Deeper collaboration, relentless focus: reflections from Icertis Partner Enablement Day. At the first-ever Icertis Partner Enablement Day, partners and leaders gathered in Boston to explore AI-native transformation, advisory-led selling, and how collaboration drives better customer outcomes. June 9, 2026 Sahiba Nagpaul Associate Vice President, Partner Success & SolEx Services Success John Held Associate Vice President, Partner Marketing Last week, Icertis brought together over 30 system integrators and consulting partners for its inaugural Icertis Partner Enablement Day, designed to increase the value that customers receive from their investments in contract intelligence. The conversations centered on navigating rapid market changes, with a strong focus on how AI shapes the entire Icertis-partner collaboration. While AI discussions often default to conversations about tech, in Boston Icertis Inc. continually returned to the human attributes that make transformations a success. At Icertis, Icertis Inc. believe the most impactful intelligence is also the most human, and there was a clear consensus that key personal attributes are needed to drive its joint success. These attributes include: * Deep curiosity and commitment to continuous learning * Speed and adaptability * Freedom from legacy thinking * Entrepreneurial mindset * A strong sense of urgency * Relentless focus on the customer * Team mentality working towards successful customer outcomes Successful contract intelligence transformations hinge as much on these mindsets as technical skills and capabilities, and Icertis came out of Partner Enablement Day committed to enabling and reinforcing them throughout the partner journey. Elevating Expertise: From Implementation to Advisory Another key takeaway from partners during the event is the ever-growing importance of advisory-led selling. It was interesting to learn from partners that many advisors begin solving customer problems by reverse-engineering manual contracting processes. There was mutual agreement that customers are better served when pain points are identified and success criteria and outcomes are defined, especially as AI further drives narratives and positions as a tool for advisors to leverage. A Platform Ready for the AI Moment Partner feedback during the product-focused sessions reinforced the fact that the new Icertis Vera Foundation will deliver compelling customer value, giving partners more confidence to lead with AI-native transformation. Partners also emphasized the expanding role of CLM in the enterprise. CLM has evolved from a standalone capability into a core orchestrator of enterprise processes. End-to-end integration, deep data connectivity, and alignment across the enterprise are better understood by customers than ever before. This evolution opens new opportunities for partners to expand their role and deliver broader transformation value. Balancing Innovation and Delivery Reality Finally, the event acknowledged the real-world challenges of where and how to start with AI in a real customer business. Based on decades of refinement, partners were clear in their feedback that the Icertis platform with Vera capabilities delivers out-of-the-box functionality that other solutions cannot match, and further, that generic AI can only "hallucinate" outcomes that approach the capabilities delivered by Icertis and partners. Final Takeaway Icertis Partner Enablement Day wasn't just about enablement; it was about the evolution and constant innovation that are incumbent on Icertis and its partners in the age of AI. To drive successful outcomes for customers and partners, Icertis is committed to partner success through strong collaboration, continuous two-way feedback, and alignment with industry and domain experts to maintain its market leadership and deliver the best possible customer outcomes. That said, the path forward is clear: AI-centric training that develops the desired characteristics in every partner to drive success through deeper collaboration, earlier engagement, and a shared, relentless focus on customer outcomes.

Astrion, a government contractor, has selected Icertis's AI-native contract intelligence platform to unify contracts, procurement and post-award administration. The move aims to reduce contract cycle times and strengthen regulatory compliance as Astrion manages federal work. Following a merger of three government services firms, Astrion needed a scalable solution to handle its expanded contract portfolio. The Icertis platform will help maintain FAR/DFARS compliance, automate workflows, improve financial oversight and create a standardised contracting foundation for future acquisitions. The platform integrates with Microsoft Azure Government and SAM.gov, enabling government contractors to strengthen regulatory oversight whilst operating with greater agility. Icertis serves major government contractors including Collins Aerospace and Booz Allen Hamilton, and recently reported 80% year-over-year growth in its public sector business.

Five9 appoints Jay Lee as Chief Marketing and Growth Officer. Five9, Inc., provider of the Intelligent CX Platform, announced the appointment of Jay Lee as Chief Marketing and Growth Officer, effective April 6, 2026. This new role unites global marketing with revenue strategy and operations to create a more powerfully aligned go-to-market (GTM) engine for a more cohesive, insights-driven, and streamlined experience for customers and partners at every stage of their journey with Five9. Lee brings extensive experience driving business transformation, growth, and measurable financial outcomes across enterprise technology and payments industries. His appointment reflects Five9's continued investment in integrating marketing, operations, data, and analytics to accelerate innovation and deliver more personalized, intelligent customer experiences. "Jay's appointment comes at a defining moment for Five9 as we continue to accelerate our leadership in AI-powered customer experience," said Amit Mathradas, CEO, Five9. "His ability to connect sales and customer-facing teams with underlying data and analytics to influence how we market is exactly what companies need in this next era of CX. Jay brings a rare combination of strategic marketing vision, creativity, and operational rigor, with a deep understanding of how to translate customer insight into meaningful business outcomes. As we advance our CX vision, where human expertise and AI work seamlessly together, Jay will be instrumental in helping our customers unlock greater value from their customer experience investments." "I'm thrilled to join Five9 at such a pivotal moment," said Jay Lee, Chief Marketing and Growth Officer, Five9. "Customer experience, data, and commerce are converging faster than ever, and Five9 is uniquely positioned to lead that transformation. I look forward to working with the team to strengthen our brand further, deepen customer relationships, and drive measurable business impact through innovative, data-driven marketing and GTM strategies." Lee joins Five9 from Icertis, where he served as Chief Marketing Officer, leading a global marketing and sales development organization driving brand, demand generation, and GTM planning and execution. Prior to Icertis, he served as Chief Marketing Officer at Avalara, where he led global demand generation and communications strategies to support commercial growth across markets and customer segments. Earlier in his career, Lee held senior leadership roles across B2B and B2C organizations, including GE Capital, American Express, and PayPal. His background across consulting, finance, marketing, and enterprise technology has shaped a disciplined, data-first approach to go-to-market strategy, with deep expertise in revenue operations and execution. Lee is known for his collaborative leadership style, emphasizing idea generation, thoughtful problem-solving, and mentorship to help teams build durable, real-world skills across strategy, storytelling, and execution. He holds an MBA from Columbia University and a Bachelor of Science in Electrical Engineering from Cornell University.