Granicus, a government experience technology leader, has appointed two general managers to oversee US Federal and US Local Government divisions. The move aims to strengthen partnerships with government agencies and accelerate adoption of its Government Experience Cloud platform. John Boerstler, former Chief Experience Officer at the US Department of Veterans Affairs, will lead the Federal division. He brings over 20 years of experience in technology and government leadership, including establishing Ukraine's Ministry of Veterans Affairs. Stu MacFarlane joins as General Manager for Local Government with 30 years of technology leadership experience. He previously served as President of TransForce and Chief Marketing Officer at WebMD. The general manager model is designed to align Granicus' platform and services with government mission objectives whilst guiding responsible AI adoption in the public sector.

Granicus has acquired Indigov to enhance its Government Experience Cloud with advanced constituent management tools. This acquisition combines Granicus's expertise in government customer experience with Indigov's CRM, CDP, and customer service solutions, enabling more efficient management of constituent inquiries and improved understanding of constituent needs. The integration aims to strengthen government-constituent relationships and drive impactful governance.