GoTo Connect turns patient calls Into automated scheduling workflows. The Brief: GoTo has added AI-powered scheduling to its GoTo Connect for Healthcare integration with athenaOne, athenahealth's EHR, practice management, revenue cycle management, and patient engagement platform. The capability lets practices automate appointment booking, rescheduling, and cancellations directly in athenaOne, 24 hours a day, without adding staff. Calls can be answered at any time, while patients who need human assistance can reach staff. The integration is available through the athenahealth Marketplace for GoTo Connect and athenaOne customers. GoTo also provides a unified record, one Business Associate Agreement, and one support team for the integrated experience. The capability addresses after-hours calls, busy periods, and situations that leave front-desk employees handling complex needs. Discover full details of the announcement about GoTo Connect for Healthcare and athenaOne AI scheduling at goto.com. Source: GoTo GoTo and athenaOne Bring AI Scheduling to Healthcare Practices Analyst Perspective: GoTo is connecting two functions that practices already depend on: telephone access and appointment management. The update gives its healthcare communications portfolio a stronger operational role because calls can now initiate scheduling actions inside athenaOne. That makes the phone channel part of the workflow instead of leaving it as a separate intake mechanism. The integration also fits GoTo's existing healthcare proposition, which combines communications capabilities with technology intended for medical practices. AI scheduling adds an automated service function without requiring practices to introduce another system for routine appointment transactions. For customers, that creates a clearer relationship between patient access and staff workload. A practice can use automated scheduling for recurring requests while reserving employee attention for cases that require judgment or direct assistance. GoTo therefore adds utility to the communication channel without changing who makes clinical decisions. AI Handles Routine Appointment Requests Around the Clock GoTo Connect for Healthcare now uses AI to manage routine appointment activity within athenaOne, so patients can book appointments, reschedule existing appointments, or cancel them without waiting for front-desk availability. The capability operates 24/7, covering periods when practices may have limited administrative coverage. The addition addresses several common telephone situations, including after-hours calls, Monday morning demand, and periods when employees are occupied with complicated patient needs. Automated scheduling gives those callers another route to completing routine requests. GoTo also keeps human assistance available when needed. Patients who require an employee can reach one without navigating phone trees or waiting through hold music. This creates a division between routine transactions that AI can handle and conversations that benefit from direct staff involvement. AthenaOne Keeps Scheduling Activity in the Practice Record The integration places appointment activity directly in athenaOne, connecting the telephone interaction with the platform practices already used for healthcare operations. That connection is important because scheduling does not remain an isolated action in the communications system. The practice can manage the resulting activity within its existing environment. GoTo also presents the integration as a way to reduce vendor complexity. Practices do not need to add another vendor to their compliance footprint for this capability. Interactions remain in one record and fall under one Business Associate Agreement, while one support team manages the integrated service. This arrangement gives practices a more consolidated way to manage patient communications and scheduling. For organizations already using both GoTo Connect and athenaOne, the integration adds automated appointment handling without requiring a separate scheduling product. Automated Scheduling Gives Front Desks More Room for Complex Needs AI scheduling changes how front-desk employees can allocate their time. Routine appointment requests can move through automated handling, which enables staff to spend more attention on patients whose needs require direct assistance. GoTo connects this capability to a larger patient-experience concern: unanswered calls can leave appointments unbooked and create lost revenue for practices. The need for reliable communication also carries implications for patient retention. Smart Communications' 2025 Healthcare Customer Experience report found that 69% of patients would switch providers when their communication expectations are not met. GoTo's integration addresses one element of that experience by keeping appointment access available outside normal staff capacity. For practices, the value therefore extends beyond call handling. Automated scheduling can help maintain access to routine administrative services while employees handle situations that require more attention. GoTo Extends Healthcare Communications Into Patient Access GoTo's move fits its existing GoTo Connect for Healthcare offering by adding an operational function to a communications platform already designed for medical practices. The connection with athenaOne also makes sense because scheduling, patient engagement, practice management, and revenue cycle activities already sit within the athenaOne environment. Practices using both platforms have a direct use case for automated appointment handling, particularly when call volumes exceed front-desk capacity. Where Implementation Will Matter Most One consideration is whether automated scheduling can handle the different appointment needs and requests that practices receive. GoTo can help address this by keeping routine scheduling automated while giving patients a way to reach staff when they need personal assistance. Requests that fall outside routine scheduling can then receive human attention, helping practices maintain the right balance between automation and staff support. The Next Opportunity for GoTo Connect The integration gives GoTo a foundation for making communications more operational within healthcare settings. Its immediate value lies in connecting calls with appointment activity, but continued development could make the healthcare offering increasingly useful for administrative workflows. The strongest opportunity will come from maintaining a clear boundary between automated tasks and decisions that belong with healthcare professionals. 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GoTo Enhances LogMeIn Resolve with AI Tools and MSP Integrations. GoTo has added AI-powered technician tools, multi-tenant inventory and an open-beta MCP server to LogMeIn Resolve, alongside security and service-management integrations. GoTo has announced new artificial intelligence tools and integrations for LogMeIn Resolve, its IT management and support platform for managed service providers (MSPs), aimed at helping technicians automate routine tasks and manage multiple customer environments more efficiently. The updates include AI-powered technician insights, multi-tenant software inventory, custom branding for remote support sessions and an open-beta Model Context Protocol (MCP) server. The company also announced enhancements to integrations with Acronis and HaloPSA, while integrations with Hudu and IT Glue are planned for a later release. AI tools target faster IT support. The new technician tools include enhanced visibility into common vulnerabilities and exposures (CVEs), summaries of patching errors and one-click screen analysis. These features are designed to give technicians additional context when diagnosing problems and resolving support requests. Discover more Read Daily News For MSPs that oversee IT systems for several businesses, Resolve's multi-tenant software inventory adds per-tenant installation counts, filtering by customer and reporting intended to support audits. GoTo said the capabilities are designed to help service providers manage customer environments while maintaining separation between tenants. The platform will also allow MSPs to customise remote support sessions with client-specific branding, including logos and visual elements. Tenant-based policy management, which would let administrators scope and enforce device policies at the individual customer level, is listed as coming soon. MCP server connects Resolve with AI assistants. GoTo said the new MCP server, available in open beta, lets technicians connect Resolve to AI assistants using the open Model Context Protocol standard. Through supported AI tools, technicians can query devices, triage tickets and initiate remote sessions. The company said access is permission-aware and audited. Discover more Read Daily News MCP is designed to provide a common way for AI applications to connect with external tools and data sources. In an IT support setting, this can help technicians retrieve operational information or initiate supported actions from within an AI-assisted workflow rather than switching repeatedly between applications. The actual actions available depend on the integration and permissions configured. Security and service-management integrations. An enhanced integration with Acronis brings endpoint detection and response (EDR) and extended detection and response (XDR) security alerts into Resolve, allowing technicians to view alerts and respond from the platform. The updated HaloPSA integration is designed to improve ticket synchronisation and make device context available within Halo's professional services automation system. Discover more Ship by Rail Book Train Trips Sign Petitions GoTo said integrations with Hudu and IT Glue, both used for IT documentation and asset information, are also planned. They are intended to surface Resolve data within the systems technicians already use and reduce manual data entry. The company did not provide a release date for these integrations in the announcement. MSP says tools have helped limit additional hiring. Federico Fobert, chief executive officer of ITM Service Provider, said Resolve's capabilities had helped the company avoid hiring additional operators while saving time and resources and maintaining service reliability. Discover more Check Voting Info Follow Politics "Thanks to these tools, we have been able to avoid hiring additional operators, saving both time and resources, increasing professionalism, and ensuring a highly reliable service for our customers," Fobert said. Steve Shattuck, vice-president of Global Partner Ecosystems at GoTo, said the enhancements were intended to reduce the need for service providers to move between tools to handle security alerts or manually rebuild documentation after support sessions. GoTo describes itself as a cloud communications and IT company. The announcement did not specify pricing or a general availability date for every feature; tenant-based policy management and the Hudu and IT Glue integrations were identified as forthcoming, while the MCP server is in open beta.

Konica Minolta swaps PABX for GoTo. Japanese multinational tripled the number of extensions with a project from ScanSource. September 22, 2026 - 14:16 Font size: -A+A Konica Minolta tripled the number of extensions in its GoTo digital communication system in Brazil, migrating the Porto Alegre, Florianópolis and Manaus branches to the platform. The Japanese printing multinational had already implemented the solution at its Brazilian headquarters, located in São Paulo. The project was delivered by distributor ScanSource. With the migration of the branches, Konica left behind the days of the PABX telephone exchange. Today, the solution is present in practically all company departments, including technical areas, credit and collections, administration, sales and technical support. In total, more than 200 employees use the platform. "One of the main gains provided by the solution is practicality. In addition to working as an internal extension, the platform allows us to streamline our communication, including with professionals who are outside the office. These are conveniences that bring more speed to the business," explains Maurício Saito, senior IT analyst at Konica Minolta. Konica Minolta do Brasil is the Brazilian subsidiary of the Japanese multinational of the same name, operating in the country as a provider of printing solutions, document management and imaging technology. Headquartered in Boston, Massachusetts, GoTo records approximately US$1 billion in annual revenue and 2,500 employees in North America, South America, Europe, Asia and Australia. Reporter at Baguete Diário