About

Incident IQ provides a support and asset management platform specifically designed for K-12 educational institutions. The platform helps schools manage their technology assets, including devices like Chromebooks and various educational software applications. It allows IT staff to submit and manage support tickets, track assets, and integrate different applications for improved functionality, such as syncing student information and payment data securely. Unlike many competitors, Incident IQ focuses solely on the needs of K-12 schools, offering a subscription-based model that includes additional modules for facilities and event management. The goal of Incident IQ is to streamline technology management and support processes in schools, ensuring that educational institutions can effectively utilize technology for teaching and administration.

Simplify's Take

What believers are saying

• Strategic investments from Cove Hill Partners and JMI Equity signal strong financial backing and growth potential.
• Winning Tech & Learning's Awards of Excellence highlights the platform's effectiveness and industry recognition.
• The introduction of iiQ Events and enhancements to iiQ Facilities demonstrate a commitment to continuous innovation and expanding service offerings.

What critics are saying

• The highly specialized focus on K-12 may limit market expansion opportunities.
• Dependence on subscription-based revenue could be risky if schools face budget cuts or financial constraints.

What makes Incident IQ unique

• Incident IQ specializes exclusively in K-12 educational institutions, unlike broader EdTech competitors.
• Their platform's ability to integrate with various educational and payment systems provides a seamless user experience, setting them apart from less integrated solutions.
• The partnership with Level Access to enhance digital accessibility ensures compliance with WCAG standards, a critical factor for educational institutions.