HiveWatch unveils AI-driven security solutions at GSX. 10 Sep 2026 Quick Read Summary is AI-generated, newsdesk-reviewed * HiveWatch launches AI Operator Communicate to streamline call triage in SOCs, improving efficiency. * Dinesh Coca joins HiveWatch, enhancing product development with 20+ years of technology expertise. * HiveWatch integrates with Acre Security, Arcules, and Lumana to unify security operations. HiveWatch has introduced several advancements in its physical security software, aimed at enhancing the efficiency of security operations, alongside welcoming Dinesh Coca as the new General Manager and Senior Vice President of Product and Engineering. These upgrades, designed to streamline the operator's workload, will be on display at GSX 2026, held from September 14 to 16 in Atlanta, at booth #4459. Introducing Dinesh Coca. With over two decades of experience in technology product development and leadership, Dinesh Coca joins HiveWatch to spearhead these initiatives. His prior engagements included significant roles at Medallia, BigPanda, and Motive, each contributing to his extensive expertise in software scaling and customer-centric product building. "HiveWatch stood out because the problem is so clear," Coca stated, emphasizing the potential for streamlining incident response processes across various systems. AI operator communicate: Managing call volumes. A key highlight of HiveWatch's latest capabilities is the AI Operator Communicate, which addresses a prevalent issue in security operations centers: the high volume of non-emergency calls. This innovative solution delegates the handling and routing of calls, allowing human operators to concentrate on critical incidents. Ryan Schonfeld, Co-Founder & CEO of HiveWatch, noted, "The operator is still at the center of the experience. We're using AI to clear away the boring, repetitive work around them." Enhancements to operator efficiency. The AI system processes calls based on organisational SOPs and supports over 40 languagesThe AI system can process calls according to the organisation's protocols and standard operating procedures (SOPs), supporting over 40 languages. If an incoming call is an emergency, it will escalate to a human operator; if not, the system will document and reroute it accordingly. The system also creates a comprehensive transcript and audit trail for each interaction. This new calling feature is currently under beta testing with a leading U.S. telecom company, efficiently managing over 1000 monthly inbound calls. Other significant updates and integrations. HiveWatch continues to enhance the operator experience with new features such as program recommendations that track improvements in security programs, configurable workflows for dynamic incident response guidance, and email alert ingestion capabilities. These updates collectively aim to simplify operator tasks and improve security management. Expanding the security ecosystem with new partnerships. HiveWatch is expanding its integrations through key partnerships with Acre Security, Arcules Video Surveillance-as-a-Service (VSaaS) from Milestone Systems, and Lumana. These collaborations allow seamless access to security events and video analytics, enabling a cohesive management experience for operators handling diverse security data. To discover more about these enhancements, visit HiveWatch at GSX 2026, booth #4459, from September 14 to 16.

HiveWatch Brings AI-Native GSOC Platform to GSX 2026. GSX booth 4459: HiveWatch will showcase its SaaS-based GSOC platform at GSX 2026, bringing cameras, access control and other security alarms together to help enterprise teams triage and resolve incidents. Related To: Aug. 11, 2026 HiveWatch is bringing its SaaS-based Global Security Operations Center (GSOC) platform to GSX 2026, highlighting an approach to physical security operations designed to help enterprise teams reduce alarm noise and focus on real threats. GSOCs often contend with false alarms and fragmented security tools, creating challenges for operators who may spend time managing noise instead of responding to incidents. HiveWatch addresses this challenge by unifying cameras, access control and other security system alarms within a single platform. The platform is designed to triage, prioritize and resolve incidents according to an organization's established protocols. Its AI-native capabilities range from assisted response to fully autonomous alarm resolution and program recommendations. By bringing security system alarms into a unified platform, HiveWatch aims to modernize how enterprise security teams manage incidents and operate their GSOCs. Discover how modern edge-AI gunshot detection dismantles legacy myths. Moving from technical proof to a real-time workflow, see how a single ATD sensor minimizes false alarms and slews PTZ cameras to empower your security stack. Request more information. Security frontline. The source of news, analysis and information specifically for security executives. Subscribe Today!

HiveWatch has appointed veteran security entrepreneur James Segil to its board of directors. The move comes as the company advances its growth strategy following a $33 million Series B funding round.