ITRS, a real-time observability company, has launched AI-powered SRE agents designed to help IT operations teams identify and resolve incidents faster in mission-critical, regulated environments. The new agentic AI layer runs across ITRS's observability platform, offering transparent reasoning, flexible model integration and continuous ingestion of live telemetry data. The initial release includes three agents: a root cause analysis agent that correlates metrics, events, logs and traces; a support agent providing context-aware assistance; and a website monitoring agent that identifies gaps and generates synthetic monitors. The capabilities prioritise evidence-based reasoning and enterprise-grade controls to balance automation with governance requirements. The agents are available in beta, with ITRS working alongside early adopters to refine future releases.

ITRS unveils agentic AI capabilities built for mission-critical, regulated IT operations. New SRE agents for root cause analysis, support, and website monitoring help IT teams accelerate root cause diagnosis and resolution while maintaining transparency, control, and compliance London, March 26, 2026 - ITRS, a real-time observability company, today announced a new set of AI-powered SRE agents to help IT operations teams identify and resolve incidents faster and with fewer resources. Using proprietary agents capable of analyzing telemetry data in real-time, SREs and application support professionals can dramatically reduce mean time to identification and resolution of IT outages across mission-critical technology systems. Built on a new agentic AI layer across the ITRS real-time observability platform, the SRE agents augment IT teams with: * Recommendations grounded in transparent reasoning, so operators can see why an action is suggested and stay in control of decisions. * An agnostic inference architecture, giving clients flexibility to use their own models and benchmark performance using an in-product evaluation framework. * Continuous ingestion of live telemetry data (metrics, events, logs, and traces), so every recommendation is informed by real-time operational context. "Agentic AI is becoming a cornerstone of resilience in complex, high-demanding IT environments where reliability is both business critical and regulated," said Ryan Terpstra, CEO of ITRS. "Our SRE agents help IT operations teams spot issues earlier and get to the root cause in seconds and minutes, meaning fewer outages, faster recovery, and less client impact." As organizations increase agentic AI adoption, automation can advance faster than governance. ITRS addresses this by prioritizing evidence-based reasoning and enterprise-grade controls, supporting teams responsible for complex, always-on production environments. The initial release includes: * Root cause analysis (RCA) agent, correlating metrics, events, logs, and traces to surface evidence-based root-cause candidates with clear explanations. * Support agent, delivering natural-language, context-aware assistance across Geneos and ITRS Analytics to accelerate onboarding, configuration, and troubleshooting. * Website monitoring agent, automatically identifying monitoring gaps across web assets and generating the right synthetic monitors with clear, actionable recommendations to reduce mean time to identification. "Agentic AI must work in the realities of production environments - where uptime, auditability, and accountability matter," Terpstra continued. "Our approach enables automation that improves operational resilience without compromising compliance." These capabilities are available today in beta. ITRS is working closely with early adopters to shape ongoing enhancements and future releases. About ITRS. ITRS provides real-time monitoring, analytics, and observability solutions that help financial institutions and enterprises ensure operational resilience, performance, and compliance. Trusted by leading banks and global multi-brand enterprises, ITRS enables teams to detect, diagnose, and resolve issues before they impact their customers or their business.

ITRS acquires IP-Label to strengthen Digital Experience Monitoring capabilities and expand European presence. ITRS Strategic acquisition adds 310+ enterprise customers and proven Ekara DEM platform, solidifying ITRS's position as the leading observability platform for financial services and regulated enterprises ITRS, a leading provider of real-time IT monitoring and observability solutions for financial services and regulated industries, today announced it has signed a definitive agreement to acquire IP-Label, a premier Digital Experience Monitoring (DEM) provider headquartered in France. The acquisition strengthens ITRS's DEM capabilities and significantly expands its European market presence. IP-Label serves 310+ enterprise customers across 25 countries through its AI-powered Ekara platform, which provides comprehensive synthetic transaction monitoring (STM), Real User Monitoring (RUM), and AI-driven incident triage to proactively identify and resolve performance issues before they affect customers or employees. The Ekara platform's unique capabilities include monitoring of complex web applications, thick client applications, business-critical systems, mobile applications, self-service kiosk and virtual desktop infrastructure (VDI), with deployment options spanning cloud, self-hosted, and hybrid environments. In addition, IP-Label offers strong customer support capabilities through its Test Automation platform. These capabilities complement ITRS's existing DEM offering and market-leading infrastructure and application monitoring solutions. "Digital experience has become the frontline of business performance and customer satisfaction. IP-Label brings enterprise-grade DEM technology that will accelerate our leadership in this critical category," said Ryan Terpstra, CEO of ITRS. "This acquisition accelerates our transformation into the leading observability platform for the world's most demanding IT environments. Together with IP-Label, we will deliver holistic observability spanning IT infrastructure, application performance, and digital experience - all with the hybrid capability and configuration that complex and regulated industries require." The company was recognized in Gartner's 2024 and 2025 Magic Quadrants for Digital Experience Monitoring (DEM). The acquisition significantly strengthens ITRS's position in the European IT market. IP-Label also brings an established partner ecosystem and global service partners. "Joining ITRS provides IP-Label with the resources, scale, and observability platform to accelerate our growth trajectory while maintaining our commitment to innovation and customer success," said Philippe Borfiga, Co-CEO of IP-Label. "Together, we offer a highly cost-effective, end-to-end monitoring solution for digital services - from client experience to backend infrastructure. ITRS's deep expertise in serving large enterprises makes them the ideal partner for our next chapter of growth." The transaction is expected to close in mid-January 2026, subject to customary closing conditions. About ITRS ITRS provides real-time monitoring and observability solutions that help financial institutions and enterprises ensure operational resilience, performance, and compliance. Trusted by leading banks and global multi-brand enterprises, ITRS enables teams to detect, diagnose, and resolve IT issues before they impact their customers or their business. Learn more at www.itrsgroup.com. About IP-Label Founded in 2001 and headquartered in La Garenne-Colombes, France, IP-Label is a leader in Digital Experience Monitoring. Through its AI-powered Ekara platform, IP-Label helps enterprises monitor and optimize the performance of their critical digital services across web, mobile, API, thick client applications, and VDI. The company serves 310+ customers across 25 countries and was recognized in Gartner's 2024 and 2025 Magic Quadrants for Digital Experience Monitoring. For more information, visit www.ip-label.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20260108333535/en/