ISAAC Instruments welcomes CANXXUS to its open platform, bringing in-cab Roadside Assistance to fleet clients. New integration lets ISAAC fleets request emergency breakdown support straight from the in-cab tablet - no phone queues, 24/7 across North America When a truck breaks down, the driver's stressed and the clock is running. What they need is help, fast - and to know someone's handling it." - Jacques DeLarochelliere, CEO, ISAAC CLEVELAND, OH, UNITED STATES, August 25, 2026 / EINPresswire.com / - A breakdown is one of the most stressful moments in a driver's day: the load is still due, the clock is running, and getting help has meant a phone call and a wait in the queue. ISAAC Instruments today announced an integration with CANXXUS, a provider of emergency breakdown services and roadside assistance, that replaces that call with one tap on the in-cab ISAAC tablet. The integration lets ISAAC fleet clients who are also CANXXUS customers request roadside assistance directly from the in-cab ISAAC tablet, with the truck's location and key details sent to CANXXUS automatically to expedite the response. What Changes for the Driver When dealing with a mechanical breakdown, instead of calling a manager or waiting in a call-center queue to read out the same details every time, the driver enters a service request on the tablet and describes the problem in less than a minute. The request captures location - geocoded automatically - along with the unit number, vehicle identification number (VIN), and customer information. The driver can also attach photos of the breakdown when a picture explains the problem better than words can. Once the driver has sent the request, CANXXUS takes over. Status updates are sent back to the driver through the tablet, so they know who is coming and when, and CANXXUS settles payment with the service vendor directly - the driver never has to negotiate or pay at the roadside. The network runs 24/7 across North America, reaching drivers even on one-off trips far from a fleet's usual maintenance contacts. The intake is automated; the help isn't. Every request is handled by a person on the CANXXUS team, whose job is to get the driver back on the road and home safe. "When a truck breaks down, the driver's stressed and the clock is running. What they need is help, fast - and to know someone's handling it," says Jacques DeLarochelliere, CEO, Chairman of the Board, and co-founder of ISAAC. "That's why we brought CANXXUS onto our open platform. One tap on the tablet the driver already uses, and CANXXUS has the request and the location and gets help moving. A breakdown is not easy, but the driver isn't facing it alone. We're proud to welcome CANXXUS, and to give our fleet clients one more way to keep their drivers safe and get them home." How the Integration Works ISAAC's open platform lets fleets connect trusted third-party tools directly into the ISAAC platform. With CANXXUS now part of that ecosystem, the Roadside Assistance button appears right on the tablet for drivers in a fleet subscribed to CANXXUS services - no separate app to install and no phone call to start the process. Why CANXXUS Joined the ISAAC Platform For CANXXUS, the integration puts its roadside network inside a tool drivers use every day. CANXXUS tested the roadside assistance activity in real-world fleet operations before offering it to ISAAC clients, and found drivers reaching for the tablet instead of the phone. "During the pilot, we noticed drivers had all but stopped phoning breakdowns in - it's faster and easier," says John Stafford, General Manager, CANXXUS. "A driver hits the activity button, adds a quick description, and can return to work while we take over. They don't need to get out of the cab, they don't have to wait in a phone queue, and they never have to settle with the vendor - we handle the payment on the back end. Behind the app, there is a dedicated team committed to getting drivers back on the road and home safely. This collaboration extends that commitment by making roadside support more accessible when drivers need it most." Getting Started For fleets already using the ISAAC platform, getting started is simple. There's no new hardware to install and no disruption to operations - the CANXXUS Roadside Assistance Activity runs on the ISAAC tablet already in the cab. About CANXXUS CANXXUS provides emergency breakdown support for transportation and logistics companies across Canada and the United States. Through an extensive network of vetted service vendors, CANXXUS provides roadside assistance to help keep fleets operational and minimize downtime. For more information, visit www.canxxus.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

TMS integrations: ignore the logo wall, count the clicks. Jordan Lipson Chief Operating Officer 2026-08-10 Technology A TMS needs six integrations to run a fleet without double entry: telematics and ELD for truck positions and driver hours, accounting for invoicing and payroll, fuel cards and mileage software for IFTA, freight tracking for customer visibility, maintenance and trailer tracking, and EDI for shippers that tender loads electronically. Each one moves data automatically that someone in your office would otherwise type twice. If you are shopping for a TMS, the real question is not what the software does on its own. It is whether it connects to the systems your fleet already runs. The ELDs in your cabs, the accounting file your bookkeeper lives in, the fuel cards in your drivers' wallets. A TMS that talks to them gives your office hours back every day. One that does not is just another screen to copy things into. Here is what each integration actually does, and how to judge them before you sign. Which integrations does a TMS actually need? Six categories cover nearly every fleet. You may not need all of them on day one. A small fleet might start with telematics and accounting, then add EDI when a big shipper asks for it. But the TMS you pick should offer all six, because adding a connection later is doable, and switching systems later is a root canal. Telematics and ELD. Your ELDs already know where every truck is and how many hours every driver has left. The question is whether that data reaches the people planning loads. TransPlus connects with Samsara, ISAAC, Geotab, and Motive, so positions and hours of service flow straight into dispatch. Nobody calls a driver to ask where they are. Nobody plans a load onto a driver with forty minutes left on the clock, then finds out at the shipper. And there is no double entry, because the truck, the driver, and the load already live in the TMS, so telematics data lands on records that exist instead of in a separate login someone reconciles later. Regulators on both sides of the border require ELDs for most commercial drivers, so this data exists in your fleet today. The integration decides whether it works for you. Accounting. When a load delivers, the invoice should build itself from the load record and land in your books without anyone typing it twice. TransPlus integrates with QuickBooks and Sage so invoices, driver pay, and expenses flow from dispatch to the ledger. For Canadian carriers running cross-border freight, this is also where currency gets handled. You bill the American shipper in US dollars and the Canadian one in Canadian dollars, and both land in accounting correctly instead of being converted by hand in a spreadsheet. If your back office runs on QuickBooks, TransPlus wrote a deeper guide on trucking software that integrates with QuickBooks. Fuel cards and mileage. Fuel is one of the biggest bills in the operation and usually the messiest data in the building. A fuel card integration pulls every transaction into the TMS against the right truck and driver. PC Miler builds your planned and pay miles, and your telematics feed captures the miles actually run, so your jurisdiction totals hold up in an IFTA audit. That combination is most of the IFTA quarter done as you go. Instead of somebody keying receipts and trip sheets for a weekend every three months, you run a report. Freight tracking and customer visibility. This is the integration that kills check calls. Freight tracking feeds shipment status to your customers from the same position data your dispatchers already see. The broker who used to phone twice a day for an ETA looks it up instead. When a detention dispute lands, you have timestamps instead of memories. Your dispatchers spend the afternoon dispatching, and the phone rings for things that actually need a person. EDI. Larger shippers tender loads, expect status updates, and receive invoices through EDI. If you haul for them, or want to, EDI is not optional. With the integration in place, tenders arrive in the TMS as orders ready to plan, statuses go back automatically as the load moves, and invoices transmit when it delivers. No portal, no re-keying, no missed tender sitting in an inbox. If a customer has asked whether you do EDI, start with its guide on how to integrate EDI with your TMS. Maintenance software like MIR-RT ties repair orders and preventive maintenance schedules to the same units dispatch plans around, so a truck due for service does not get planned onto a three-day run. Trailer tracking closes the other gap. AnyTrek trailer tracking shows where every trailer sits, including the one parked at a customer's yard for two weeks that nobody invoiced for. Trailers are the assets fleets lose track of first, because nothing about a parked trailer announces itself. How to judge an integration before you buy. Vendors will show you a logo wall. Logo count is not the test. The test is simple: how many clicks does this save my office per day, and how much double entry does it kill? An integration that saves your dispatcher a hundred keystrokes a load matters. One that technically exists but still means exporting a file and importing it somewhere else is a chore with a logo on it. So do not ask for the integrations list. Ask the vendor to show your workflow, end to end, with the systems you actually run. A load comes in, gets planned onto a driver on your ELD provider, moves, delivers, invoices into your accounting file, and the fuel from the trip lands against the truck. Watch every handoff. Anywhere a person has to retype something, ask why. Then ask who fixes the connection when it breaks, because every integration eventually hiccups, and the answer tells you a lot about the next five years. What happens without integrations. Skip the integrations and the work does not go away. It moves onto your people. A dispatcher re-keys 40 loads a day from emails into the TMS and makes a typo on load 31. The board shows statuses that are hours old, so customers phone the office and dispatchers phone drivers who are trying to drive. Billing types the same invoice into two systems and spends month end chasing the differences. The IFTA quarter gets built by hand from receipts and trip sheets. None of this shows up on a feature comparison, but it is exactly the work the right integrations remove. TransPlus has been building TMS software in Kitchener, Ontario since 1995, and connects with more than 15 partners across telematics, accounting, fuel, freight visibility, and customs. See the full list on its integrations page, or book a demo and bring the names of the systems you run today. TransPlus will walk your workflow through end to end, and you can count the clicks yourself. Ready to see TransPlus in action? Book a personalized 30-minute demo of dispatch, invoicing and driver pay on your own workflows. Still comparing options? Start with its free TMS Buyer's Guide. Latest from the blog. Its Insights on Tech, Industry Trends, and News.