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Overview
Hire Horatio CX provides tech-enabled business process outsourcing focused on customer experience and operational support. It builds dedicated, handpicked teams that act as an extension of a client’s brand, delivering omnichannel customer care, back-office tasks, trust and safety services, and fraud monitoring. The company uses a hybrid model that combines AI and automation with human agents, plus CX consulting and quality assurance outsourcing to optimize workflows. Its Latin American nearshore footprint and focus on creating a better work environment set it apart, serving high-growth industries like e-commerce, fintech, healthcare, and technology to improve customer experience and retention.
About Hire Horatio CX
Industries
Data & Analytics
Consulting
AI & Machine Learning
Financial Services
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2018
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Simplify's Take
What believers are saying
- Horatio reached nine-figure ARR in 2026 after seven years without outside funding.
- PRNewswire reported the May 2026 Honduras launch for nearshore CX, trust, and safety.
- The company claims 96% average client CSAT and 77% customer expansion after initial deals.
What critics are saying
- Revelio Labs showed 1,151 employees in 2026, down 2.5% from 2025.
- The 2026 Honduras expansion adds 500 seats before demand proves durable.
- BPO clients switch vendors fast; one bad CSAT cycle can crush renewals within months.
What makes Hire Horatio CX unique
- Horatio sells human-plus-AI CX, launching operations in as little as two weeks.
- Its Trust & Safety team combines content moderation, behavioral monitoring, and policy enforcement.
- HoratioHX, launched in 2026, targets healthcare patient engagement and revenue cycle management.
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Benefits
Health Insurance
Performance Bonus
Employee Discounts
Commuter Benefits
Employee Social Events
Professional Development Budget
Wellness Program
Company News
Miami-based Horatio has reached nine figures in annual recurring revenue after seven years of bootstrapped growth, placing it among less than 1% of companies to achieve this scale without outside capital. Founded in 2018 by Jose Herrera, Alex Ross, and Jared Karson, the company started as a customer support startup and now serves over 125 clients across healthcare, fintech, and e-commerce. Horatio employs more than 3,500 people across the US and Latin America, with operations in the Dominican Republic, Colombia, and Honduras. The company is growing at 40% year-over-year, with 77% of customers expanding their engagement after initial partnerships. Horatio nearly doubled its workforce in 2024 and recently launched HoratioHX, a healthcare-focused division supporting patient engagement and revenue cycle management.
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About Hire Horatio CX
Industries
Data & Analytics
Consulting
AI & Machine Learning
Financial Services
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2018
There are no jobs for Hire Horatio CX right now.
Find jobs on Simplify and start your career today