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Hire Horatio CX

Tech-enabled BPO for omnichannel CX

Overview

Hire Horatio CX provides business process outsourcing focused on customer experience and operational support, using dedicated, handpicked teams that act as an extension of a client's brand. It delivers omnichannel support (chat, email, voice, social), back-office tasks, trust and safety services, and fraud/compliance monitoring, powered by a hybrid mix of AI and human agents plus CX consulting and QA. The company differentiates itself with its nearshore Latin America footprint (Dominican Republic and Colombia), a focus on scalable, branded service, and a commitment to a better work environment for staff (bilingual daycare, wellness facilities). Its goal is to help fast-growing companies improve customer experiences, streamline operations, and increase customer retention by aligning technology with human support.

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About Hire Horatio CX

Simplify's Rating
Why Hire Horatio CX is rated
B
Rated B on Competitive Edge
Rated A on Growth Potential
Rated C on Differentiation

Industries

Data & AnalyticsConsultingAI & Machine LearningFinancial Services

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2018

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Simplify's take

What believers are saying

  • Inc. named Horatio a 2026 Power Partner for the fifth consecutive year.
  • Horatio reported 77% of customers expanded engagements after launch, signaling strong land-and-expand economics.
  • Horatio says 2024 workforce nearly doubled to 3,000-plus, showing demand-driven scaling.

What critics are saying

  • Revelio Labs showed 2026 employee counts down 2.5%, signaling utilization pressure.
  • Horatio listed no open jobs in August 2026, suggesting hiring momentum stalled.
  • A HIPAA breach at HoratioHX would freeze healthcare wins within weeks.

What makes Hire Horatio CX unique

  • HoratioHX extends healthcare CX into HIPAA-aligned, AI-assisted patient operations, launched February 2026.
  • Bootstrapped since 2018, Horatio reached nine-figure ARR without outside capital in 2026.
  • Horatio's nearshore Latin America teams support multilingual, dedicated-brand service across 125-plus clients.

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Benefits

  • Health Insurance
  • Performance Bonus
  • Employee Discounts
  • Commuter Benefits
  • Employee Social Events
  • Professional Development Budget
  • Wellness Program

Company News

PR Newswire
Oct 21st, 2026
Horatio recognized by Inc. for Excellence in business partnerships for fifth consecutive year.

Horatio recognized by Inc. for Excellence in business partnerships for fifth consecutive year. Oct 21, 2026, 09:19 ET NEW YORK, Oct. 21, 2026 /PRNewswire/ - Horatio, the modern customer experience and business process outsourcing company, has been named today a 2026 Inc. Power Partner in the General Excellence category, marking the fifth consecutive year the company has earned the recognition. The annual Inc. Power Partner Awards recognize B2B companies that help businesses start, operate, and grow. The General Excellence category celebrates partners that prioritize client needs, deliver reliable service, and help the businesses they support thrive. "Being named an Inc. Power Partner for the fifth consecutive year speaks to the trust our clients place in us and the commitment of our team," said Jose Herrera, Co-Founder and CEO of Horatio. "Our mission has always been to humanize outsourcing and to build teams that don't just serve our clients, but strengthen their brands. That commitment to partnership and exceptional customer experiences continues to guide how we grow." "We believe the strongest partnerships bring together talented people, thoughtful technology, and a deep understanding of what clients need to succeed," added Alex Ross, Co-Founder and COO of Horatio. "This recognition reflects the work our team does every day to help businesses scale while delivering the quality of service their customers expect." Founded in 2018 by Herrera, Ross, and CFO Jared Karson, Horatio partners with startups and established businesses across e-commerce, healthcare, fintech, and hospitality. The company combines AI-enabled solutions with global talent to support customer experience, trust and safety, and back-office operations. With operations in the Dominican Republic and Colombia, Horatio continues to invest in technology and talent to help clients operate more effectively while contributing to economic development across the region. About Horatio Horatio is the trusted partner in customer service, back office, and business process optimization for some of the fastest-growing startups and enterprises. Horatio is ISO/IEC 27001 certified, reinforcing its commitment to the highest standards of information security for fintech and healthtech partners entrusted with sensitive data. The certification validates that Horatio's people, processes, and systems are designed to protect data, privacy, and trust. Horatio ranked #18 on Inc. Magazine's list of the Fastest-Growing Private Companies in the Northeast Region in 2024 and #1 in its sector on Mercado Media Network's Best Places to Work. SOURCE Horatio

Vialynx Inc
Oct 21st, 2026
Horatio recognized by Inc. for Excellence in business partnerships for fifth consecutive year.

Horatio recognized by Inc. for Excellence in business partnerships for fifth consecutive year. Technology · OCT 21, 2026 PR Newswire NEW YORK, Oct. 21, 2026 /PRNewswire/ - Horatio, the modern customer experience and business process outsourcing company, has been named today a 2026 Inc... NEW YORK, Oct. 21, 2026 /PRNewswire/ - Horatio, the modern customer experience and business process outsourcing company, has been named today a 2026 Inc. Power Partner in the General Excellence category, marking the fifth consecutive year the company has earned the recognition. The annual Inc. Power Partner Awards recognize B2B companies that help businesses start, operate, and grow. The General Excellence category celebrates partners that prioritize client needs, deliver reliable service, and help the businesses they support thrive. "Being named an Inc. Power Partner for the fifth consecutive year speaks to the trust our clients place in us and the commitment of our team," said Jose Herrera, Co-Founder and CEO of Horatio. "Our mission has always been to humanize outsourcing and to build teams that don't just serve our clients, but strengthen their brands. That commitment to partnership and exceptional customer experiences continues to guide how we grow." "We believe the strongest partnerships bring together talented people, thoughtful technology, and a deep understanding of what clients need to succeed," added Alex Ross, Co-Founder and COO of Horatio. "This recognition reflects the work our team does every day to help businesses scale while delivering the quality of service their customers expect." Founded in 2018 by Herrera, Ross, and CFO Jared Karson, Horatio partners with startups and established businesses across e-commerce, healthcare, fintech, and hospitality. The company combines AI-enabled solutions with global talent to support customer experience, trust and safety, and back-office operations. With operations in the Dominican Republic and Colombia, Horatio continues to invest in technology and talent to help clients operate more effectively while contributing to economic development across the region. About Horatio Horatio is the trusted partner in customer service, back office, and business process optimization for some of the fastest-growing startups and enterprises. Horatio is ISO/IEC 27001 certified, reinforcing its commitment to the highest standards of information security for fintech and healthtech partners entrusted with sensitive data. The certification validates that Horatio's people, processes, and systems are designed to protect data, privacy, and trust. Horatio ranked #18 on Inc. Magazine's list of the Fastest-Growing Private Companies in the Northeast Region in 2024 and #1 in its sector on Mercado Media Network's Best Places to Work. SOURCE Horatio Published by News Desk · WeeklyReviewer The WeeklyReviewer news desk monitors breaking developments around the clock - sourcing, verifying, and publishing real-time industry news across business, technology, politics, science, sports, and world affairs. Every story that comes through the Live Wire is reviewed for accuracy before publication, keeping our readers ahead of the curve without the noise.

PR Newswire
Aug 11th, 2026
Bootstrapped Horatio hits nine-figure ARR after seven years without outside funding

Miami-based Horatio has reached nine figures in annual recurring revenue after seven years of bootstrapped growth, placing it among less than 1% of companies to achieve this scale without outside capital. Founded in 2018 by Jose Herrera, Alex Ross, and Jared Karson, the company started as a customer support startup and now serves over 125 clients across healthcare, fintech, and e-commerce. Horatio employs more than 3,500 people across the US and Latin America, with operations in the Dominican Republic, Colombia, and Honduras. The company is growing at 40% year-over-year, with 77% of customers expanding their engagement after initial partnerships. Horatio nearly doubled its workforce in 2024 and recently launched HoratioHX, a healthcare-focused division supporting patient engagement and revenue cycle management.

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