GoTo has launched GoTo Connect CX Complete, an AI-powered platform that unifies customer experience capabilities for small and midsize businesses. The solution integrates phone systems, messaging, webinars and customer interactions across multiple channels including voice, text, web chat and WhatsApp. The platform features an AI Receptionist for 24/7 call handling and routing, plus AI-powered voice analytics that review all conversations to provide insights into team performance and customer sentiment. A GoTo survey found 82% of employees want AI customer support tools. CX Complete aims to eliminate the need for businesses to choose between basic phone services or managing multiple vendors. The solution enables every employee to deliver consistent customer service backed by intelligent routing and AI-powered guidance, without requiring enterprise-level complexity or resources.

GoTo launches new features for Grasshopper, its virtual phone system, boosting productivity on the go for small businesses. New AI call transcripts and summaries, voicemail and sentiment insights, and AI receptionist capabilities give business owners instant clarity and ensure no opportunity is missed BOSTON, MA - May 6, 2026 - GoTo, the leader in cloud communications and IT, today announced new capabilities for Grasshopper, the virtual phone system built for entrepreneurs and small businesses. The updates give business owners AI-powered visibility into every conversation, sharper tools to prioritize what matters most, and the confidence that every call is handled professionally, without added complexity or staff. Running a small business means you're always on, answering calls between meetings, following up from your car, and switching between sales, customer service, and strategy in the span of an hour. Every conversation matters, and losing track of details isn't an option. Grasshopper's latest innovations are built for the pace of small businesses, delivering AI-driven transcripts and summaries alongside enhanced calling and security features that give entrepreneurs instant clarity after every call, smarter ways to prioritize what matters most, and the confidence that every customer interaction is handled professionally from anywhere. "[Grasshopper's] system allows us to present a professional image, route calls efficiently, and keep communication seamless, even when we are working remotely or traveling," said Nicole Green, Principal of NGG Tax Group. "It's become a reliable part of our day-to-day operations and has truly supported the growth of our business." Grasshopper's latest enhancements include: * Never miss a call: With AI receptionists, live human receptionists, or a hybrid approach, every call is answered professionally without the cost or complexity of adding staff. * Instant clarity after every call: Call recording, AI transcripts, and AI-generated summaries in the mobile app ensure every team member stays aligned on timelines and next steps without replaying entire calls. * Know what needs attention first: AI sentiment analysis for voicemail and automated call summaries surface caller tone and key takeaways, so urgent requests never get buried. * Faster, more secure access: Passkey enables passwordless access using built-in device authentication, such as fingerprint and Face ID, delivering seamless login with enhanced account protection. "Grasshopper understands that small businesses can't afford to miss opportunities or details," said Scott Manning, General Manager of Grasshopper. "With these new capabilities, we're giving entrepreneurs instant visibility into every conversation, smarter ways to prioritize what matters most, and the confidence that every call is handled professionally. Grasshopper brings powerful, AI-driven capabilities together in a way that's simple, practical, and built for the realities of running a small business." About GoTo GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, LogMeIn Rescue, and Grasshopper, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,500 employees throughout North America, South America, Europe, Asia, and Australia.

GoTo adds features to Grasshopper. May 7, 2026 GoTo, a cloud communications and IT solutions provider, has added capabilities for Grasshopper, its virtual phone system. Grasshopper's latest enhancements include the following: * The ability to choose between AI receptionists, live human receptionists, or a hybrid approach. * Call recording, AI transcripts, and AI-generated summaries in the mobile app. * AI sentiment analysis for voicemail and automated call summaries that surface caller tone and key takeaways. * Passkey for passwordless access using built-in device authentication, such as fingerprint and Face ID. "Grasshopper understands that small businesses can't afford to miss opportunities or details," said Scott Manning, general manager of Grasshopper, in a statement. "With these new capabilities, we're giving entrepreneurs instant visibility into every conversation, smarter ways to prioritize what matters most, and the confidence that every call is handled professionally. Grasshopper brings powerful, AI-driven capabilities together in a way that's simple, practical, and built for the realities of running a small business."