unique needs of modern businesses. The company's commitment to exceptional customer support is backed by industry-leading customer satisfaction ratings, net promoter scores for customer loyalty and service quality guarantees. To learn more, visit www.fusionconnect.com or contact an expert at +1-888-301-1721. SOURCE Fusion Connect
Fusion Connect names Ken Worcester as CRO to drive next phase of growth. ATLANTA, Oct. 28, 2025 /PRNewswire/ - Fusion Connect, a leading provider of cloud communications and managed services, today announced the appointment of Ken Worcester as Chief Revenue Officer (CRO). With more than 25 years of experience in communications, cloud services, and sales leadership, Worcester will oversee Fusion Connect's revenue strategy, focusing on strengthening channel partnerships, accelerating growth, and optimizing sales performance. Worcester's career includes executive Sales leadership roles at YourSix, WOW!, and Zayo Group, where he built out high performing sales teams, led indirect channel programs, created global go-to-market strategies, drove bookings with direct sales, and scaled revenue from existing customers. "Ken is a decisive leader with a deep understanding of how to build scalable revenue engines and empower partner relationships for growth," said Bill Wignall, CEO of Fusion Connect. "His ability to align strategy with execution - and his track record of delivering measurable results - make him an ideal fit for Fusion Connect's next chapter." As CRO, Worcester will oversee all revenue-generating functions, including direct sales, indirect channel, and account management. His appointment underscores Fusion Connect's continued investment in leadership that prioritizes customer-obsessed service and long-term partner success. "I'm honored to join Fusion Connect at such a dynamic time in its journey," Worcester said. "The company's commitment to innovation, partner growth, and customer experience aligns perfectly with my approach to leadership. I look forward to working with our teams and partners to accelerate growth." Fusion Connect continues to set itself apart in the marketplace by combining best-of-breed technology with one-vendor simplicity and US-based support teams - delivering managed services that empower businesses to thrive. About Fusion Connect Fusion Connect is a leading provider of cloud communications and managed services, helping businesses simplify technology so they can focus on growth. The company delivers a full suite of managed solutions - including broadband access, UCaaS, CCaaS, SD-WAN and managed security - all delivered by US-based support teams ready to drive performance, reliability, and customer success. With deep technical expertise and industry experience, Fusion Connect builds right-fit, best-in-class communications and collaboration solutions that meet the unique needs of modern businesses. The company's commitment to exceptional customer support is backed by industry-leading uptime and service quality guarantees. To learn more, visit FusionConnect.com or contact an expert at +1-888-301-1721. Press Contact: Fusion Connect [email protected] +1 470-731-7553 View original content to download multimedia:https://www.prnewswire.com/news-releases/fusion-connect-names-ken-worcester-as-cro-to-drive-next-phase-of-growth-302597226.html SOURCE Fusion Connect
Fusion has acquired the Comfort Keepers franchise in Omaha and Lincoln, Nebraska, and Council Bluffs, Iowa, marking its entry into the home care industry. Corey Watton, President and CEO, expressed excitement about the expansion. Calli Smith has been appointed as director of home care services. Fusion, based in Omaha, also includes Fusion Medical Staffing and Fusion Workforce Solutions. Additionally, Amivie has acquired FosterBridge Inc., an in-home care provider in Southeastern Ohio.
Fusion Connect is Hiring for 9 Jobs on Simplify!
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About Fusion Connect
Industries
Enterprise Software
Cybersecurity
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$264.7M
Headquarters
New York City, New York
Founded
1997
Fusion Connect is Hiring for 9 Jobs on Simplify!
Find jobs on Simplify and start your career today