GoTo has launched GoTo Connect for Healthcare, an AI-powered patient communications platform designed for small to mid-sized healthcare clinics and practices. The solution combines voice, SMS, scheduling and AI-powered automation into one secure, HIPAA-compliant system. The platform integrates with leading electronic healthcare record and practice management systems including Epic, athenahealth, ModMed and Salesforce Health. Key features include a 24/7 AI receptionist that handles call triage and appointment management, AI-powered analytics for operational insights, and built-in security controls for protected health information. GoTo developed the solution using insights from thousands of existing healthcare customers. The platform aims to streamline patient communications, reduce missed appointments and improve practice efficiency whilst maintaining HIPAA compliance. It is currently available to healthcare providers in the United States.

GoTo has announced new AI-powered features for GoTo Connect for Automotive, a communications platform designed specifically for car dealerships. The enhancements include expanded CRM and dealer management system integrations, 24/7 AI-powered service scheduling, and real-time reporting capabilities. The platform now integrates with BLiNK AI, DealerSocket, and Reynolds & Reynolds FOCUS to automate workflows and improve customer interactions. AI-powered scheduling automatically books appointments through Xtime integration, whilst intelligent call routing uses CRM data to direct calls to appropriate team members. Additional features include AI analysis of customer interactions with proactive alerts for high-risk calls, number reputation protection to prevent spam flagging, and marketing ROI tracking. GoTo, which generates approximately $1 billion in annual revenue, designed the platform to consolidate multiple solutions and help dealerships convert customer interactions into sales opportunities.

GoTo enhances Unified Endpoint Management for Managed Service Providers with LogMeIn Resolve. BOSTON, October 15, 2025-(BUSINESS WIRE)-GoTo, the leader in cloud communications and IT, today announced a suite of new features for its LogMeIn Resolve solution for Managed Service Providers (MSPs). The latest capabilities provide MSPs with a modern, AI-driven Unified Endpoint Management (UEM) solution to enhance the customer experience, streamline operations, and drive business growth. The global managed services software market is expected to reach more than $34 billion by 2033, driven by the need for Remote Monitoring and Management (RMM) and endpoint management solutions among other MSP-focused capabilities. Resolve equips service providers with the tools they need to thrive in this growing market, offering greater flexibility, efficiency, and control, all backed by an industry-first zero trust security architecture. The new features for LogMeIn Resolve's MSP solution include: End-User Remote Access: Empower clients with secure, on-demand remote access to their work devices from anywhere, whether working from home, traveling, or facing unexpected disruptions. The enhanced level of remote access flexibility provides MSPs with a valuable recurring service opportunity that not only solves critical business continuity challenges for clients but also unlocks new potential revenue streams and strengthens long-term customer relationships. Simplified, Customizable Reporting: Quickly and easily generate customized, insightful reports for clients using intuitive natural language prompts without needing to invest in deep technical expertise to unlock actionable data intelligence. With AI-powered insights, MSPs can use simple language to create comprehensive reports in just minutes that reveal key metrics, drive better client decision-making, and highlight areas for proactive management, all of which enhance client satisfaction and set the stage for business upsell opportunities. Dynamic Group Policies: Efficiently manage and enforce security and compliance policies across customer devices using group-based assignments. With automatic policy application during device onboarding and offboarding, MSPs can accelerate deployment times, maintain consistent security standards, reduce manual management, and seamlessly scale operations as their client base expands. Brandable Remote Sessions: Create remote support experiences that prominently feature the MSP's brand with customized logos, backgrounds, and welcome messages. The professional, white-labelled experience reinforces brand identity, builds customer loyalty, and sets MSPs' services apart from competitors to secure long-term client relationships and power continued growth.