Global AI, local expertise: Infobip brings partners together to address MENA's customer engagement needs. Global AI-first cloud communications platform Infobip brought together its regional partner ecosystem at Dubai Partner Day 2026 to explore how businesses can combine global AI capabilities with local market expertise to deliver more relevant and effective customer experiences across the Middle East and North Africa (MENA). MiddleEast News Held at Bab Al Shams in Dubai, the event brought together technology leaders, agencies and partners to discuss the evolving role of AI in customer engagement, the importance of industry-specific expertise and the opportunities for businesses to move from AI experimentation towards practical applications. As organizations across MENA accelerate AI adoption, businesses face the challenge of applying new technologies in ways that reflect different customer expectations, languages, industries and regulatory environments. The event highlighted how collaboration between technology providers and regional partners can help businesses identify relevant use cases, address customer challenges and translate AI innovation into measurable business value. Discover more Middle East News Business Appointments News Dubai Taxi News Zeid Shubailat Sales Director MENA at Infobip, said: "AI is transforming how businesses engage with their customers, but technology alone is not enough to deliver meaningful experiences. Understanding local markets, customer expectations and industry-specific challenges is equally important. This is where our partners play a critical role. By combining Infobip's AI-powered technology with their market expertise and customer insights, we can help businesses move beyond AI experimentation, identify practical use cases and deliver more personalized customer experiences that drive real business value." The program featured a keynote from Tamer Elhamy Executive Director, Microsoft Middle East & Africa Microsoft, on AI: The Future of Customer Engagement, exploring how emerging AI capabilities are reshaping customer interactions and creating opportunities for more intelligent and connected experiences. MiddleEast News Tamer Elhamy Executive Director, Microsoft MEA said: "AI is reshaping customer engagement, creating new opportunities for businesses to deliver more intelligent, hyper-personalized and connected experiences. As these capabilities continue to evolve, the focus is shifting on accelerating business impact in a governed and secure way. Combining scalable platform with the right industry expertise and partner ecosystem will be essential to turning that potential into experiences that meet changing customer expectations." Infobip also demonstrated AgentOS, illustrating how AI agents, customer data, journey orchestration, human support and communication channels can work together to create connected customer experiences. The demonstration highlighted how businesses and partners can bring these capabilities together to support customer engagement across different channels and touchpoints. Building on these discussions, partners participated in the "Build the Opportunity" workshop, where they prioritized real-world business needs to develop joint AI use cases. By combining Infobip's AI capabilities with partner expertise, they identified new commercial opportunities and solutions for regional industry challenges. Discover more Read Travel Guides Read Daily News Dubai Partner Day 2026, part of Infobip's Regional Partner Days programme, brought the community together to share insights and explore collaboration. The event reinforced Infobip's commitment to strengthening its regional ecosystem and driving practical, customer-focused AI adoption. BuyMaps To read more about AgentOS: https://www.infobip.com/agentos Middle East News 247 produces the latest news for the Middle East region, with a key focus on the GCC nations: UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman. Contact News Desk: [email protected] Follow Me:

Infobip and Tesync collaborate with TESCUBFED to advance digital lending and omnichannel engagement for Cooperative Banks. ANI | Updated: Nov 02, 2026 17:56 IST BusinessWire IndiaHyderabad (Telangana) [India], November 2: Infobip, a Global AI-first cloud communications platform, and India-based digital technology company Tesync are bringing together AI-powered solutions to help cooperative banks simplify digital lending, strengthen customer engagement, and improve employee learning and compliance. In collaboration with Telangana State Cooperative Urban Bank Federation, the joint offering was presented to CXO-level representatives from leading cooperative banks across Telangana at "AI-led Fintech Solutions for Cooperative Banks" on October 28, 2026, in Hyderabad. The event also explored potential applications of digital technology across cooperative banking operations.For cooperative banks like many other financial institutions, a loan journey is not a single transaction but a series of moments that must stay connected, right from lead capture and onboarding to eligibility checks, document collection, underwriting, approval, disbursement, servicing and collections. When these steps and the related customer interactions sit in separate systems, bank teams can face additional manual work, while borrowers receive fragmented updates or limited clarity on next steps.The joint offering connects these parts of the journey by bringing together Tesync's FINSYNC digital lending suite and SYNCRO. AI customer engagement platform with Infobip's enterprise-grade global omnichannel communications and conversational AI capabilities. It can help banks keep customers informed as their loan applications progress in a more coordinated and timely way - for example, by requesting pending documents, sharing application status updates, and sending repayment reminders through channels such as SMS, WhatsApp, RCS and voice. Linking these communications more closely with lending workflows can reduce manual follow-ups, coordinate communication across channels, and deliver a more consistent lending journey.The offering also includes Tesync's CourseNXT to support employee onboarding, structured learning, assessments, and compliance-related training, giving banks a way to view customer-facing processes and employee readiness as connected parts of their broader digital transformation. Venkata Sesha Reddy, CEO of Tesync, said, "Cooperative banks are closely connected to the communities they serve, but many need an integrated pathway to modernize lending without adding complexity. By combining AI, automation and digital communications through FINSYNC and SYNCRO, combined with Infobip's omnichannel messaging capabilities, we aim to streamline lending and operational processes while improving customer engagement across the lifecycle. We see this collaboration as an important step toward supporting wider digital adoption in the sector."Shri G Madana Gopala Swamy, Working President of TESCUBFED Ltd., said, "The AI-Led FinTech Solutions event held on 28 October 2026 marks an important step towards accelerating digital transformation in the cooperative banking sector. The innovative solutions showcased by Tesync and Infobip - including WhatsApp-based banking and customer engagement, the Syncro CPaaS communication platform, the FinSync digital lending platform, and the CourseNXT learning management platform - offer opportunities for cooperative banks to enhance operational efficiency, strengthen customer engagement, streamline lending processes, and build future-ready capabilities." He added, "We believe that technology-driven innovation and strategic industry collaborations can play a significant role in strengthening the cooperative banking ecosystem, enabling banks to respond more effectively to evolving customer expectations while continuing to serve their communities with trust, accessibility and efficiency."Paritosh Gandhi, Country Head, India at Infobip, said, "Digital transformation should make banking journeys simpler for customers and more manageable for the teams who support them. With Tesync's understanding of lending workflows and Infobip's scalable communications and conversational AI technology, we aim to help cooperative banks and other financial institutions create a secure, scalable, and intelligent digital lending and customer engagement ecosystem while preserving the personal relationships their customers value." He added, "Telangana provides a strong foundation for demonstrating this value and exploring its potential across cooperative banking ecosystems in other states and markets."Security, infrastructure, and compliance requirements are also central to technology decisions in banking. The joint solution can be deployed in cloud-native, hybrid, or on-premise models so institutions can align implementation with their governance, data-control and operating needs.The initiative is intended to establish a strong proof point in Telangana, with the potential to extend the model to cooperative banking federations and institutions in other Indian states.(ADVERTORIAL DISCLAIMER: The above press release has been provided by BusinessWire India. ANI will not be responsible in any way for the content of the same.)