Synersoft advances ai-powered cybersecurity and cost-effective IT solutions for MSMEs. In this exclusive interview with Mr. Vishal Prakash Shah, Founder & CEO, Synersoft, Itvoice explore how the company is helping MSMEs strengthen data security, reduce IT costs and simplify cybersecurity through its BLACKbox platform and Hybrid Email System. He discusses AI-driven IT management, data leakage prevention, compliance readiness, channel partner enablement and Synersoft's growth priorities for 2026-27. IT Voice- What are Synersoft's latest product launches and innovations for MSMEs? Vishal Prakash Shah- Itvoice has just launched the latest version of its Hybrid Email System, and it is the product Itvoice is most excited about for MSMEs. Email is one of the largest recurring IT costs for a small business, and most pay for premium mailboxes that many users do not need. Hybrid Email lets a company keep a single domain while using Gmail or MS365 only for the users who need them, and cost-effective BLACKbox mailboxes for everyone else. It cuts cost without changing how people work. IT Voice- How does BLACKbox strengthen data security and prevent data leakage in MSMEs? Vishal Prakash Shah- Most MSME data theft is not a hack. It is an insider with a USB drive, an email attachment or a personal cloud drive. BLACKbox is built on Zero Trust principles: data stays centralized, nobody gets default access, and the common exits for data are controlled. Backup and recovery sit alongside this, so the business is protected from loss as well as theft. The philosophy is maximum controls with minimum monitoring, which suits a company with no security team. IT Voice- How is Synersoft using AI and automation in cybersecurity and IT management? Vishal Prakash Shah- Itvoice is integrating AI across the BLACKbox support lifecycle: detection, diagnosis and resolution of support tickets. Itvoice is also applying it to log reading, so the system generates proactive alerts and supports predictive maintenance. For an MSME, this means problems are spotted and fixed before they disrupt the business, without needing an in-house IT team. AI should reduce the workload on the customer, not add another dashboard to watch. IT Voice- What are the biggest IT and security challenges MSMEs face, and how does Synersoft address them? Vishal Prakash Shah- Three challenges stand out. MSMEs have no budget or staff for a security team. Their risk sits inside the business, with too much access and data scattered across laptops and personal drives. And compliance pressure from the DPDP Act and client audits keeps growing. Enterprises answer with a SOC and many tools. Itvoice answer with design: an integrated, pre-configured "IT in a Box" that centralizes data, restricts access and makes recovery routine, so security does not depend on any one person's judgement. IT Voice- How does Hybrid Email improve security and reduce IT costs for MSMEs? Vishal Prakash Shah- Hybrid Email uses DNS splitting technology. Incoming mail is routed either to Gmail or MS365, or to BLACKbox hybrid email, all under one domain. Businesses keep premium mailboxes where they add value and use POP or IMAP mailboxes for the rest, which has delivered savings of 50% to 70%. One customer saved about 70% on recurring email cost. Because the email sits within the same ecosystem as BLACKbox, it also supports better control over where business data goes. IT Voice- How does Synersoft differentiate itself in the MSME security and IT market? Vishal Prakash Shah- Most vendors sell a single tool and leave the MSME to integrate it. Itvoice deliver the whole IT and security function as one solution, built in India for Indian MSMEs, with patented technology behind it. Itvoice design around the real risk, internal misuse, not just external attackers. The economics matter too: one customer saved about 60% on hardware and software compared to traditional solutions. And Itvoice back it with a partner ecosystem, so customers get local expertise. IT Voice- What opportunities does Synersoft offer to system integrators, resellers and channel partners? Vishal Prakash Shah- Hybrid Email is a partner-exclusive product, so channel partners get something differentiated to take to their customers. Through the BLACKbox Academy, Itvoice offer BLACKbox Level 4 certification to system integrators, building real capability in security and compliance. Certified partners also gain access to project opportunities that Synersoft intends to outsource. This lets partners grow from reselling products to delivering high-value services, with recurring revenue and a clear career path for their engineers. IT Voice- Which industries are Synersoft's priority segments for BLACKbox? Vishal Prakash Shah- Its priority industries are those where intellectual property, client confidentiality and regulated data matter most: aerospace, defence, manufacturing, pharma, biotech, architects, design firms, chartered accountants, pathology labs and hospitals. In each of these, a single leak of a design, formula, patient record or client file can cost far more than the IT budget. These are also segments where compliance expectations are rising quickly. IT Voice- What are Synersoft's launches, business plans and growth priorities for 2026-27? Vishal Prakash Shah- Itvoice is preparing two major additions to BLACKbox. The first is a new module to help businesses prepare for and maintain ISO 27001 compliance, which is increasingly demanded by clients and in vendor audits. The second is an AI model for troubleshooting and predictive maintenance. Alongside these, Itvoice will continue expanding its partner network and the certification programme. IT Voice- What is your vision for making enterprise-grade security accessible to MSMEs? Vishal Prakash Shah- MSMEs power India's economy, yet they are often the least protected. My vision is that a 15-person business should receive the same quality of data protection as a large enterprise, without building a team to run it. Security should be built into how a business works, not bought as a pile of tools. If Itvoice make that the default, MSMEs can protect their data, meet compliance needs and grow with confidence.

FonadaLabs builds reliable Voice AI for enterprise communication. In this exclusive interview with Mr. Nitish Gopalani, Co-Founder, FonadaLabs, Itvoice at Digital Live Solutions Limited explore how voice AI is transforming enterprise communication through multilingual conversations, automated customer engagement, and AI-powered speech technologies. He discusses voice AI reliability, data sovereignty, enterprise use cases, responsible voice cloning, and FonadaLabs' vision to build sovereign audio and text intelligence for India. IT Voice- What inspired you to launch FonadaLabs? Nitish Gopalani- Itvoice at Digital Live Solutions Limited saw that businesses were still spending a huge amount of time on repetitive customer conversations such as sales calls, support, reminders, confirmations and follow-ups. AI could automate many of these conversations, but Itvoice at Digital Live Solutions Limited wanted to build something that works reliably in real business environments, not just in demos. That led Itvoice at Digital Live Solutions Limited to FonadaLabs, where Itvoice at Digital Live Solutions Limited is building voice AI, Speech-to-Text, Text-to-Speech, voice cloning, noise cancellation and AI communication infrastructure for enterprises. IT Voice- What makes FonadaLabs different from other voice AI platforms? Nitish Gopalani- Its biggest difference is that Itvoice at Digital Live Solutions Limited do not assume AI models will work perfectly every time. Itvoice at Digital Live Solutions Limited audit calls and monitor different layers of the conversation. If the primary LLM does not respond correctly, the system can move to another model. If the primary TTS fails, a fallback TTS can take over. Itvoice at Digital Live Solutions Limited also have operational escalation. An issue can move from L1 to L2, and critical unresolved issues can even reach the leadership or CEO level. For Itvoice at Digital Live Solutions Limited, reliability is as important as intelligence. IT Voice- How is FonadaLabs addressing India's multilingual voice AI needs? Nitish Gopalani- India is a complex market because customers naturally switch between Hindi, English and regional languages. Itvoice at Digital Live Solutions Limited is building its voice technology for this reality, including multilingual Speech-to-Text, Text-to-Speech and voice cloning.Its focus is not only on supporting more languages, but also on improving natural pronunciation, accents, language switching and conversational understanding so businesses can serve customers more naturally across India. IT Voice- Why is data sovereignty important for your enterprise customers? Nitish Gopalani- For enterprise customers, data sovereignty is about trust, control, security and compliance. Voice conversations can include personal, financial and confidential business information. Enterprises want to know where that data is processed and stored. That is why Itvoice at Digital Live Solutions Limited has invested more than ₹20 crore in GPU infrastructure and data centres.This gives Itvoice at Digital Live Solutions Limited greater control over data residency, performance, scalability, latency and infrastructure. Itvoice at Digital Live Solutions Limited believe enterprise AI cannot depend only on intelligent models. It also needs strong control over data and infrastructure. IT Voice- What are your biggest use cases in the market today? Nitish Gopalani- Itvoice at Digital Live Solutions Limited see strong demand in sales, lead qualification, collections, customer support, onboarding, appointment management and large-scale outbound engagement. In e-commerce, AI can help with COD confirmation and prepaid conversion. In BFSI and NBFCs, it can support reminders, collections and customer engagement. Healthcare can use it for appointment confirmation and rescheduling, while automobile businesses can use it for lead follow-ups, service reminders and insurance renewals. IT Voice- How do you ensure accuracy and low latency in voice interactions? Nitish Gopalani- Voice AI has to respond quickly because even a small delay can make a conversation feel unnatural. Itvoice at Digital Live Solutions Limited optimise the complete pipeline, including speech recognition, LLM processing, Text-to-Speech and real-time streaming. Itvoice at Digital Live Solutions Limited also audit calls continuously to identify issues such as incorrect recognition, weak responses, latency or TTS failures. If a component fails, its fallback architecture can move the conversation to another model or service. IT Voice- What role does voice cloning play in your product portfolio? Nitish Gopalani- Voice cloning allows businesses and creators to build a consistent and recognisable voice identity. A company may want its AI agent to sound like its own brand voice instead of using a generic assistant. It can also support content creation, localisation and multilingual communication. At the same time, Itvoice at Digital Live Solutions Limited believe consent and authorisation are extremely important when using someone's voice. IT Voice- How do you address concerns around AI-generated voice misuse? Nitish Gopalani- Itvoice at Digital Live Solutions Limited take voice misuse very seriously. At FonadaLabs, accounts are continuously monitored and assigned risk flags such as Green, Yellow and Red based on usage patterns and compliance signals. Green indicates normal usage, Yellow triggers closer monitoring, and if an account reaches Red status, access can be blocked. This helps Itvoice at Digital Live Solutions Limited identify suspicious activity early and prevent misuse such as impersonation, fraud or unauthorised voice generation. IT Voice- Which industries are adopting your technology the fastest? Nitish Gopalani- Itvoice at Digital Live Solutions Limited see strong opportunities in BFSI, NBFCs, e-commerce, healthcare, automobile, education, travel, sales and customer service. The common factor is high conversation volume. Whenever a business has thousands of repetitive customer interactions every day, AI can help improve speed, consistency and scalability. IT Voice- What is FonadaLabs' vision for the next three years? Nitish Gopalani- Its vision is to build sovereign audio and text intelligence for India and digitise enterprise conversations at scale.