GOverview
GoTyme Bank offers online banking in the Philippines with real human support, providing free ATM debit cards from kiosks and a mobile app to manage accounts, transfers, rewards, and deposits. Its services include free transfers to other banks up to three times per week, up to 3x Go Rewards points on partner-store purchases redeemable as cash in the app, and a 4% annual interest rate on savings with deposits insured up to PHP 500,000. The bank differentiates itself by combining digital convenience with personal service, simple cash-out rewards, and a clear savings incentive to build loyalty. Its goal is to make everyday banking easier and more rewarding for Filipinos by blending technology with human service and a trusted, customer-focused platform.
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About GoTyme PH
Industries
Company Size
501-1,000
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
$10.4M
Headquarters
Philippines
Founded
2021
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Simplify's take
What believers are saying
- GoTyme doubled monthly onboarding to 500,000 and targets 12.5 million customers in 2026.
- The Singapore Tourism Board partnership and remittance raffle expand cross-border payment usage now.
- Kiosks at Robinsons, SM, airports, and transport hubs deepen acquisition beyond digital-only banks.
What critics are saying
- Employer payroll locks still block underwriting, capping GoTyme's loan growth without open finance.
- Large incumbents control payroll and data; BSP delays keep GoTyme's credit pricing conservative.
- If deposit growth stalls or outages rise, profitability slips and 2027 targets collapse.
What makes GoTyme PH unique
- GoTyme fused Robinsons kiosks with app banking, reaching 11.3 million customers by September 2026.
- Nate Clarke launched Apple Pay on August 4, 2026, among the Philippines' first issuers.
- GoTymeX cut incident diagnosis from 34.5 minutes to 10 minutes using AWS AI.
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Funding
Total Funding
$10.4M
Above
Industry Average
Funded Over
1 Rounds
Benefits
- Hybrid Work Options
Company News
South African billionaire Patrice Motsepe's GoTyme bank tops 13 million customers. GoTyme Bank, the former TymeBank backed by Patrice Motsepe's African Rainbow Capital, has passed 13 million customers and plans a credit card in 2027. October 30, 2026. 2:13 AM GoTyme Bank, the South African digital lender backed by billionaire Patrice Motsepe, has passed 13 million customers in South Africa in its first year under a new name and plans to launch a credit card in 2027 as it pushes to become one of the country's three biggest banks. The Johannesburg-based bank, known as TymeBank until January, said this week that net customer loans more than doubled, rising 126% to R5.08 billion ($306 million). Customer deposits grew 27% to R9.69 billion ($584 million), and total income rose 25% to R2.72 billion ($164 million). Net interest income climbed 13% to R1.4 billion ($84 million), while fee income jumped 41%. GoTyme now has just over 8 million customers who use their accounts every month. The bank expects to become South Africa's third-largest bank by monthly active users in the first quarter of 2027. "I honestly believe we will become the top three bank in the last quarter of 2026," Chief Executive Officer Cheslyn Jacobs said at a briefing in Johannesburg. A quarter of instant payments The fastest growth has come in instant payments. About 26% of all PayShap payments made to cellphone numbers in South Africa now come from GoTyme accounts, the bank said. PayShap is the country's real-time payment system, launched in March 2023 by PayInc, formerly BankservAfrica, and it lets customers send money instantly using only the recipient's phone number. The number of GoTyme customers using PayShap rose more than 250% from a year earlier, and almost 70% of payments made by its customers are now instant and free. The bank estimates that free instant payments save its customers more than R150 million ($9 million) a year in fees. Jacobs has called on larger banks to drop their fees on instant payments. "We don't want free instant payments to remain a GoTyme competitive advantage forever," he said. "Instant should be the standard, and we believe free should be the standard, too." Spending on GoTyme's virtual cards rose 240% from a year earlier, including 65% growth in the most recent quarter. More than 4 million customers have moved to the bank's new app this year. The bank plans to have 140 customer hubs across South Africa by the end of 2026. It has removed its kiosks from Pick n Pay supermarkets and is moving into busier stores, including Boxer and TFG outlets. Credit card next GoTyme plans to launch a credit card in 2027, along with a revamped version of its MoreTyme buy-now-pay-later service, more personal loans through its partnership with insurer Sanlam, and a new rewards program. It also wants to offer investment products and access to digital assets, subject to regulatory approval. Motsepe's African Rainbow Capital bought the bank from Commonwealth Bank of Australia at the end of 2018 and remains its largest shareholder, with about 40% of parent company Tyme Group. Motsepe, 64, made his fortune in mining through African Rainbow Minerals and is also president of the Confederation of African Football. Tyme Group, which is based in Singapore, also runs GoTyme in the Philippines through a joint venture with the Gokongwei family's JG Summit Holdings. The group has more than 21 million customers across both countries. It was valued at $1.5 billion in December 2024, when Brazilian digital bank Nubank invested $150 million for a 10% stake in a $250 million funding round. China's Tencent Holdings Ltd. is also a shareholder. The bank has said it is Africa's first profitable standalone digital bank and expected a record profit for the year through June. In May, it offered shares to all of its roughly 2,000 employees and said it could be ready for a stock market listing in three to four years. TymeBank began as a project inside Deloitte in 2012 and was bought by Commonwealth Bank of Australia two years later. It opened to customers in South Africa in 2019, selling accounts through kiosks in supermarkets and retail stores. The intelligence satisfies curiosity. The paid briefings satisfy strategy. Every Monday, Elite subscribers receive an Investor Memo breaking down the deal, the structure and the positioning behind the week's most consequential African wealth story - the kind of analysis that doesn't appear anywhere else. Twice a month, a Wealth Intelligence brief profiles a single billionaire's holdings, cash flows and expansion pipeline in detail no public source matches. Elite ($75/mo): Everything above + Investor Memos + Wealth Intelligence + Quarterly Analyst Briefings
GoTyme calls for end to employer payroll locks to boost credit. Published Oct 19, 2026 05:13 pm At A glance. * Despite seeing consumer onboarding double to roughly half a million per month, digital bank GoTyme Bank is still pushing to break the norm of employers dictating which bank employees must use for their payroll accounts to unlock credit access among new banking entrants. Despite seeing consumer onboarding double to roughly half a million per month, digital bank GoTyme Bank is still pushing to break the norm of employers dictating which bank employees must use for their payroll accounts to unlock credit access among new banking entrants. Nathaniel Clarke, co-founder and chief executive officer (CEO) of GoTyme Bank, said during an EJAP infrastructure forum that the Philippines is among the few countries across the globe where employers decide which bank their employees should use. On the other hand, the remaining economies across the globe allow employees to choose which bank they wish to use to receive their wages. Clarke cited consumer data protection as a competitive advantage for legacy banks over new players, which explains incumbent banks' resistance to open finance and consumer data-sharing frameworks. Since payroll accounts are largely held by large, incumbent banks that offer limited access to credit and investments for middle-class and lower-middle-class customers, the executive said this leaves the upper class better served by credit, investment, and insurance products. Against the backdrop of this banking gap, Clarke said GoTyme, alongside the digital banking industry, is working hand in hand with the Bangko Sentral ng Pilipinas (BSP) and other relevant agencies to pass the open finance law. "We are working very closely with BSP and other government organizations to lobby," Clarke said. "There's a bill in Congress around open finance, specifically around just giving everyone a consumer's choice of where they get paid their payroll." Clarke noted that since new entrants in the industry do not have access to potential borrowers' income information, GoTyme becomes overly conservative about granting loan requests. The lack of access to banking data also forces digital lenders to price loans higher, he said. Payroll account portability remains a problem, Clarke said, pointing to existing BSP restrictions that prevent consumer data-sharing across financial institutions (FIs), even when consumers consent to such transactions. These choke points are found in incumbent banks. Citing Brazil's open finance model, Clarke called for strong political will to overcome resistance from traditional lenders. "We're really pushing for consumer control of data. Large banks and corporations do not own your data. You own your data," Clarke said. He asserted that the Philippines should not have any rules preventing customers from consenting to data-sharing. To help banks expand access to consumer credit, Clarke argued that a government mandate should be crafted to enable data-sharing across the industry. Despite data-sharing limitations, GoTyme has expanded its customer base to 11.3 million as of September 2026, with monthly customer onboarding doubling from roughly 250,000 new customers to as many as 500,000. GoTyme's projections showed that the digital lender could close the year with 12.5 million customers, higher than its earlier target of 12 million. This growth is expected to coincide with a near-doubling of loan disbursements by the end of the fourth quarter. Clarke told reporters on the sidelines of the event that GoTyme has set its sights on expanding its physical footprint into transport hubs and airports. To date, the digital lender has roughly 680 physical kiosks across Robinsons and SM department stores. "We're talking to several other partners," Clarke said, adding that GoTyme could add a hundred more kiosks over the year ahead. Clarke maintained that GoTyme prioritizes business expansion over profitability but confirmed that the bank remains on track to meet its profitability target by 2027. "We're continuing to invest, driven by a combination of deposit growth, customer growth, and revenue growth. There are no plans to slow down investment," the CEO said. GoTyme has invested more than $300 million in the Philippines, equivalent to roughly a fifth of the $1.5 billion cumulative investment of the six remaining digital bank licensees.
13th-Month pay plan: how to spend smart this Christmas. Your 13th-month pay is a chance to start the new year stronger, not just to survive December. This plan shows how to split it between needs, savings, gifts, and a small treat, where to keep your savings, and how to shop the sales without overspending. What is 13th-month pay? The 13th-month pay is a mandatory benefit for most rank-and-file employees in the Philippines. It is generally equal to one-twelfth of the basic salary you earned during the calendar year, and employers are required to pay it no later than December 24. Rules and exemptions can vary, so confirm the details and your exact amount with your HR or payroll team. Some employers also give bonuses, so check how each payment is counted. Many people also wonder about taxes. Under current Philippine rules, 13th-month pay and certain other benefits are exempt from income tax up to a ceiling, but the exact limit can change, so check the latest guidance from your employer or the BIR. Step 1: decide your split. A written plan stops the money from disappearing in a few weekends. The split in the image above is only an example: 40 percent for needs and bills, 30 percent for savings, 20 percent for gifts and Noche Buena, and 10 percent for a treat. If you have debts or school fees, shift more toward needs. If you already have an emergency fund, shift more toward goals. Its budget rule guide and budget templates can help you pick a structure you will actually follow. Step 2: save first. Move the savings part the same day your 13th-month pay arrives. Keeping it in a separate account makes it harder to spend. Digital banks and wallets such as GoTyme Bank, MariBank, Tonik, and UNO Digital Bank compete on savings features, and GCash, and Maya offer built-in saving tools. Banks like CIMB also have digital savings options. Compare rates, fees, and withdrawal rules before you choose, and see its MariBank vs GoTyme vs Maya comparison and Maya savings tips. If you earn in foreign currency, Airwallex is worth a look. If you do not have an emergency fund yet, start there. Its emergency fund guide explains how much to aim for and where to keep it. Step 3: cover needs and debts. Pay overdue bills, tuition, rent, and high-interest debts before you spend on gifts. Clearing a credit card balance often saves more than any sale discount. If you use cards for shopping, remember that installment fees and interest can erase promo savings, so pay in full where you can. Step 4: plan gifts and Noche Buena. Christmas spending is easier when you plan it in two parts. For gifts, use a list with a cap per person, and check its Christmas gift guide for ideas from ₱500 to ₱2,000. For Noche Buena, list the dishes first, then price-check ingredients. Supermarkets like Puregold and pantry brands such as Lucky Me, Monde Nissin, San Miguel Foods, Rebisco, and Quaker help you compare. Drinks and sweets from Nescafe, Milo, Nestea, Oreo, KitKat, and Hershey's are common Noche Buena extras, and cleaning supplies from Safeguard, Tide, Downy, and Colgate-Palmolive fill the pre-Christmas shopping list. Food delivery from foodpanda, and GrabFood can also cover last-minute needs. Its grocery shopping tips show how to cut the Noche Buena bill without cutting the fun. Step 5: shop the sales with a cap. The ber-months sales can stretch your gift budget if you plan ahead. Use 11.11 for everyday items, Black Friday for tech and travel, and 12.12 for last-minute gifts. Apps like Shopee, Lazada, Temu, TikTok Shop, Amazon, SHEIN, and ZALORA run most of the deals, and brands such as UNIQLO, Nike, Sephora, Watsons, Apple, Samsung, and Xiaomi often join with their own promos. Use cards and wallets like BDO, BPI, GCash, and Maya carefully, and travel platforms Agoda, and Klook if you plan a trip. Its 11.11 shopping checklist walks you through preparing before the sale. Tips and guides: spend smart, not less fun. * Write the split before payday. Decide the numbers first so you are not guessing at checkout. * Automate savings. Transfer the savings portion the same day, then spend what is left. * Use a Christmas envelope or wallet. A separate pot for gifts and food makes the cap visible. * Track every purchase. A simple note on your phone is enough. Its payday budgeting guide pairs well with it. * Skip debt for gifts. If you cannot pay it back in January, wait or choose a smaller gift. * Leave a January buffer. Bills, tuition, and renewals arrive soon after Christmas. * Review in January. Compare what you planned against what you spent, then adjust next year. 13th-Month pay brand directory. Every name below links to its TipidNation page. Related Reading 11.11 Sale Philippines Plan your gift budget, then browse the main sale deals. Frequently asked questions. When must employers pay 13th-month pay in the Philippines? Employers are required to pay it no later than December 24. Rules and exemptions vary, so confirm the details with your HR or payroll team. How much is 13th-month pay? It is generally one-twelfth of the basic salary earned during the calendar year. Your exact amount depends on your pay and months worked, so ask your employer. How should I spend my 13th-month pay? Cover needs and debts first, move a savings share right away, set a cap for gifts and Noche Buena, and keep a small amount for a personal treat. Adjust the split to your situation. Where should I keep my 13th-month pay savings? Keep it separate from your spending money. Compare digital banks and wallets such as GoTyme, MariBank, Tonik, GCash and Maya on rates, fees, and withdrawal rules before choosing. Should I wait for sales before spending my bonus? If your purchase is not urgent, yes. 11.11, Black Friday, and 12.12 often offer better prices, but only spend within the budget you planned. Follow TipidNation for more deals
GoTyme announces AI-powered solution to cut incident diagnosis time on AWS platform. GoTyme has introduced an AI-powered Root Cause Analysis tool built on Amazon Web Services that reduces incident diagnosis times from over half an hour to just ten minutes across its digital banking platforms. Company leaders say this development will help minimize service disruptions for millions of users while maintaining human oversight in operational decisions. 32m ago Tuesday, Sept 29 By G. G. Adams GoTyme announced on Sep. 29 a new generative AI-powered Root Cause Analysis (RCA) solution built on Amazon Web Services, designed to reduce customer disruption time across its global banking platform. The company said the system, developed by GoTymeX - its Product and Technology Development Hub - has reduced root cause identification from a median of 34.5 minutes to just 10 minutes after testing with incident samples over six months. Hieu Ta, Director of Engineering at GoTymeX, said, "Our customers depend on us for their daily banking needs, and every minute of delayed diagnosis is a minute they may not be able to access their accounts. We already build on AWS, so developing our Root Cause Analysis (RCA) solution with AWS DevOps Agent was straightforward. RCA now starts investigating the moment an alarm is triggered, and incidents are diagnosed within 10 minutes. That means fewer disruptions for our customers, fewer escalations across teams, and more time for our engineers to add value by building, not searching." GoTyme serves over 22 million customers in South Africa, the Philippines, Indonesia, and Hong Kong through infrastructure that spans multiple regions and integrates with more than ten external partners. According to the company's statement, high-impact IT outages can cost financial services firms an average of $1.8 million per hour; prior monitoring tools detected problems quickly but could not pinpoint origins efficiently. The new RCA tool uses AWS DevOps Agent technology to automatically investigate incidents as soon as they are detected by collecting data from metrics such as logs and application performance before identifying likely root causes with supporting evidence. In one instance cited by GoTymeX engineers during testing phases, the system traced an issue back through several services to a locked database query previously missed by standard monitoring systems. Eric Yeo, Country General Manager for Vietnam at Amazon Web Services, said: "Across Southeast Asia, engineering teams are proving that AI-powered operations can transform how companies manage complex multi-country infrastructure at scale. GoTymeX exemplifies this shift... Their engineers built a root cause analysis solution that cut incident resolution times dramatically directly protecting millions of customers." He added that no changes are made without explicit human authorization: "The AI investigates, correlates and advises but engineers review, validate and approve every action before it is taken."
GoTyme deploys AI-powered solution on AWS to cut incident diagnosis time. GoTyme has introduced an AI-powered Root Cause Analysis tool built on Amazon Web Services that reduces customer disruption times from over half an hour to just ten minutes during technical incidents. The company says this advancement will improve reliability for its more than 22 million users across multiple countries. 9h ago Tuesday, Sept 29 By I. J. Sanchez GoTyme announced on Sep. 29 a new generative AI-powered Root Cause Analysis (RCA) solution built on Amazon Web Services, which the company said has significantly reduced disruption time for customers across its global banking platform, lowered infrastructure costs, and decreased alert fatigue. The RCA solution was developed by GoTymeX, the group's Product and Technology Development Hub. After testing against six months of incident samples, GoTyme reported that root cause identification time dropped from a median of 34.5 minutes to just 10 minutes. This metric measures the duration from when an incident triggers an alert to when the system surfaces the first possible root cause. Hieu Ta, Director of Engineering at GoTymeX, said, "Our customers depend on us for their daily banking needs, and every minute of delayed diagnosis is a minute they may not be able to access their accounts. We already build on AWS, so developing our Root Cause Analysis (RCA) solution with AWS DevOps Agent was straightforward. RCA now starts investigating the moment an alarm is triggered, and incidents are diagnosed within 10 minutes. That means fewer disruptions for our customers, less escalations across teams, and more time for our engineers to add value by building, not searching." GoTyme serves over 22 million customers in South Africa, the Philippines, Indonesia, and Hong Kong through infrastructure spanning multiple regions and integrating with more than ten external partners. The company noted that high-impact IT outages can cost financial services firms an average of $1.8 million per hour. Prior monitoring tools detected issues quickly but could not pinpoint origins; engineers often spent about 30 minutes manually gathering data during incidents while unrelated teams were drawn into escalations. With the new RCA powered by AWS DevOps Agent, investigation begins automatically upon detection of a problem as the AI agent gathers signals from metrics such as logs and deployments before identifying likely root causes with supporting evidence. In one instance cited by GoTymeX engineers, RCA traced an issue through several services to a locked database query missed by standard monitoring tools. Eric Yeo, Country General Manager for Vietnam at Amazon Web Services, said, "Across Southeast Asia, engineering teams are proving that AI-powered operations can transform how companies manage complex multi-country infrastructure at scale. GoTymeX exemplifies this shift... Their engineers built a root cause analysis solution that cut incident resolution times dramatically directly protecting millions of customers."
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About GoTyme PH
Industries
Company Size
501-1,000
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
$10.4M
Headquarters
Philippines
Founded
2021
GoTyme PH is Hiring for 40 Jobs on Simplify!
Find jobs on Simplify and start your career today
Don't see your dream role? Check out thousands of other roles on Simplify.Browse all jobs